Conversation Intelligence Webinars
Sign up for our webinars, with focused sessions designed to improve phone skills across your dealership's departments.
On-Demand Webinars
WEBINAR
How Dealers Can Win with GA4: 5 Things Dealers Should be Doing Now that GA4 is Live
Join us alongside Relevant Dealer, for the final chapter in our exclusive ASOTU webinar series where we’ve delved into the world of Google Analytics 4 (GA4) and explored its immense potential for retail automotive businesses. In this insightful session, we dive into the top 5 things every dealer should be doing now that GA4 is live.
WEBINAR
How Google Analytics 4 Will Change Your Dealership’s Marketing
The vast majority of dealership websites use Google Analytics for tracking their traffic. But on July 1, a monumental update changed the way everyone thinks about their website visitors. Google Analytics 4 (GA4) replaced its long term predecessor universal analytics. If you aren’t prepared for the changeover, your website, and marketing *will* be impacted.
WEBINAR
Preventing Spam
Explore the expertise required to uphold your dealership's reputation by securing accurate metrics and implementing thorough tracking, measurement, and monitoring for each call. Dealerships committed to engaging Sales and Service customers face a daily struggle in ensuring their calls are answered. This webinar aims to illuminate the prevailing challenges posed by spam calls in the industry and offer actionable measures to authenticate your dealership numbers, guaranteeing consistent and successful communication.
WEBINAR
How Dealers Can Win with GA4: Measure What Matters
Join us alongside special guest Brian Pasch and Relevant Dealer, for the next episode of our exclusive webinar series with ASOTU as we continue our delve into the world of Google Analytics 4 (GA4) and explore the new metrics and tools behind the scenes.
WEBINAR
The Secret to the Customer Experience in your Service Department
This webinar unveils the keys to revolutionizing customer experience in your dealership's service department. Our seasoned industry experts will impart invaluable insights and actionable strategies to boost customer satisfaction and nurture long-lasting relationships. Explore how harnessing cutting-edge technologies and refining team interactions can pave the way for a seamless and delightful customer journey.
WEBINAR
How Dealers Can Win with GA4: Why is GA4 so Different
Join us alongside Relevant Dealer, for an exclusive ASOTU webinar where we delve into the world of Google Analytics 4 (GA4) and explore its immense potential for retail automotive businesses. In this insightful session, we will provide a side-by-side comparison of GA3 and GA4, highlighting the key features and benefits that make GA4 the go-to analytics solution for the industry.
WEBINAR
Driving Customer Loyalty Through Service
Join us for an enlightening webinar as we delve into the powerful effects of improved phone management on customer care. This session will emphasize three crucial strategies aimed at bolstering customer loyalty through outstanding service. We'll start by underlining the importance of tailoring personalized experiences for each customer. Following that, we'll explore the role of empathy in optimizing customer service. Lastly, we'll examine the substantial impact of timely follow-ups.
Phone Skills Training 101
Sales Phone Skills 101
Sales agents will learn the essential skills necessary to provide an extraordinary customer experience when customers are inquiring about a vehicle.
Reception Phone Skill 101
Receptionists will learn the skills necessary to provide an extraordinary customer experience while routing customers to the intended party.
Service Phone Skills 101
Service agents will learn the skills necessary to provide an extraordinary customer experience associated with routine maintenance and diagnostic calls.
Parts Phone Skills 101
Parts agents will learn the essential skills necessary to provide an extraordinary customer experience to anyone who calls for information for parts.
Sales agents will learn the essential skills necessary to provide an extraordinary customer experience when customers are inquiring about a vehicle.
Service Phone Skills 101
Service agents will learn the skills necessary to provide an extraordinary customer experience associated with routine maintenance and diagnostic calls.
Reception Phone Skill 101
Receptionists will learn the skills necessary to provide an extraordinary customer experience while routing customers to the intended party.
Parts Phone Skills 101
Parts agents will learn the essential skills necessary to provide an extraordinary customer experience to anyone who calls for information for parts.