Executive Leadership Team

Meet our executive team—visionary leaders dedicated to driving our organization forward and supporting your dealership's success.

Chief Operating Officer & Interim CEO

Tim Zierden

Tim Zierden brings more than 20 years of experience and expertise in the automotive industry to CallRevu.

He began his career as a founding associate at CarMax, where he became a partner in new car franchises before ultimately transitioning into SaaS and dealer services organizations. Tim went on to manage Inventory Solutions for JM Family and played a key role in facilitating the sale of AAX to DealerTrack.

In the auction sector, he was instrumental in assisting KAR Auction Services with redefining their dealer sales operations and supporting the acquisition of OPENLANE. He then dedicated nearly ten years to Cox Automotive, where he developed cross-functional teams serving major enterprise clients.

Prior to joining CallRevu, Tim served as Chief Operating Officer at TradePending, a mid-market, private equity-backed automotive technology company.

Tim is a graduate of the University of Virginia, where he earned a B.A. in History. He currently resides outside of Atlanta with his wife and two sons. In his free time, Tim enjoys mountain biking and working with community-focused nonprofit organizations.

Chief Marketing Officer & Chief of Staff

Keri Cohen

Keri Cohen is a strategic business leader with nearly two decades of experience in the media and marketing industries, specializing in brand strategy, digital transformation, and organizational leadership. She brings a rare blend of creative and operational expertise, with experience on both the buy and sell sides, giving her a holistic perspective on driving growth, innovation, and high-performing teams.

Keri currently serves as Chief Marketing Officer and Chief of Staff at CallRevu, where she leads brand strategy, go-to-market direction, and cross-functional alignment across the organization. In her dual role, she partners closely with executive leadership to drive strategic initiatives, strengthen internal operations, and ensure the company’s vision translates into measurable business impact.

Prior to CallRevu, Keri held key roles at Publicis Groupe, Hearst Magazines, and Food & Wine, where she was a James Beard Award nominee.

Outside of work, Keri enjoys spending time with her family, running, and rooting for the New York Knicks in the hopes that they’ll win another championship.

Chief Experience Officer

Brock Jackson

Brock Jackson is the Chief Experience Officer at CallRevu and co-founder of Calldrip, where he led the company's strategy and operations to support a worldwide customer base. With more than 15 years of experience in software and automotive, Brock understands that speed and convenience aren't just a nice to have — they're crucial to the customer experience. That conviction drove him and his team to co-found Calldrip in 2009, enabling dealerships to respond to customers faster and convert more opportunities into lasting customer relationships.

Brock loves leading by example and building alongside great people. He finds real satisfaction in rolling up his sleeves to solve problems that matter to both his teammates and customers. Working with others toward a common goal is where he thrives.

Outside of work, Brock recharges in the mountains near his home in Northern Utah — whether that's on wheels or on foot. He especially loves spending time with his wife and four kids, who keep him grounded and moving forward.

Chief Technology Officer

Jeff DePascale

Jeff is a technology leader with over a decade of experience advising and delivering solutions for Fortune 500 and private equity clients via SaaS platforms, with expertise implementing HIPAA, PCI, and COPPA compliant solutions. Jeff has cross-industry expertise in delivering solutions for healthcare, life sciences, automotive, retail, and insurance, leveraging progressive technology including omnichannel communication, augmented reality, and machine learning/AI & large language models.

A committed leader and manager of multi-disciplined technology teams, Jeff is skilled in fostering rapid growth, professional development, leadership opportunities, and accountability of teams, and adept at establishing a culture of trust, open communication, and support. In his home life, Jeff is a father of 4, an avid musician, photographer, and writer.

Chief Financial Officer

Emily Schendel

Bringing more than two decades of financial leadership spanning investment banking and high-growth SaaS, Emily began her career in investment banking, spending 11 years in M&A with a primary focus on the Media and Internet sector. Over the past 11 years, she has served as CFO for several VC- and PE-backed SaaS companies, most recently as CFO of Breezeway, a property operations and services platform for the short-term vacation rental industry. Co-founder and board member of 100cameras.org, a nonprofit that helps young people process their experiences and share them through photography and storytelling. University of Richmond graduate originally from Florida; has called New York's Upper West Side home for 22 years. Enjoys running, reading, travel, and nearly every sport, with a particular love of tennis.
Chief Growth Officer

Jim Menard

Jim Menard is an experienced software executive serving as our senior vice president of sales and client services by strengthening dealer relationships across CallRevu communication intelligence software platforms.

With over 27 years in the automotive industry, Menard has held key executive leadership roles with Autotrader, vAuto, TrueCar, Dominion Dealer Solutions, TrueCar, and Search Optics.

Jim’s dealer-centric focus and breadth of experience across software, online media, and in-store processes enhances CallRevu’s ability to engage our dealer body to improve their appointment set rates, movement of inventory, and overall profits for single stores, multiple rooftops, large enterprise groups, and OEMs.

Chief Information Officer, Telephony

Sean Barrett

Sean brings 40+ years of experience with IT and Telecommunications in highly competitive market spaces; with his current multi-disciplinary role focusing on reducing friction in the service delivery model and sales process. Previoiusly, Sean has been an entrepreneur in the technology, automotive, aviation and heathcare industries. He has built several companies and brought them to successful exits in the public and private markets. Sean is a US Navy Veteran, a graduate of the FBI Citizens Academy and has been recognized for his contributions to technology innovation in the State of Florida. He enjoys traveling with his wife and experiencing different cultures, cuisine and history.
Vice President, People

Justine Tiger

Tiger is a people executive who aligns business goals with people goals and builds high-performing, people-first cultures that deliver both. Her experience ranges from venture-backed startups, where she has built People functions from zero, to established global organizations, where she has transformed them.

As Vice President of People at CallRevu, Tiger owns the entire People function and partners with executive leadership on the decisions that shape how the company hires, leads, develops, and holds itself accountable. She runs a tech-first, AI-enabled People function that gives a lean team outsized reach, though she will tell you the tools are never the point. People are.

Living in New York, Tiger spends her time in Central Park, at home with her cat Nike, and watching sports of any kind, with soccer and baseball at the top of the list!

SVP, Sales

Brendan Hughes

Brendan is a dynamic leader with extensive experience in both the SaaS and automotive industries, starting his career in retail automotive while spending the last 11 years in the Hospitality and Restaurant technology space. Brendan comes to CallRevu with a strong background in both sales training and go-to-market strategies while also utilizing leading edge technology to help lead his high performing sales teams.

Brendan is a committed leader and drives to foster an environment that allows individuals to be the best versions of themselves. Brendan’s ability to bridge technology and automotive expertise positions him to create impactful solutions that optimize dealership performance and customer experience.

Away from CallRevu, Brendan is a father of 2, an avid golfer and road biker.

Strategic Business Advisor

Koby Jackson

Koby Jackson is the Strategic Business Officer at CallRevu and co-founder of Calldrip, a real-time lead response platform built on the belief that speed creates trust and drives stronger customer relationships. He led the company from early concept to a profitable enterprise serving dealerships, sales organizations, and national programs that rely on immediate engagement to improve conversion and performance.

Over the course of his career, Koby has built and scaled revenue systems, guided organizations through operational transitions, and supported leadership teams as they strengthened activation, retention, and channel growth. His work reflects practical experience leading companies through expansion, profitability, and successful exit preparation. He is widely recognized for his focus on disciplined execution, human-centered sales engagement, and building teams that respond with urgency and consistency in moments that matter most.

Vice President, Technology

Josh Blauer

Josh Blauer is Vice President of Technology at CallRevu and co-founder of Calldrip, where he spearheaded the company’s technical vision and system architecture for 15 years. After designing Calldrip’s initial iteration, he scaled the platform into a mission-critical communication engine utilized in high-velocity sales environments. Prior to his career in technology, Josh served with distinction in the Army National Guard, including a deployment to Iraq. His leadership combines disciplined military experience with over a decade of expertise in building scalable, AI-driven sales intelligence solutions.
Vice President, Technical Solutions

Lilly Melamedas

Lillian Melamedas is a skilled leader and strategic sales professional with over 15 years’ experience. Currently as the Director of Strategic Partnerships and UC&C at CallRevu she spearheads strategic client relationships, identifying growth opportunities, and delivering comprehensive client success plans.

With extensive experience in account management, customer success, and project management, Lillian has a proven track record resolving complex issues and mentoring cross-functional team collaboration. Her experience includes key roles at Lumen and Sprint, where she managed high-profile accounts, led implementation projects, and improved operational efficiencies.
At CallRevu, Lillian is dedicated to enhancing customer experiences and driving productivity improvements through innovative communication solutions leveraging her expertise in contract negotiations, proactive account management, and delivering on objectives.

Vice President, Implementation & Customer Support

Brian Futrell

With a robust background in operations management, Brian brings a wealth of expertise to his role as AVP, Customer Experience. His extensive experience spans leading implementation, support, and Local Number Portability (LNP) departments, ensuring excellence across key operational facets. Brian's deep understanding of both product and solution intricacies enhances his strategic approach, enabling him to champion best-practice methodologies across the organization.

Brian is committed to enhancing customer experience by continuously refining support processes. He works closely with cross-functional teams to pinpoint and resolve customer-related challenges, thereby elevating service quality and efficiency. In his leadership capacity, Brian plays a pivotal role in shaping departmental strategies and aligning them with overarching company objectives, driving cohesive and targeted operational efforts.
Outside of the office, Brian resides in Tennessee and is a passionate fitness enthusiast.

Vice President, Client Success

Mary Templeton

Mary Templeton is Vice President of Client Success at CallRevu. She is an automotive industry leader with 15 years of experience in customer success, operations, and business development. She previously managed a global OEM-level Business Development Center (BDC) and served as a Customer Success Manager for OEM clients, driving enterprise relationships and international business growth.

During her six year tenure at Calldrip, Mary led onboarding, support, and customer success teams, delivering high-performing customer experiences and strengthening and expanding client relationships.

Vice President, Channel Sales & Partnerships

Forest Ward

Forest Ward is Vice President of Channel Sales and Partnerships at CallRevu. With a career in sales spanning more than three decades, Forest has earned a reputation as a results-driven leader with deep expertise in relationship building and performance optimization. Beginning in the early 1990s, he developed a strong foundation in sales that would evolve into a 20-year career in automotive retail, where he held nearly every key position in the dealership environment.

From front line sales and internet sales to finance manager, sales manager, and ultimately general manager, Forest gained a comprehensive, ground up understanding of dealership operations. This hands-on experience across every stage of the customer journey shaped his ability to drive both revenue and long-term customer loyalty.

For the past 13 years, Forest has been a key leader at Calldrip, serving in roles including Business Development Manager and Executive Vice President. In these positions, he has helped dealerships across the globe modernize their lead response strategies, improve communication processes, and significantly increase conversion rates through speed, consistency, and accountability.

At the core of Forest’s approach is a simple but powerful philosophy: take care of the people, and the people will take care of you. This mindset has guided his leadership style, fueled his success in building high performing teams, and continues to shape his impact on the organizations and partners he works with today.

Vice President, Product

Seth Parker

Seth Parker is the Associate Vice President of Product at CallRevu where he oversees product strategy and delivery. He is passionate about leveraging his deep understanding of customer needs and the latest technological advancements in AI and machine learning to deliver innovative and beautifully crafted products. Seth brings over a decade of extensive product management experience with prior engagements at industry leaders like Cox Automotive and the Federal Reserve Bank of Kansas City. He holds undergraduate degrees in economics and political science from Missouri Western State University. Outside work, Seth enjoys spending time with his family, woodworking, DIY home improvement projects, and watching the Kansas City Chiefs. He resides in the Greater Kansas City area with his wife and two children.
Vice President, Marketing

Allison Hirsch

Allie Hirsch is a marketing leader with over 14 years of experience driving omnichannel growth across B2B SaaS and retail. She is known for connecting strategy, creativity, and data to deliver measurable business impact while building strong cross-functional partnerships and high-performing teams.

Allie currently serves as AVP of Marketing at CallRevu, where she helps lead brand positioning, go-to-market strategy, and cross functional marketing initiatives in close partnership with Sales, Product, and Customer Success. She focuses on aligning marketing efforts to business goals, strengthening messaging and market presence, and building the foundation for scalable growth. Prior to CallRevu, Allie spent over a decade at Bloomingdale’s, where she was a member of the executive leadership team and led omnichannel marketing operations spanning print, digital, social, and marketing systems. Throughout her career, she has been recognized for streamlining workflows, leading complex cross-channel campaigns, and bringing teams together to execute cohesive, customer-first experiences at scale.

Outside of work, Allie loves spending time with her family, traveling, and playing canasta.

Vice President, Engineering

Brian Sutliffe

Brian is a cloud application architect with over a decade of experience in building scalable and highly available SaaS platforms. He has led teams of engineers to build solutions for companies across several industries including automotive, healthcare, and retail. When he's not working, Brian enjoys snowboarding and spending time with his wife and two children.
Controller

John Hammar

John Hammar, CallRevu's Controller brings 25+ years of public and private accounting experience to the Finance Team. A graduate of Bentley University, John has worked with a wide range of companies from start-ups to those that are publicly traded and well established. John is a team player who enjoys operating within the Accounting team and also reaching out and collaborating with all of the business teams at CallRevu.

Accountability and accuracy is paramount, but enjoying your workplace and interacting with coworkers are equally important. John resides in the Greater Boston area with his wife and two children. Outside of work, John enjoys coaching his kid's soccer team, being with family and socializing with friends.

Associate Vice President, Client Success

Nicole Davis

With over a decade of experience in the realm of client relations, Nicole brings a wealth of expertise, passion, and dedication to the role of AVP, Client Success. Throughout her tenure, she has consistently delivered unparalleled service solutions, ensuring that clients not only achieve their business goals, but also experience seamless and positive interactions at every touchpoint. Outside of work, Nicole enjoys travel and showcasing her competitive spirit on the softball field.
Associate Vice President, AI & Data

Andrew D'Addio

Andrew is the Senior Director of Technology at CallRevu with over a decade of experience consulting & collaborating with Fortune 500 companies to optimize their technology implementations and strategies. With previous experience helping to build bespoke technology solutions across multiple verticals, Andrew has vast experience in omnichannel communication solutions, analytics & BI reporting, process automation, solution architecture/design, machine learning/AI & large language models. Andrew has his Bachelor of Science degree in economics and lives somewhere between NYC and Boston (aka Connecticut) with his wife, 6 year old daughter, and dog.
AVP, VoIP Operations

Cam Rushton

Cam Rushton is the AVP of VoIP Operations at CallRevu, with over 12 years of experience in the telecom industry. He leads initiatives around VoIP sales engineering, discovery, implementation, and post-deployment support. Cam’s expertise spans the full VoIP ecosystem.

Cam currently focuses on the CallRevu Hosted VoIP Platform and has a strong background in telephony, he started his VoIP journey as a certified Mitel technician. Along with extensive experience deploying and supporting Yealink, Grandstream, Poly, and other industry-leading devices, he’s adept with networking, VoIP protocols, and analog to IP connections. Known for blending technical depth with a collaborative, solutions-driven approach, Cam helps teams and clients get connected to the CallRevu VoIP Platform and maintain their success.

Outside of work, he’s an avid soccer enthusiast who enjoys nature, technology, and time with family.

Associate Vice President. VOIP, Client Success

Jonathan Jackson

Jonathan has held numerous positions in automotive software which includes previous roles as Director of Partner Accounts and Lead Product Manager. Jonathan has held continuously advanced positions in support and account management at Car-Research XRM. With this extensive experience, Jonathan brings in-depth knowledge of automotive technology needs, dealership operations as well as dealership client management. When not at work, Jonathan enjoys fishing with his wife and kids and pastors one of the fastest growing churches in North Houston.