Perspectivas más profundas y completas con un actor en ascenso como 100%, enfocado en VoIP y el retorno de inversión (ROI).
Esto is truly a game-changer for dealers who rely on their phones for sales and service. “We all remember the old telephone game, lost in translation. With GTC, we can bridge the gaps and provide a truly unified experience backed by deeper, rich insights that enable us to transform and optimize processes” said Anthony Giagnacovo, CEO, CallRevu. “Together, we can deliver enhanced insights, and make sure dealers are actioning every call for better outcomes and customer communications!”
This revolutionary integration with GoTo Connect enables CallRevu to capture high quality call data and detailed telephony information that enables higher quality conversational analysis. These robust call analytics provide greater insight into the customer’s experience with the dealer, which is an invaluable business tool.
“Since moving to CallRevu and GTC, we have witnessed greater insights and more actionable data so that we can improve the Caller Journey” said Jack Holcomb, General Manager, New Smryna Chevrolet Chrysler Jeep Dodge. “Better yet, it doesn’t matter where our employees are located at the dealership, home or anywhere CallRevu and GTC’s solution work in harmony to help us maximize every opportunity and never miss a call. From reception to sales, it is all stitched together providing the metadata that is invaluable. We can now use analytics to review call quality, enhance training (when needed), and provide a better customer experience overall.”
The CallRevu and GoTo Connect integration provides phone access from any device, allowing dealers to manage their phone solutions digitally to create a seamless user experience. Dealers gain greater control over phone management along with enhanced accessibility via the digital phone solution.
“Todo esto es parte de nuestra visión y compromiso para Innovación continua ”que brindan a los concesionarios de automóviles soluciones que impulsan el ROI y la experiencia del cliente", agregó Giagnacovo.
Acerca de CallRevu
CallRevu es la única solución de gestión de llamadas fabricada en un concesionario para concesionarios. CallRevu escucha tus llamadas para que tú no tengas que hacerlo y te alerta en cuestión de minutos sobre oportunidades de ventas mal gestionadas, posibles problemas de CSI, e incluso problemas de enrutamiento y conectividad telefónica. Nuestro servicio de monitoreo de llamadas ayuda a los concesionarios en todo Estados Unidos y Canadá a convertir llamadas en citas para mejorar los resultados. Rastreamos, escuchamos, resumimos, alertamos, reportamos y entrenamos en todos los análisis de datos telefónicos para ayudar a los concesionarios a generar más conversiones de llamadas a citas.
About GoTo Connect
In a flexibility-first world, great work can happen anywhere. That mindset has helped GoTo Connect to fulfill the promise of reliability, connection, and simplicity for tens of millions of people, and in turn, has helped them become one of the world’s largest SaaS companies with more than 3,500 global employees, over $1.3 billion in annual revenue and tens of millions of users.
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