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Google Business Profile Removing Chat and Call History

Watch On Demand

In case you missed it, Google announced that call and chat history reports will no longer be available in Google Business Profiles starting July 31, 2024. This significant change can disrupt how your dealership tracks customer interactions. Join our essential webinar to learn how to adapt and ensure continuous, unified customer interaction tracking. July 25, 2024, Thursday 1PM ET.

Featured Speakers

  • Ben Chodor: CEO of CallRevu
  • George Nenni: Author of three automotive digital marketing books on Amazon, demystifying digital marketing for car dealers

Don’t let Google’s changes disrupt your dealership! Join us to keep your customer interaction tracking seamless and effective.

We’ll touch on:

  • How This Impacts You: Overview of Google’s removal of call tracking and chat reporting, including timelines and implications for your dealership.
  • Alternative Solutions: Explore how CallRevu’s alt call tracking solutions, integrated with your dealership’s CRM, can seamlessly replace GBP’s tracking features. Learn how our solutions provide a unified view of customer interactions across all channels.
  • Leveraging GA4: Discover how tracking with Google Analytics 4 (GA4) can be utilized to maintain visibility into chat and call history even after Google’s changes take effect.
  • Expert Insights: Hear from industry experts on why adding a CallRevu number to your GBP is critical and how it can enhance lead generation and customer engagement.

Register Now

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“It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.”

JOHN PATTERSONPresident OC Auto Group

“The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.”

STEVE LINDSAYVice President Lindsay Automotive

“CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.”

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company

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