As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to make the most of every incoming call opportunity.
There are a multitude of ways that CallRevu can assist you in ensuring you don’t lose visibility to each of these opportunities.
How can I make the most of EVERY incoming call during the COVID-19 pandemic?
- Are all phone lines are being tracked and put into the CRM for proper follow-up?
- Is call routing set up effectively and are calls connecting with live agents?
- Are all the appropriate managers set up to receive real-time alerts and phone health alerts on missed opportunities?
- Is now the time to look into adding service calls to increase visibility to potential missed opportunities?
- Do I have a dedicated CallRevu champion to ensure we aren’t missing opportunities?
- Are my call-handlers accessing their employee performance report card?
These questions represent just a small fraction of the opportunities that exist when you press pause and re-calibrate your process to provide the best customer experience possible.