The Call Volume Drop Alert lets you know when any of your phone lines decrease in the amount of calls you receive based off of the average per day.
The Abandoned Call Increase Alert let you know when your customers are not able to get in touch with you.
The Decrease in Agent Appointment Set Rate Alert lets you know when a staff member has not been performing in setting appointments.
The Decrease in Dealership Appointment Set Rate Alert lets you know when a whole department has not been performing in setting appointments.
The Alert Closure Decrease Alert lets you know when your customers with opportunities have not been followed up with.
Dive into your connected and not connected calls, and get a dedicated resolution success team.
Dynamic Number Platform with full digital and social marketing performance tracking.
24/7 automated call volume monitoring with connection and volume decrease alerts.
CRM outbound click-to-call performance with best day and time to call analytics by user.
Real-time phone skills performance dashboard with scorecard for phone-handlers.
Alerts sent for any customer satisfaction issues that may arise after the sale.
Summaries delivered with up to 28 customer and vehicle data points integrated into CRM.
Know when your phones are ringing, so you can staff the right people at the right time.
""The Phone Health Alerts quickly brought attention to the phone lines experiencing significant drop in volume. The information in the alert showed the percentage of call volume dropped and the exact phone lines needing attention. These alerts opened up an investigation to discover that all of our third-party tracking lines were gone. CallRevu’s Customer Service Department was swift in helping fix the situation by communicating to each vendor on how to get the tracking lines up and running efficiently again. Our store’s phones started ringing again and we could go back to focusing on selling cars."
Erin Wallace
Lithia Auto Stores
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