{"id":12137,"date":"2025-06-18T16:09:07","date_gmt":"2025-06-18T20:09:07","guid":{"rendered":"https:\/\/www.callrevu.com\/?p=12137"},"modified":"2025-08-10T10:18:24","modified_gmt":"2025-08-10T14:18:24","slug":"service-is-the-new-sales-and-your-advisors-are-missing-the-moment","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/it\/2025\/06\/18\/service-is-the-new-sales-and-your-advisors-are-missing-the-moment\/","title":{"rendered":"Il Servizio \u00e8 il Nuovo Vendite \u2013 E i Tuoi Consulenti Mancano il Momento"},"content":{"rendered":"<\/p>\r\n<p><!--more--><\/p>\r\n\r\n<div><strong>by CallRevu<\/strong><\/div>\r\n<p>&nbsp;<\/p>\r\n<p><span data-contrast=\"auto\">In 2025, the phone rings more than ever. Customers are calling dealerships to ask about oils changes, schedule recalls, check brake noises \u2013 and they\u2019re expecting more than answers.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<p><b><span data-contrast=\"auto\">They\u2019re expecting action. And dealerships are often missing the mark.\u00a0<\/span><\/b><span data-contrast=\"auto\">Despite the near-perfect answer rates in Fixed Operations, the overwhelming majority of those conversations still end the same way: <\/span><b><i><span data-contrast=\"auto\">with an appointment, without an upsell, and without revenue.<\/span><\/i><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<h2><strong>Two-Thirds of Service Calls Go Nowhere\u00a0<\/strong><\/h2>\r\n<p><span data-contrast=\"auto\">According to CallRevu\u2019s 2025 Mid-Year <a href=\"https:\/\/success.callrevu.com\/2025-mid-year-benchmark-report\">Benchmark Report<\/a>, service departments are doing a lot right. Reps answered <\/span>96% of incoming calls and engaged customer in real conversations 94% of the time.\u00a0But on 33% of those calls ended in an appointment. <i>Let that sink in\u2026<\/i>\u00a0<span data-contrast=\"auto\">Two out of three opportunities to capture revenue, loyalty, and future business? Missed\u2026<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">And it\u2019s not just a CallRevu insight. Industry-wide data paints and similar picture.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li><span data-contrast=\"auto\">Dealer service retention has steadily dropped, with <\/span><b><span data-contrast=\"auto\">only 29% of vehicles over five years old<\/span><\/b><span data-contrast=\"auto\"> being serviced at dealership, according to Kimoby (<\/span><a href=\"https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue\"><span data-contrast=\"none\">https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue<\/span><\/a><span data-contrast=\"auto\">)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<li><span data-contrast=\"auto\">Between 2021 and 2023, dealers\u2019 share of vehicle dropped from 35% to 30%, as customers increasingly to turn independents and chains.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<li><span data-contrast=\"auto\">Even when service is recommended, over <\/span><b><span data-contrast=\"auto\">half of customers decline<\/span><\/b><span data-contrast=\"auto\"> \u2013 not because they\u2019re unwilling, but because the value was never made clear.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<h2><span data-contrast=\"auto\">Fixed Ops: The Quiet Profit Center<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<p><span data-contrast=\"auto\">All of this should be worrisome. Because Fixed Ops isn\u2019t just important \u2013 it\u2019s essential!<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">The service department routinely delivers <\/span><b><span data-contrast=\"auto\">over 50% of a dealerships gross profit<\/span><\/b><span data-contrast=\"auto\">, despite making up just <\/span><b><span data-contrast=\"auto\">12.4% of total sales volume<\/span><\/b><span data-contrast=\"auto\">, according to <a href=\"https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue\" target=\"_blank\" rel=\"noopener\">Kimoby<\/a>.\u00a0<\/span><\/p>\r\n<p><span data-contrast=\"auto\">Even amid market uncertainties fixed ops are holding firm. The <a href=\"https:\/\/thepresidiogroup.com\/margin-rich-fixed-operations-gives-dealerships-an-avenue-to-offset-profit-decline-elsewhere\/\" target=\"_blank\" rel=\"noopener\">Presidio Group<\/a><\/span><span data-contrast=\"auto\">\u00a0reported that Fixed Ops profits grew <\/span><b><span data-contrast=\"auto\">5.4% year-over-year<\/span><\/b><span data-contrast=\"auto\"> in early 2024 \u2013 while variable sales margins slid. <\/span><span data-contrast=\"auto\">Many dealerships rely on Fixed Ops to <\/span><b><span data-contrast=\"auto\">cover 100% of operating costs<\/span><\/b><span data-contrast=\"auto\">, and in some stores, service in the <\/span><i><span data-contrast=\"auto\">only<\/span><\/i><span data-contrast=\"auto\"> consistent profit center month to month.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<p><span data-contrast=\"auto\">So, why are advisors still missing the upsell?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<h2><span data-contrast=\"auto\">AI and Coaching Are Closing the Gap<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<p><span data-contrast=\"auto\">The answer might be simpler than it sounds; it\u2019s not just a people problem \u2013 it\u2019s a systems problem.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<ul>\r\n<li><span data-contrast=\"auto\">Advisors are overwhelmed with inbound calls \u2013 many of which could be handled by automation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<li><span data-contrast=\"auto\">They lack training or confidence to guide conversations towards upsells.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<li><span data-contrast=\"auto\">Manager often don\u2019t catch missed opportunities until it\u2019s too late.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\r\n<\/ul>\r\n<p><span data-contrast=\"auto\">That\u2019s where modern tools come in.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">Platforms like CallRevu\u2019s <\/span><a href=\"https:\/\/www.callrevu.com\/testtrack\/\"><b><span data-contrast=\"auto\">TestTrack<\/span><\/b><\/a><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">ServiceVision<\/span><\/b><span data-contrast=\"auto\"> give managers a way to coach, train, and be alerted of missed opportunities in real time \u2013 identifying missed cues and coaching for better follow-through. The benchmark report showed that teams who use these tools consistently <\/span><b><span data-contrast=\"auto\">outperform their peers in appointment set rates<\/span><\/b><span data-contrast=\"auto\"> and revenue per repair order (RO).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<p><span data-contrast=\"auto\">Meanwhile, smart dealerships are turning to AI to protect human bandwidth. AI-powered attendants and scheduling bots are handling routine inquiries \u2013 freeing advisors to focus on what matters: <\/span><b><span data-contrast=\"auto\">persuasion, empathy, and upselling.<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span>The impact is clear. According to <a href=\"https:\/\/www.cdkglobal.com\/insights\/how-dealership-ai-tools-can-help-service-team-productivity\">CDK Global<\/a>\u00a0report that AI positively impacted operations.\u00a0<\/p>\r\n<h2><span data-contrast=\"auto\">Dealers Who Win Are Doing Four Things<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<p><span data-contrast=\"auto\">Across the industry, top-performing service departments share a common playbook:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<ol>\r\n<li><b><span data-contrast=\"auto\">They Ask Early. <\/span><\/b>Don\u2019t wait for the customer to request and appointment \u2013 guide the conversation there early.\u00a0<\/li>\r\n<li><b><span data-contrast=\"auto\">They Train Consistently.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span>Tools like TestTrack let advisors practice objection handling, upselling during oil changes, and navigating vague requests.\u00a0<\/li>\r\n<li><b><span data-contrast=\"auto\">They Automate Strategically.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><span data-contrast=\"auto\">AI-attendants filter out low-value inquiries, giving you live agents the chance to focus on revenue-driving calls.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/li>\r\n<li><b><span data-contrast=\"auto\">They Expand Their <\/span><\/b><b><span data-contrast=\"auto\">Offerings.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><span data-contrast=\"auto\">Offering prepaid maintenance, ADAS calibrations, mobile diagnostics, and subscription service plans is fast becoming the new normal.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/li>\r\n<\/ol>\r\n<h2><span data-contrast=\"auto\">The Results Speak for Themselves<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<table data-tablestyle=\"MsoTable15List1Light\" data-tablelook=\"1184\" aria-rowcount=\"5\">\r\n<tbody>\r\n<tr aria-rowindex=\"1\">\r\n<td data-celllook=\"256\">\r\n<p><b><span data-contrast=\"auto\">Metric<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"256\">\r\n<p><b><span data-contrast=\"auto\">Industry Avg<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"256\">\r\n<p><b><span data-contrast=\"auto\">Top Performers<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr aria-rowindex=\"2\">\r\n<td data-celllook=\"0\">\r\n<p><b><span data-contrast=\"auto\">Appointment Set Rate<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">25%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">33\u201340%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr aria-rowindex=\"3\">\r\n<td data-celllook=\"0\">\r\n<p><b><span data-contrast=\"auto\">Average RO Value<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">$430<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">$500+<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr aria-rowindex=\"4\">\r\n<td data-celllook=\"0\">\r\n<p><b><span data-contrast=\"auto\">Upsell Acceptance<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">~45%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">70%+<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr aria-rowindex=\"5\">\r\n<td data-celllook=\"0\">\r\n<p><b><span data-contrast=\"auto\">No-Show Rate<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">30%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<td data-celllook=\"0\">\r\n<p><span data-contrast=\"auto\">&lt;15% (with AI tools)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<h2><span data-contrast=\"auto\">Stop Treating Service Like Support\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<p><span data-contrast=\"auto\">Fixed Ops isn\u2019t just a cost center. It\u2019s your highest-margin, most predictable profit stream.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">It\u2019s where trust is built and where loyalty begins.\u00a0<\/span><span data-contrast=\"auto\">And <\/span><span data-contrast=\"auto\">it\u2019s<\/span><span data-contrast=\"auto\"> where too many dealers are losing the battle \u2013 one unanswered upsell at a time.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">If your <\/span><span data-contrast=\"auto\">advisors aren\u2019t asking for the appointment, presenting the value, and closing the loop, you\u2019re not just losing revenue \u2013 you\u2019re handing it to someone else.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\r\n<h2><span data-contrast=\"auto\">Ready to Close the Gap?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\r\n<p>See how the top-performing dealers are turning service calls into profit drivers \u2013 with tools, training, and AI-powered call insights that don\u2019t just monitor performance \u2013 they improve it.\u00a0<\/p>\r\n[\/vc_column_text]<div class=\"nectar-cta  hover_color_000000 text_hover_color_0374f4 border_color_ffffff hover_border_color_ffffff border_thickness_1px alignment_tablet_default alignment_phone_default display_tablet_inherit display_phone_inherit font_size_desktop_18px font_size_tablet_14px \" data-color=\"extra-color-gradient-2\" data-using-bg=\"true\" data-style=\"see-through\" data-display=\"inline\" data-alignment=\"center\" data-text-color=\"custom\" style=\"margin-top: 1em;  --nectar-text-color: #ffffff; --nectar-button-color: var(--nectar-extra-color-gradient-2); --nectar-button-color-hover: #000000; --nectar-text-color-hover: #0374f4; --nectar-icon-gap: 10px; \"><span style=\"color: #ffffff;\" class=\"nectar-button-type\"> <span class=\"text\"> <\/span><span class=\"link_wrap\" style=\"padding-top: 0.8em; padding-right: 2em; padding-bottom: 0.8em; padding-left: 2em;\"><a  class=\"link_text\" role=\"button\" href=\"https:\/\/www.callrevu.com\/schedule-demo\">Schedule Demo<span class=\"arrow\"><\/span><\/a><\/span><\/span><\/div>[\/vc_column][\/vc_row]<!-- \/wp:more --><!-- wp:post-content -->\n\t\t<div id=\"fws_6a9cad19a03e1\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone \"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element \" >\n\t<p><!-- wp:more --><\/p>\n<p><!--more--><\/p>\n<p><!-- wp:html --><\/p>\n<div><strong>by CallRevu<\/strong><\/div>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">In 2025, the phone rings more than ever. Customers are calling dealerships to ask about oils changes, schedule recalls, check brake noises \u2013 and they\u2019re expecting more than answers.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">They\u2019re expecting action. And dealerships are often missing the mark.\u00a0<\/span><\/b><span data-contrast=\"auto\">Despite the near-perfect answer rates in Fixed Operations, the overwhelming majority of those conversations still end the same way: <\/span><b><i><span data-contrast=\"auto\">with an appointment, without an upsell, and without revenue.<\/span><\/i><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><strong>Two-Thirds of Service Calls Go Nowhere\u00a0<\/strong><\/h2>\n<p><span data-contrast=\"auto\">According to CallRevu\u2019s 2025 Mid-Year <a href=\"https:\/\/success.callrevu.com\/2025-mid-year-benchmark-report\">Benchmark Report<\/a>, service departments are doing a lot right. Reps answered <\/span>96% of incoming calls and engaged customer in real conversations 94% of the time.\u00a0But on 33% of those calls ended in an appointment. <i>Let that sink in\u2026<\/i>\u00a0<span data-contrast=\"auto\">Two out of three opportunities to capture revenue, loyalty, and future business? Missed\u2026<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">And it\u2019s not just a CallRevu insight. Industry-wide data paints and similar picture.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Dealer service retention has steadily dropped, with <\/span><b><span data-contrast=\"auto\">only 29% of vehicles over five years old<\/span><\/b><span data-contrast=\"auto\"> being serviced at dealership, according to Kimoby (<\/span><a href=\"https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue\"><span data-contrast=\"none\">https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue<\/span><\/a><span data-contrast=\"auto\">)<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Between 2021 and 2023, dealers\u2019 share of vehicle dropped from 35% to 30%, as customers increasingly to turn independents and chains.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Even when service is recommended, over <\/span><b><span data-contrast=\"auto\">half of customers decline<\/span><\/b><span data-contrast=\"auto\"> \u2013 not because they\u2019re unwilling, but because the value was never made clear.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">Fixed Ops: The Quiet Profit Center<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">All of this should be worrisome. Because Fixed Ops isn\u2019t just important \u2013 it\u2019s essential!<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">The service department routinely delivers <\/span><b><span data-contrast=\"auto\">over 50% of a dealerships gross profit<\/span><\/b><span data-contrast=\"auto\">, despite making up just <\/span><b><span data-contrast=\"auto\">12.4% of total sales volume<\/span><\/b><span data-contrast=\"auto\">, according to <a href=\"https:\/\/www.kimoby.com\/blog\/increase-fixed-ops-revenue\" target=\"_blank\" rel=\"noopener\">Kimoby<\/a>.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Even amid market uncertainties fixed ops are holding firm. The <a href=\"https:\/\/thepresidiogroup.com\/margin-rich-fixed-operations-gives-dealerships-an-avenue-to-offset-profit-decline-elsewhere\/\" target=\"_blank\" rel=\"noopener\">Presidio Group<\/a><\/span><span data-contrast=\"auto\">\u00a0reported that Fixed Ops profits grew <\/span><b><span data-contrast=\"auto\">5.4% year-over-year<\/span><\/b><span data-contrast=\"auto\"> in early 2024 \u2013 while variable sales margins slid. <\/span><span data-contrast=\"auto\">Many dealerships rely on Fixed Ops to <\/span><b><span data-contrast=\"auto\">cover 100% of operating costs<\/span><\/b><span data-contrast=\"auto\">, and in some stores, service in the <\/span><i><span data-contrast=\"auto\">only<\/span><\/i><span data-contrast=\"auto\"> consistent profit center month to month.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">So, why are advisors still missing the upsell?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">AI and Coaching Are Closing the Gap<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The answer might be simpler than it sounds; it\u2019s not just a people problem \u2013 it\u2019s a systems problem.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Advisors are overwhelmed with inbound calls \u2013 many of which could be handled by automation.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">They lack training or confidence to guide conversations towards upsells.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Manager often don\u2019t catch missed opportunities until it\u2019s too late.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">That\u2019s where modern tools come in.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">Platforms like CallRevu\u2019s <\/span><a href=\"https:\/\/www.callrevu.com\/testtrack\/\"><b><span data-contrast=\"auto\">TestTrack<\/span><\/b><\/a><span data-contrast=\"auto\"> and <\/span><b><span data-contrast=\"auto\">ServiceVision<\/span><\/b><span data-contrast=\"auto\"> give managers a way to coach, train, and be alerted of missed opportunities in real time \u2013 identifying missed cues and coaching for better follow-through. The benchmark report showed that teams who use these tools consistently <\/span><b><span data-contrast=\"auto\">outperform their peers in appointment set rates<\/span><\/b><span data-contrast=\"auto\"> and revenue per repair order (RO).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Meanwhile, smart dealerships are turning to AI to protect human bandwidth. AI-powered attendants and scheduling bots are handling routine inquiries \u2013 freeing advisors to focus on what matters: <\/span><b><span data-contrast=\"auto\">persuasion, empathy, and upselling.<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span>The impact is clear. According to <a href=\"https:\/\/www.cdkglobal.com\/insights\/how-dealership-ai-tools-can-help-service-team-productivity\">CDK Global<\/a>\u00a0report that AI positively impacted operations.\u00a0<\/p>\n<h2><span data-contrast=\"auto\">Dealers Who Win Are Doing Four Things<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Across the industry, top-performing service departments share a common playbook:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">They Ask Early. <\/span><\/b>Don\u2019t wait for the customer to request and appointment \u2013 guide the conversation there early.\u00a0<\/li>\n<li><b><span data-contrast=\"auto\">They Train Consistently.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span>Tools like TestTrack let advisors practice objection handling, upselling during oil changes, and navigating vague requests.\u00a0<\/li>\n<li><b><span data-contrast=\"auto\">They Automate Strategically.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><span data-contrast=\"auto\">AI-attendants filter out low-value inquiries, giving you live agents the chance to focus on revenue-driving calls.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">They Expand Their <\/span><\/b><b><span data-contrast=\"auto\">Offerings.<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><span data-contrast=\"auto\">Offering prepaid maintenance, ADAS calibrations, mobile diagnostics, and subscription service plans is fast becoming the new normal.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/li>\n<\/ol>\n<h2><span data-contrast=\"auto\">The Results Speak for Themselves<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<table data-tablestyle=\"MsoTable15List1Light\" data-tablelook=\"1184\" aria-rowcount=\"5\">\n<tbody>\n<tr aria-rowindex=\"1\">\n<td data-celllook=\"256\">\n<p><b><span data-contrast=\"auto\">Metric<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"256\">\n<p><b><span data-contrast=\"auto\">Industry Avg<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"256\">\n<p><b><span data-contrast=\"auto\">Top Performers<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"2\">\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Appointment Set Rate<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">25%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">33\u201340%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"3\">\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Average RO Value<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">$430<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">$500+<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"4\">\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">Upsell Acceptance<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">~45%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">70%+<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<tr aria-rowindex=\"5\">\n<td data-celllook=\"0\">\n<p><b><span data-contrast=\"auto\">No-Show Rate<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">30%<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<td data-celllook=\"0\">\n<p><span data-contrast=\"auto\">&lt;15% (with AI tools)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><span data-contrast=\"auto\">Stop Treating Service Like Support\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Fixed Ops isn\u2019t just a cost center. It\u2019s your highest-margin, most predictable profit stream.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">It\u2019s where trust is built and where loyalty begins.\u00a0<\/span><span data-contrast=\"auto\">And <\/span><span data-contrast=\"auto\">it\u2019s<\/span><span data-contrast=\"auto\"> where too many dealers are losing the battle \u2013 one unanswered upsell at a time.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-contrast=\"auto\">If your <\/span><span data-contrast=\"auto\">advisors aren\u2019t asking for the appointment, presenting the value, and closing the loop, you\u2019re not just losing revenue \u2013 you\u2019re handing it to someone else.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Ready to Close the Gap?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p>See how the top-performing dealers are turning service calls into profit drivers \u2013 with tools, training, and AI-powered call insights that don\u2019t just monitor performance \u2013 they improve it.\u00a0<\/p>\n<\/div>\n\n\n\n<div class=\"nectar-cta  hover_color_000000 text_hover_color_0374f4 border_color_ffffff hover_border_color_ffffff border_thickness_1px alignment_tablet_default alignment_phone_default display_tablet_inherit display_phone_inherit font_size_desktop_18px font_size_tablet_14px \" data-color=\"extra-color-gradient-2\" data-using-bg=\"true\" data-style=\"see-through\" data-display=\"inline\" data-alignment=\"center\" data-text-color=\"custom\" style=\"margin-top: 1em;  --nectar-text-color: #ffffff; --nectar-button-color: var(--nectar-extra-color-gradient-2); --nectar-button-color-hover: #000000; --nectar-text-color-hover: #0374f4; --nectar-icon-gap: 10px; \"><span style=\"color: #ffffff;\" class=\"nectar-button-type\"> <span class=\"text\"> <\/span><span class=\"link_wrap\" style=\"padding-top: 0.8em; padding-right: 2em; padding-bottom: 0.8em; padding-left: 2em;\"><a  class=\"link_text\" role=\"button\" href=\"https:\/\/www.callrevu.com\/schedule-demo\">Schedule Demo<span class=\"arrow\"><\/span><\/a><\/span><\/span><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div><!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"<p>\u00c8 come avere un allenatore che ti si avvicina e ti dice: \u201cOggi hai fatto alcune giocate eccezionali ma anche diversi errori e imprecisioni\u201d. Quindi rivela aree specifiche su cui lavorare prima della prossima partita, che in una concessionaria \u00e8 domani. Le informazioni fornite da CI sono dirette e inequivocabili.<\/p>","protected":false},"author":12,"featured_media":12138,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[74,157],"tags":[],"class_list":["post-12137","post","type-post","status-publish","format-standard","has-post-thumbnail","category-ai","category-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CallRevu | Turn Service Calls Into Revenue with AI Coaching for Fixed Ops<\/title>\n<meta name=\"description\" content=\"Explore how AI tools and coaching help dealerships turn service calls into revenue, cut no-shows, and boost upsells in Fixed Ops. 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