Service is the heart of the dealership
Great Service turns one-time buyers into lifetime customers.
Sales may start the initial customer relationship but keeping customers for life begins with Service. CallRevu’s ServiceVision removes the blind spots with caller engagement so your customers stay engaged, connected and satisfied with their service department experience.
Staff appropriately based on call trends
Provide real-time status updates and call alerts
Reporting & customer trend analysis
Avoid service call missteps.
Get Service Advisors connected with customers to answer questions and schedule appointments while being proactive on potential missed opportunities that could result in lost revenue to your competitor.
ServiceVision’s dashboard provides easy access to inbound call logs for one-time callers, repeat callers, status check calls, and calls that were routed to voicemail. Create service call efficiencies that help provide a positive customer experience.
Understand the staffing requirements necessary to ensure every call is answered.
CallRevu’s detailed reporting highlights the ebb and flows based on customer engagement and service.
Leverage AI technology for quick access to call details that provide complete call information:
- Customer information
- Call metrics
- Call flow
- Recent call history
- Agent and customer sentiment analysis
- Call transcriptions with keyword identification
Get real-time alerts
Get real-time alerts when customers are calling to check on the status of their vehicle, when specific things you need to know about are discussed on a call, or when they call keep calling back to the Service Center.
vBDC (virtual Business Development Center)
Connect with and book more Service customers with our vBDC service. You’ll be amazed at the improved retention and booking appointments that will free-up your service employees to handle other responsibilities. vBDC not only will help create appointments, but will also increase overall customer satisfaction and department profitability. In addition, with ServiceVision’s vBDC you’ll be able to nourish existing relationships and cultivate new customers who crave a consistently positive dealer experience.
Create appointments and improve customer retention
Nourish existing and new customer relationships
Increase customer satisfaction and department profitability
Create positive dealer experience
Contact us today
“It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.”JOHN PATTERSONPresident OC Auto Group
“The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.”STEVE LINDSAYVice President Lindsay Automotive
“CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.”SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company