How Auto Dealers Can Increase Customer Engagement in 5 Minutes

March 13, 2018

Does Google Say You’re Closed? This Dealer Best Practice Takes 5 Minutes and Can Increase Customer Engagement by 5%

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done the heavy lifting of researching makes and models, their next step is to search for auto dealerships that have what they’re looking for.

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Call Analytics Support 2018 Edmunds Loyalty Report

March 7, 2018

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call analytics support the 2018 Edmunds Trade-In Loyalty Report.

In February, CallRevu tracked the following loyalty leaders:

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Appreciate Your Employees on Employee Appreciation Day

March 2, 2018

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to their employees on the first Friday of March. Companies around the world are showing up today with donuts, balloons, and pizza with the goal of showing appreciation for their employees. Here at CallRevu, we believe that people are any company's best asset and greatest differentiator. We are incredibly grateful for our team and take pride in how they serve our clients and one another. That's why our goal is to celebrate them throughout the year. This doesn't mean throwing a party each day, but instead building a culture of appreciation and investment across the entire organization.

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The Super Bowl of Phone Best Practices

February 5, 2018

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data to see if phone performance and football plays have anything in common. It turns out, the list of commonalities is a long one, starting with the fact that Callrevu’s Pennsylvania dealers set more appointments on connected calls than New England dealers do. Sorry, for the double whammy, New England! The good news is CallRevu is here to help turn every dealer into a Super Bowl caliber business, starting with what it takes to build a team, attract the very best players, and inspire winning performance for your unique line-up.

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How to ‘Rev’ Up Your Customer Experience

January 22, 2018

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car purchases can take hours of a person’s day, dealerships need to focus on providing a positive customer experience.

Notably, the 2015 Driving Sales Consumer Experience Study estimated that automotive sales could improve as much as 24% if the customer experience were to improve across the industry. Although the customer experience begins online, a salesperson will first interact with a customer over the phone.

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Why the Customer Experience Matters in Your Dealership

January 10, 2018

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the lowest prices and best deals. But most of the time, what separates you from other dealers will be that you provide the best possible customer experience.

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Celebrating Customer Experience Day!

October 3, 2017

Great customer experience extends far beyond one day; it’s a marathon, not a sprint. CallRevu is committed to our customers and their success for the long haul. Still, today, we take the time to recognize Customer Experience Day and celebrate by shouting out some of our favorite best practices for providing a terrific phone experience for your callers.

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Hiring the Right Automotive BDC Agents

August 29, 2017

Profiling BDC Agent Applicants as part of Your Hiring Process

Performance data reveals where your employees will shine when you analyze and act upon it. Consider “Fred” a low producing sales guy. He sells the least amount of cars and seems disinterested in his work. Then one day you hear Fred taking a phone call and he is enthusiastic, makes a connection with the caller, and has a terrific attitude! You assume Fred has changed, but it’s not Fred that has changed, it’s the position. Fred is excelling at a task that’s better suited to his personality and preferences.

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Making It Easy for Your Customers to Call Your Dealership

July 28, 2017

Set More Phone Appointments by Making It Easy for Your Customers to Call Your Dealership

Mobile phones are our new personal assistants and they are changing the dynamics of customer interaction. Today, mobile is driving phone calls as the preferred method of customer interaction and there are 3 simple things you can do to maximize your phone performance by helping your customers call your dealership.

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What is your Phone Performance IQ?

June 23, 2017

Most calls to your dealership are from customers that can’t find or confirm some specific information online. Understanding the 5-year old Purdue University statistic that over 92% of customers form their opinion of a company based on its phone performance, you should ask yourself “What is our Phone performance IQ?” The answer is integrity and quality. Trust is earned within the customer experience where your dealership’s integrity and quality meet one another.

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