Understanding your customer’s experience is key to improving it, so why limit this to english speaking calls?
The Spanish speaking population in America is the fastest growing demographic, your call monitoring should be able to accommodate this evolving market. We listen to, transcribe, translate from Spanish to English, and send you a call summary that highlights the key and pertinent points of those Spanish speaking prospect or customer calls. We also alert you to any mishandled or mismanaged calls.
Give your Spanish speaking salespeople and callers the same benefits from CallRevu!
Spanish to English translated call summaries for a full view of your phone process
Universal transparency and accountability for both your bilingual and English-only speaking salespeople
Identification of Spanish-speaking salespeople’s strengths and improvement opportunities for better coaching and training
Important for managers who have Spanish-speaking salespeople but do not speak the language themselves