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A Realistic Approach to Phone Training at Your Dealership: Monitor. Train. Repeat.
A Realistic Approach to Phone Training at Your Dealership: Monitor. Train. Repeat.
by Cory Wright
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Sales agents will learn the essential skills necessary to provide an extraordinary customer experience when customers are inquiring about a vehicle.
Service agents will learn the skills necessary to provide an extraordinary customer experience associated with routine maintenance and diagnostic calls.
Receptionists will learn the skills necessary to provide an extraordinary customer experience when routing customers to intended party.
Parts agents will learn the essential skills necessary to provide an extraordinary customer experience to anyone who calls for information for parts.
