What are you doing to provide world class customer service?
Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen consumers don’t want: long hold times, uneducated and disinterested staff, beat-around-the-bush sales people, automated, impersonal emails that tell them…nothing, bad websites, and bad attitudes.
Check out our infographic to find out the top ten ways to provide Tier One customer service in your BDC!
Want to make your phone skills awesome? Try out our free-to-anyone phone skills training courses to start fixing the phones at your dealership.