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Privacy and Confidentiality Statement

Last Updated: January 4, 2021

 

Your privacy is important to us. CallRevu, LLC (“CallRevu”, and at times referred to herein as “us”, “we” or “our”) provides call management and monitoring solutions for business clients, primarily automotive dealers, including, but not limited to, online and mobile applications for their customers (the “Services”). As used in this Privacy Policy (this “Policy”), CallRevu refers to CallRevu, LLC and its parents, subsidiaries and affiliates. This Policy applies to all use and operation of the CallRevu Services, our website (https://www.callrevu.com) and any websites belonging to us, our subsidiaries or affiliates (collectively, the “Site”). We may refer to you as a “Dealer,” “client,” “customer,” “you” or “your.” This Policy applies to Personally Identifiable Information that we collect. Information that we collect on behalf of Dealers or that Dealers collect and store in one of our applications is subject to the Dealer’s own privacy policies and practices. We may also combine the information collected with other information to improve and enhance our Services. Any use of the term “information” also includes Personally Identifiable Information.

              The purpose of this Policy is to inform you about the information that we collect, how we use and share that information, and the ways in which you can control how we use, disclose and share that information. By using our Services, you agree to the terms of this Policy and you expressly consent to the collection, use, and disclosure of your personal information in accordance with this Policy and such other agreements executed by you for the Services. You also acknowledge having read, and being bound by, our Terms of Use, available at https://www.callrevu.com/terms-of-use. Your use of the Services or any other services or product offered or sold by us is subject to this Policy.

  1. Information We Collect and How We Collect It.

                             The information that we access, retain and how we use it are subject to this Policy and applicable law. The Personally Identifiable Information we collect may include your name, address, zip code, phone number, email address, billing information, and other identifying information, and may also include information about vehicles you own or lease (“Personally Identifiable Information” or “PII”). We collect PII in a number of different ways and from a number of different sources. We collect PII you provide us through our Site or when using certain aspects of our Services. We may also collect PII that you provide to Dealers, auto manufacturers, or our authorized vendors, as well as information we obtain from third party databases (collectively, our “Partners”). As part of our Services, we serve as an intermediary between you and a Dealer causing us to have access to calls, chats, texts or emails. In this capacity, we have the ability to and authority to read or listen and retain the content of those communications, including contact information. The information that we collect is to provide you with better Services and to improve your use of the Services.

                             We may also collect information about the Services that you use, how you use the Services and information concerning the device you use for accessing and using the Services. Our Services may also collect and store information that includes, but is not limited to, how you use the Services, telephone information (phone numbers, date of call, location of call, duration of call and purpose of call), your location, cookies to identify you, and device (phone or computer) information. If your device shares its location, we may collect this location information.

  1. How We Use Your Information.

                             In our discretion, we may share your information with third parties who need to know or have access to such information. Your information may be shared with our affiliates, subsidiaries and Partners and third parties who work with us, our subsidiaries, affiliates and Partners. Dealers and other third parties may use the information to contact you. We may also work with third parties that provide certain functions and services on our behalf, such as, transcribing information, analyzing data or authenticating contact information. We require certain third party service providers to contractually commit to protecting your PII in accordance with both industry standards and applicable law. While we have implemented policies and procedures to protect PII, we cannot control, and are not responsible for, the manner in which our Partners or other third parties use that PII.

                             We use your PII to, among other uses, provide information you request from Dealers about their vehicles or services, to respond to your inquiries, and to customize information and advertising that we believe may be of interest to you. We may also use your PII to provide you with marketing materials, as well as other information we believe may be relevant to you. If you do not wish to receive any such communications from us, you may unsubscribe by emailing us at unsubscribe@callrevu.com or, in the case of email communications, by using the built-in “unsubscribe” feature.

                             We may also use your PII by combining it with non-personal information and aggregating it with information collected from others. We use this aggregated data in a number of ways, such as to improve the quality and value of our Services and to analyze and understand how our Services are used and how to improve our Services. In addition, we may provide aggregated data to our Partners so that they may understand how people use our Services or their own services. Any non-personal information combined with PII is treated as PII.

  1. Cookies.

                             We may use cookies to recognize you and optimize your experiences when visiting our Site and using our Services. The cookies used may be session cookies (expires when you close your internet browser) or persistent cookies (remains on your hard drive for an extended period of time). You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. If you do not accept cookies, you may not be able to use all of the features of our Site or Services. Our Partners may also use cookies or similar technologies to remember your information when you use our Site or Services. The use of our Services requires cookies to be fully enabled, and your failure to fully enable cookies may limit or impair our provisioning of the Services.

  1. How We Protect Your Data.

                             We use reasonable safeguards that satisfy generally accepted industry standards to preserve the integrity of your PII. We cannot guarantee the security of information that you provide to us or is acquired by us and cannot guarantee that information is fully protected from access, disclosure, alteration or destruction by an unauthorized third party.

              We may share your information in order to (i) protect or defend our legal rights, our property, the Services or the legal rights or our subsidiaries, affiliates, Partners, employees and agents; (ii) protect the safety and security of third parties that make use of the Services and members of the public, including acting in urgent circumstances or emergencies; (iii) protect against fraud; or (iv) comply with the law, legal process or legal and government requests.

                             We will make all legally required disclosures of any breach of the security, confidentiality or integrity of your PII, in the manner and within the time periods required by applicable law. We make no representation that our Privacy Policy complies with the laws of any foreign jurisdictions. If you choose to provide us with PII from outside the United States, you do so at your own risk and are responsible for compliance with any applicable foreign laws.

  1. Cooperation With Law Enforcement.

                             We cooperate with government and law enforcement officials, as well as private parties, to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties that we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, including, but not limited to, subpoenas, to protect our property and rights or that of a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or subject to legal action.

  1. Policy Concerning Children.

                             Our Site and the Services are not targeted to or intended to be used by children. We do not knowingly or intentionally collect or request information from anyone under the age of thirteen (13). If we unknowingly or unintentionally collect information from someone under the age of thirteen (13), we will take the measures to remove or destroy this information as soon as practicable after we receive notice that this information was collected. We cannot always determine the age of an individual who visits our Site or uses our Services. If you believe that we might have personal information from a child under the age of thirteen (13), please contact us immediately.

  1. Corporate Transfer.

                             In connection with a corporate merger, acquisition, divestiture, asset sale, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding, we may sell, divest, transfer, assign, share or otherwise engage in a transaction that involves some or all of our assets and/or your PII or other information. Any PII and information may be shared or disclosed in connection with, or in contemplation of, any of the events listed in the preceding sentence.

  1. External Links.

                             Our Site or Services may contain links to other third party websites. After you leave our Site, we have no control over the information collected from or about you. We are not responsible, and assume no liability, for the privacy policies and/or practices on any third party websites. This Policy only governs information collected by us through our Site.

  1. Changes.

                             We may modify this Policy at any time and for any reason by posting the revised Policy on our Site. Your use of our Site or Services indicates your acceptance of this Policy and any modifications of this Policy. Your continued use of the Site and our Services is expressly governed by this Policy. Please check this Policy periodically for updates.

  1. Contact Us.

If you have any questions or concerns concerning us, your privacy or this Policy when using our Site or Services, please contact us at support@callrevu.com. We will make every effort to respond promptly and address your concerns.

  1. California Consumer Privacy Act (CCPA).

The CallRevu California Consumer Privacy Act disclosure provides an overview of how consumers in California receive certain privacy rights and protections. The CallRevu California Consumer Privacy Act disclosure is available at: https://callrevu.com/ccpa-statement