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Making Connections

The CallRevu Blog

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Partnership Highlight: Hi-TechMarketing

Hi-TechMarketing is a worldwide digital consulting company focused on helping businesses increase sales and service...

C-Level Focus Feature: Fostering Lifelong Customers

“CallRevu will be releasing a whole new Call Analytics Engine that will be embedded into CDKs telephony platform. CDK will now...

Strategies for Your Dealership During the Chip Shortage

Approximately 76% of used car shoppers will purchase a different vehicle than the one they initially came prepared to buy. To...

AutoSuccess Feature: If You Would Just Answer Your Phone

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss...

CallRevu Announces New Partnership with Motility Software Solutions

Connecting Motility’s Dealer Management System (DMS) with CallRevu’s Conversation Intelligence Platform to improve the...

Speed, Transparency, and Control: The Secrets to Enhancing the Customer Journey

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought...

CallRevu Announced as a Winner of the 2021 AWA Business Intelligence Award

Since its creation, the AWAs have become a benchmark in the automotive industry for recognizing innovative products in digital...

CallRevu Announces a New Senior Vice President of Sales, Charlie Bass

CallRevu has created a world-class product to solve for the #1 profit leak in a dealership today – the phones! Once I...

Understanding ROI: Your Outbound Calls

BDC reps, calling Internet leads should be able to connect to leads 60% of the time. This may not occur on the first attempt,...

Understanding ROI: Your Inbound Calls

The goal for inbound calls is simple: Help your customer find you, get to know you, trust you, and ultimately spend money with...

A Perfect Pair, Integrating CallRevu With Your CRM

According to Deloitte, 85% of sales leaders believe integrating their phone systems with their existing productivity tools is...

Your Customers Are Not Calling To Purchase A Vehicle Or Set A Service Appointment, They Are Calling To Rule You Out!

After many conversations with friends and advisors, and after an average of 14 hours online doing product and price...

Accelerating Change in the Automotive Industry

Dealers that are actively listening and using innovative communication intelligence technology are hearing that auto buyers...

CallRevu Innovation - From Humble Beginnings to a Proud Future

CallRevu is proud of its heritage. We continue to focus on helping the automotive industry optimize marketing spend and...

Don't Wait for a Crisis to Innovate

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not...

Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

7 Traits of a Great Phone Training Program

Are you ready to talk training, training and more training? If you’ve ever engaged in a successful training program, you know...

How Training Benefits Your Employees

Want to talk training? Not many people do. Want to talk about how you can improve your bottom line and make your business a...

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

Phone Training at Your Dealership: Monitor. Train. Repeat.

To train or not to train?  That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we...

Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

CallRevu Offers Opportunity to Boost New-Car Sales In A Remote Market

As a dealer, you have an opportunity to take advantage of the expanded interest in the new-car market. But, how can you go...

The Truth About Phone Calls: How to Unlock Hidden Growth Potential

Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers...

Does Your Back-to-School Spirit Feel a Bit Strange This Year? Don't Sweat It...

This year looks different than usual, but CallRevu wants to continue offering resources to make it easier for you.

A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

Going Their Separate Ways: How NOT to Lose Your Dealer Partnerships

A true partner takes an active approach, going not just above and beyond, but deeper as well. Consider these examples as they...

Analyzing the Highs and Lows of Call Data During COVID-19

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep...

Focus is the Way Forward

With this in mind, CallRevu has embraced a simple approach - FOCUS, on the automotive industry to move us forward. We invite...

Listen, Learn, Lead

We constantly listen with our advanced technology to customer interactions so we can learn what the key predictors are of...

5 Must-Haves for Selling Cars in a Pandemic

 The savviest dealers in our customer base saw consistent costs-per-conversion rates at or below the $30 level per conversion...

Better Communications = Better Commerce

Unifying your communications is the key to unlocking powerful conversation analytics. Dealers who combine ­intelligent contact...

Delivering More Value to Drive More Sales

Our rich heritage of automotive experts and our sole focus on the automotive industry enables us to achieve unparalleled...

Remote Sales: 3 Areas of Focus in Future-Proofing the Phone Experience

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

Speed Matters: Digital Marketing Tips for Site Speed

Some customers will ride it out for minutes, but most only a few seconds. That is why there is such a high correlation of site...

Tips on Keeping Cars Clean During COVID-19

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a...

8 Ways to Infect Customers with a Smile

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even...

5 Ways for Dealers to Plan Their Digital Marketing Strategy

Every marketing dollar affects your bottom line, if spent wisely it increases it, if not it simply decreases it.  Whether you...

Epicenter New York: Using Phone Data to Fight Back Against COVID-19

By the time the weekend hit, sales call volume dropped by almost 20%. That said, based on a diverse 50-dealer sampling,...

3 Ways to Improve Caller's Experience During COVID-19

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...

Making the Most of Every Opportunity

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to...

A Message from Our CEO | COVID-19

This means CallRevu has gone virtual, embracing social distancing and working remotely, while making it seamless for all...

CallRevu and Marcom Announce Partnership for Automotive Dealers

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...

CallRevu and Phone Ninjas Announce Partnership

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value...

CallRevu and DriveCentric CRM Announce Seamless Integration

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...

How CallRevu Pairs AI with Human Agents to Help you Sell More Cars

Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where...

5 Ways to Leverage Tech to Improve Customers' Phone Experience in 2020

In business and our personal lives, data collection and analysis are becoming more and more a part of how we make decisions...

CallRevu Research Shows Customers Find Value in Products and Support

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

4 Ways to Humanize the Customer Experience on the Phones

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

3 Tips to Boost Your Black Friday Sales

With Black Friday rapidly approaching, we want to make sure dealers are prepared. By now, we know you are focused on beating...

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or...

7 Tips to Turn Sales Calls into Customer Appointments

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

The Power of Artificial Intelligence is About Augmenting NOT Replacing

AI’s strength is finding patterns in what and how staff talks to customers then harnessing what works so insights can be...

7 Steps to Take Before Every Sales Call

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a...

3 Ways to Train Your Dealership MVPs on the Phones

Don't make the mistake of overlooking your MVP.  Training, tools, and incentives will help your receptionist succeed, so your...

Why Click-to-Call is a Flawed Metric

DNI reports actual phone calls and where they originated so you know which campaigns are delivering real phone-calls, not just...

3 Tips to Increase Organic Website Traffic

Organic SEO is the clear champion of website traffic because visitors are deliberately looking for your dealership. Don’t make...

Are Your Phone Lines Hacker-Proof?

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes...

3 Danger Signs Your Phones are Letting you Down

I often meet with auto dealers of all sizes across the U.S., and what I’ve seen is that very few realize how many...

2 Strategies to Bump Up Service Business

Parts and service is your bread and butter to pull you through slow times. But how do you get more people into your shop, so...

7 KPIs to Connect with Every Caller

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

How to Maximize Your Digital Ad Spend

A deeper analysis using DNI unveiled the metrics that really matter. It turned out that over 86 percent of all conversions...

CallRevu and VinSolutions Integration

“We are thrilled to announce this new partnership with VinSolutions that will drastically increase functionality between the...

How Call Tracking Could Save Your Dealership in Economic Downturn

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...

3 Things Customers Want From a Car Dealership and 3 They Don't

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....

5 Phone Sales Tips your Team Needs Now

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

How to Sell Over the Phone without Sounding Sales-y

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer...

How to Sell More Cars with Better Customer Service Phone Skills

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

CallRevu Announces the Addition of DNI Technology to the Product Suite

“Dealers need detailed digital reporting and conversion analytics in 2019 to remain competitive and appropriately allocate...

Automotive Software Company Launches New Customer-Focused Website

We believe this new site will allow all visitors to easily find the information they need and highlight new products and...

What Call Data Can Show You About Your Sales Team's Phone Skills

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate...

CallRevu Releases Industry-First Phone Health System with Alerts

“We are excited to add the Phone Health system to our growing suite of automotive-focused products. These alerts are the first...

Tenured CEO Joins CallRevu

 "As we passed 20 million calls per year, and partnered with Serent Capital, it became clear that CallRevu was ready to...

5 Things that Lead to More Car Sales and a Better Customer Experience

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

Introducing CallRevu's New Logo

It was after several weeks of development that we arrived at our final design! We feel the logo stays true to our roots while...

What Call Data Tells us About Best Practices in Automotive Dealerships

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

CallRevu's Ultimate Hero Guide for NADA 10

As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you...

C$I : Every Story Starts With a Phone Call

Think for a painful moment if you will, of your most recent customer satisfaction issue that grew to social media or impacted...
in CSI

The Difference Between Call Monitoring and Caller's Journey

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is 

3 Ways to Improve Customer Experience By Giving What They Want

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes!...

CX Candy Land: Happy Halloween!

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

Customer Experience: 80s Throw Back...Today’s Comeback

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...

Celebrate Customer Experience Day 2018!

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

Infographic: 10 Ways to Run a Successful BDC

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

5 Steps to Creating a VIP Customer Experience at Your Dealership

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s...

3 Tips to Improve the Female Car Buyers' Customer Experience

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...

5 Ways to Empower the Receptionist to Improve Employee Engagement

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask...

10 Best Practices to Nail the First 10 Seconds of Every Call

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not...

3 Ways to Improve Customer Experience in Your Dealership

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and...

10 Best Practices to Nail the First 10 Seconds of Every Call!

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call...

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve...

Call Analytics Support 2018 Edmunds Loyalty Report

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call...

Appreciate Your Employees on Employee Appreciation Day

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to...

The Super Bowl of Phone Best Practices

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call...

How to ‘Rev’ Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Why the Customer Experience Matters in Your Dealership

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...

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