Service: The Core of Dealership Success
At CallRevu, we know exceptional service drives customer loyalty. Our Intelligent Communication Solution empowers service departments with advanced telephony, real-time call monitoring, in-depth analytics, and actionable insights. Designed to optimize staffing, enhance team performance, and elevate customer satisfaction, our platform ensures every interaction is seamless, efficient, and impactful.
Immediate Action with Real-Time Alerts
In the Service World, Minutes Matter.
Our real-time alerts help you maximize customer engagements and address issues promptly with notifications for status checks, CSI warnings, on-hold hangups, refund requests, appointment opportunities, and more.
Agent Voice ID (AVID)
CallRevu’s Voice Biometrics Solution
Enables identification of dealership employees on calls using only the sound of their voice via a simple, one-time enrollment process enabled via CallRevu’s employee roster tools. Employees are no longer required to say their name to be recognized for attribution.
AT-A-GLANCE DASHBOARD
Quickly access key metrics and insights
SUPERHUMAN NEXT-GEN AI INSIGHTS
Critical call intelligence for every call – appointments set, status check, recalls discussed, pricing discussed, on-hold hangups and more.
FULL VISIBILITY INTO EVERY CALL
Our SVPro is the ONLY call analytics solution that gives you insights into which service offerings were mentioned.
IDENTIFY CUSTOMER ISSUES
Powerful insights that help you understand customer service and call handling issues within the dealership.
REAL TIME ALERTS
Stay on top of issues and opportunities
DEALSAVER ALERTS
Be alerted to appointment opportunities, customer service issues, and call handling misses.
KEYWORDS ALERTS
Create custom keywords or phrases and get alerts based on what your employees and customers say.
CONVERSATION INSIGHTS ALERTS
Understand what topics your customers are discussing; status checks, refunds, pricing, and more.
PERFORMANCE TRACKING
Track every employee, department, and rooftop
Maximize Employee Performance
Ensure your staff are performing to their full potential and improve customer service with cutting edge employee performance insights – built specifically for fixed ops.
Identify top performers
Find coaching opportunities
Drive customer service improvements
Get Visibility to ALL Your Fixed Ops Calls
Every conversation counts – ServiceVision Pro provides coverage on all your fixed operations calls in your Service, Parts, and Body Shop departments.
Powerful insights on every call
Uncover department-specific trends
Understand what your customers need
Own the Enterprise
Understand performance across the enterprise is critical for dealer groups – get visibility to staff and department performance across all your rooftops.
Hold management teams accountable & drive revenue
Monitor performance across the enterprise
Identify trends and best practices among stores
Leverage AI Technology and Comprehensive Reporting to Transform Your Service Operations
Transform Your Service Operations with Advanced AI and Insights
Optimize your service operations with CallRevu’s powerful AI technology and comprehensive reporting. Understand staff performance across the enterprise, from individual employees to entire departments and stores. Our flexible reporting uncovers hidden opportunities, leading to better customer service and increased revenue.
Key Features:
- Enterprise-level views of call data
- Comparative metrics across stores, departments, and employees
- Deep analytics for performance optimization
- Real-time tracking and response to customer issues
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