{"id":6229,"date":"2020-10-12T21:52:00","date_gmt":"2020-10-12T21:52:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/"},"modified":"2024-06-25T01:13:44","modified_gmt":"2024-06-25T05:13:44","slug":"a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/nl\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/","title":{"rendered":"Telefo."},"content":{"rendered":"

Trainen of niet trainen? Dat is niet de vraag. Zeker niet als het om je telefoongesprekken gaat. Maar bij CallRevu horen we onze partners vaak nadenken over de noodzaak van training. Als er \u00e9\u00e9n advies is dat je van ons kunt aannemen, is het dit: TRAIN. JE. MENSEN.<\/span><\/h2>\n

<\/p>\n

door Cory Wright<\/p>\n

Trainen of niet trainen? Dat is niet<\/strong> de vraag. Zeker als het gaat om uw telefoongesprekken. Bij CallRevu horen we echter vaak onze partners nadenken over de noodzaak van training. Als er \u00e9\u00e9n advies is dat u van ons ter harte moet nemen, is het dit: TRAIN. UW. PERSONEEL. U zou uw quarterback niet zonder de juiste coaching op het veld sturen. Op dezelfde manier mag u uw belangrijke spelers niet zonder adequate training aan de telefoon zetten. Nu het voetbalseizoen voor de deur staat, dient dit als een herinnering aan wat de goede onderscheidt van de groten. Net als in het voetbal zijn er zoveel verschillende strategie\u00ebn en methoden die geoefend en verfijnd moeten worden als het gaat om de telefoonervaring van uw klanten. <\/p>\n

De pandemie heeft ons een harde les geleerd en de noodzaak van meer training voor verkoop via de telefoon benadrukt. Toen COVID-19 uitbrak en er thuisblijfbevelen werden uitgevaardigd, werden retailers gedwongen om snel over te schakelen van showroomverkoop naar verkoop op afstand, met heel weinig tijd om zich voor te bereiden. Degenen die de basisprincipes van de telefoonervaring beheersten en een trainingsprogramma hadden, waren veel leniger en beter in staat zich aan te passen aan nieuwe uitdagingen. Daarentegen realiseerden degenen die geen bestaand trainingsprogramma hadden zich dat ze drastische herstructureringsmaatregelen moesten nemen om \u00fcberhaupt te kunnen concurreren. <\/p>\n

Gelukkig is er nog tijd om te leren van de recente moeilijke tijden en uw personeel voor te bereiden op wat een rooskleurige toekomst lijkt te zijn.<\/p>\n

Dit is wat u moet weten om het succes van uw team op telefoongesprekken te versnellen:<\/p>\n

    \n
  1. Zet alles in op telefoonmonitoring: Natuurlijk zeggen we dat, dat is tenslotte ons vak! Of u nu CallRevu gebruikt of iets anders: ineffectief gebruik van uw telefoons is erg moeilijk op te lossen, tenzij u het meet. De NFL plaatst Amazon AWS RFID-tags in de schouderbeschermers van spelers en in de wedstrijdbal om cruciale informatie te verzamelen, die vervolgens via machine learning wordt verwerkt. CallRevu maakt gebruik van vergelijkbare machine learning-technologie\u00ebn om gegevens tot op medewerkerniveau te genereren. Zorg ervoor dat je een partner voor gespreksmonitoring kiest die niet alleen machine learning gebruikt, maar je ook wijst op kansen, klantgegevens in je CRM invoert en het gemakkelijker maakt om je medewerkers te trainen en procesfouten op te sporen. Als je op zoek bent naar een trainingspartner, zoek er dan een die goed samenwerkt met je partner voor gespreksmonitoring. Een autodealer in Naples koos in augustus voor CallRevu. Binnen \u00e9\u00e9n maand zagen ze een toename van 18% in het aantal gemaakte afspraken!\n<\/li>\n
  2. Omarm de realiteit: de gegevens op je telefoon kunnen net zo'n impact hebben op je team als gegevens op je spelstrategie. Je kunt de meeste dingen die op je telefoons gebeuren veranderen als je bereid bent de allesoverheersende vraag te stellen: Waarom?<\/em> Uw verkopers proberen geen kansen te negeren of prospects slecht te behandelen. Misschien hebben ze geen training gehad. Misschien komt het vastgestelde proces niet overeen met de huidige omgeving. Misschien is er geen proces. Wat de reden ook is, trek het je niet persoonlijk aan. Laat de emoties los en focus op hoe je je doelen kunt bereiken.\n<\/li>\n
  3. Ga er niet van uit dat uw managers trainen: Vertrouwt u erop dat uw managers de trainingen bijhouden? Doen ze dat daadwerkelijk of is het slechts een illusie? Uit onze ervaring is het meestal het laatste. Om telefoontraining effectief te laten zijn, moet deze minstens \u00e9\u00e9n keer per week plaatsvinden, met tussentijds regelmatig feedback en coaching. Als u zich overweldigd voelt bij het idee hoe u dit echt kunt bereiken, kunnen wij u helpen. CallRevu biedt alle klanten toegang tot gratis webinar-trainingen, e-trainingen van de universiteit, rapportages op medewerkersniveau, evenals callgidsen en rubrieken als u de uitdaging van doe-het-zelf-training niet uit de weg gaat. Houd er rekening mee dat weinig retailers zijn uitgerust om dit effectief te doen. Voor iedereen anders hebben we gecertificeerde trainingspartners die een kosteneffectieve en resultaatgerichte aanpak bieden om uw team te trainen. Wij bieden een gevarieerde selectie van trainingspartners omdat we weten dat onze dealers een divers scala aan behoeften hebben. Als u nieuwsgierig bent naar wie de beste partner zou zijn om aan uw trainingsbehoeften te voldoen, bekijken we graag de proefaanbiedingen die kosteloos en vrijblijvend voor u beschikbaar zijn.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    To train or not to train? That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we frequently hear our partners contemplating whether they need training. If there is one piece of advice you should heed from us, its this\u201a TRAIN. YOUR. PEOPLE.<\/p>","protected":false},"author":9,"featured_media":3907,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[148],"tags":[],"class_list":["post-6229","post","type-post","status-publish","format-standard","has-post-thumbnail","category-training"],"yoast_head":"\nPhone Training at Your Dealership: Monitor. Train. Repeat.<\/title>\n<meta name=\"description\" content=\"To train or not to train? That is not the question. 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