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Driving Customer Loyalty Through Service

Keep your customers for life.

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Service is the core of the dealership, propelling recurring revenue, fostering customer loyalty, and ultimately driving new sales.

Join us, along with ASOTU, for an insightful webinar delving into the transformative impact of enhanced phone management on customer care. In this session, we will focus on three pivotal strategies to drive customer loyalty through exceptional service.

  • Firstly, we’ll highlight the significance of curating personalized experiences for every customer.

  • Next, we’ll delve into the role of empathy in optimizing customer service.

  • Lastly, we’ll explore the tremendous influence of timely follow-ups. Don’t miss out on this enriching discussion!

Pop the hood on your service department.

Capitalize on High Demand

In your Fixed-Ops Department

  • Ongoing Inventory Challenges: The persistent inventory challenges in dealerships are a result of disrupted supply chains, impacting the availability of vehicles for service.
  • Atypical Vehicle Pricing: Fluctuations in market conditions have led to unusual pricing trends for vehicles, affecting service pricing and customer expectations.
  • Selective Car Buying: Buyers are becoming more discerning, waiting for specific features in high demand, a behavior exacerbated by chip shortages and influencing service scheduling.
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“It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.”

JOHN PATTERSONPresident OC Auto Group

“The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.”

STEVE LINDSAYVice President Lindsay Automotive

“CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.”

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company

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