Approfondimenti più dettagliati e completi grazie a un attore emergente come 100%, orientato al VoIP e al ROI.
Questo is truly a game-changer for dealers who rely on their phones for sales and service. “We all remember the old telephone game, lost in translation. With GTC, we can bridge the gaps and provide a truly unified experience backed by deeper, rich insights that enable us to transform and optimize processes” said Anthony Giagnacovo, CEO, CallRevu. “Together, we can deliver enhanced insights, and make sure dealers are actioning every call for better outcomes and customer communications!”
This revolutionary integration with GoTo Connect enables CallRevu to capture high quality call data and detailed telephony information that enables higher quality conversational analysis. These robust call analytics provide greater insight into the customer’s experience with the dealer, which is an invaluable business tool.
“Since moving to CallRevu and GTC, we have witnessed greater insights and more actionable data so that we can improve the Caller Journey” said Jack Holcomb, General Manager, New Smryna Chevrolet Chrysler Jeep Dodge. “Better yet, it doesn’t matter where our employees are located at the dealership, home or anywhere CallRevu and GTC’s solution work in harmony to help us maximize every opportunity and never miss a call. From reception to sales, it is all stitched together providing the metadata that is invaluable. We can now use analytics to review call quality, enhance training (when needed), and provide a better customer experience overall.”
The CallRevu and GoTo Connect integration provides phone access from any device, allowing dealers to manage their phone solutions digitally to create a seamless user experience. Dealers gain greater control over phone management along with enhanced accessibility via the digital phone solution.
“This is all part of our vision and commitment to innovazione continua ”che forniscono alle concessionarie automobilistiche soluzioni che aumentano il ROI e l'esperienza del cliente", ha aggiunto Giagnacovo.
Informazioni su CallRevu
CallRevu è l'unica soluzione di gestione delle chiamate prodotta in una concessionaria per le concessionarie. CallRevu ascolta le tue chiamate così tu non devi farlo e ti avvisa in pochi minuti di opportunità di vendita gestite in modo errato, potenziali problemi di CSI, persino problemi di routing e connettività telefonica. Il nostro servizio di monitoraggio delle chiamate aiuta le concessionarie negli Stati Uniti e in Canada a convertire le chiamate in appuntamenti per migliorare i profitti. Monitoriamo, ascoltiamo, riassumiamo, avvisiamo, segnaliamo e formiamo su tutte le analisi dei dati telefonici per aiutare le concessionarie a guidare più conversioni di chiamate in appuntamenti.
About GoTo Connect
In a flexibility-first world, great work can happen anywhere. That mindset has helped GoTo Connect to fulfill the promise of reliability, connection, and simplicity for tens of millions of people, and in turn, has helped them become one of the world’s largest SaaS companies with more than 3,500 global employees, over $1.3 billion in annual revenue and tens of millions of users.
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