One Time Callers
New potential service customers aren't likely to be making repeat calls to your department, but will likely require a more exploratory conversation. This allows you to prioritize following up with them accordingly.
CallRevu’s Communication Intelligence provides direct visibility into all inbound and outbound calls. Our advanced AI and Machine Learning technology harvests rich data points and sentiment from every single call, providing keen insight, real-time alerts, and actionable intelligence to cultivate a powerful customer experience.
Get instant alerts sent to you via text and/or email ensuring your dealership delivers an exceptional experience to every client who entrusts their vehicle to your service bay. Get notified of repeat callers, status check calls, and missed opportunities. If a call is mishandled, you'll know, so you can rectify the situation, improve CSI, and build the kind of trust that will keep your customers coming back for years to come.
Enhancing our full suite of training services, CallRevu also offers the Employee Report Card Dashboard. This allows you to gain visibility into individual employee’s performance against industry benchmarks, with integrated training options for areas of improvement. Making it easy to alleviate the different pain points for different people.
All clients receive free access to our collection of data-driven training courses, webinars, and assessments to help your dealership convert more calls to customers. Including specialized departmental courses for sales, service, parts, and reception, all backed by over 100 million calls worth of data.
Your dealership runs on its CRM - and we understand. That's why CallRevu has partnered with the top CRMs in the industry, from eLead to VinSolutiuons, and beyond. For the first time ever, you'll get full visibility into how your team is utilizing your CRM by seeing the number of calls made, how many customers were invited to your store, the appointment set rate, click-to-call functionality, and more.
""The Phone Health Alerts quickly brought attention to the phone lines experiencing significant drop in volume. The information in the alert showed the percentage of call volume dropped and the exact phone lines needing attention. These alerts opened up an investigation to discover that all of our third-party tracking lines were gone. CallRevu’s Customer Service Department was swift in helping fix the situation by communicating to each vendor on how to get the tracking lines up and running efficiently again. Our store’s phones started ringing again and we could go back to focusing on selling cars."
Lithia Auto Stores