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The Secret to the Customer Experience in your Service Department

Earn customers for life.

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Service is the heart of the dealership, driving reoccurring revenue, customer loyalty, and ultimately new sales.

Join us as we unwrap the secrets to transforming the customer experience within your dealership’s service department. In this engaging session, our industry experts will share invaluable insights and actionable strategies aimed at enhancing customer satisfaction and fostering lasting relationships. Discover how leveraging innovative technologies and optimizing your team’s interactions can lead to a seamless and delightful customer journey.

Don’t miss this opportunity to revolutionize your service operations and create a customer-centric approach that sets your dealership apart. Reserve your spot now and elevate your service department to unprecedented heights of excellence in customer experience.

Pop the hood on your service department.

Capitalize on High Demand

In your Fixed-Ops Department

  • Ongoing Inventory Challenges: The persistent inventory challenges in dealerships are a result of disrupted supply chains, impacting the availability of vehicles for service.
  • Atypical Vehicle Pricing: Fluctuations in market conditions have led to unusual pricing trends for vehicles, affecting service pricing and customer expectations.
  • Selective Car Buying: Buyers are becoming more discerning, waiting for specific features in high demand, a behavior exacerbated by chip shortages and influencing service scheduling.
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“It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.”

JOHN PATTERSONPresident OC Auto Group

“The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.”

STEVE LINDSAYVice President Lindsay Automotive

“CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.”

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company

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