"You're automatically going to see these gaps that you never even knew existed, you are going to get real-time information that will assist you in working with and training your sales associates, as well as working with your managers."
"You get those alerts within 20 minutes, directly to my team's cell phones, so they can actively save a deal before that customer makes a commitment to go to another showroom. It's been a tremendous help for both new & used cars."
"CallRevu identifies inconsistencies in the process, and allows us to get the customer the right information at the right time. You know right away if something has been mishandled and you can jump on it right away and take care of the customer."
"The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls."
"CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy."
"It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates."
"The easiest thing about the entire program is taking the responsibility off of us, for making sure we're tracking all of this. When we're on a regular schedule, when you get the alerts it makes it easy, you don't have to worry about another thing to log in to, you can click on the alert and listen from there, it's that easy."
"What I need at BMW in Naples isn't what I need in Beaver Creek Ford. Even though it's the same people, you guys are able to adapt and understand the nuance, and that to me that's unique, a lot of people come in with a one size fits all visit, because they assume since we're all car dealers we're, the same. We're not."
"It puts everyone in the position where they need to step up their game because it’s being an admin, alerts text to my phone and the dealer principal, so everyone needs to step up because you’re looking for that response to the customer to amp everything up and get that CSI where it needs to be."