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How it Works

SEE WHY DEALERSHIPS SAY CALLREVU HAS SINGLE-HANDEDLY SAVED THOUSANDS OF DEALS.

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Call Monitoring Powered by CI

CallRevu’s Communication Intelligence provides direct visibility into all inbound and outbound calls. Our advanced AI and Machine Learning technology harvests rich data points and sentiment from every single call, providing keen insight, real-time alerts, and actionable intelligence to cultivate a powerful customer experience. Communication Intelligence is an indispensable, and frictionless tool for dealers looking to increase critical sales and service revenue.

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LISTEN
Our transcribers listen to 20 million calls a year and are automotive-trained, so you receive a clear and action-packed transcription of each phone call made to your dealership.

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TRANSCRIBE
CallRevu is the only call-tracking solution in the market that transcribes the entire call, from beginning to end, so you don't miss important information.

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COACH
CallRevu's proactive team members coach you on how to improve your phone process reviewing your data, providing action plans, and online training specific to each data point captured so you can focus on scaling your dealership.

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ACTION
Utilize the Action Dashboard to focus on 6 key call metrics that help you improve your phone process in just 10 minutes a day

INSTANT DEAL-SAVING ALERTS

Get instant alerts sent to you via text and/or email so your dealership doesn't miss a single opportunity. If a call is mishandled, you'll know within 30 minutes on average so you can save deals, improve CSI, and move the needle.

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CUSTOMER INFORMATION
Each alert contains critical insights like the customer's full name, vehicle information, a full transcription, the essence of the reason for the call, and the time they called.

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TRANSCRIPTIONS
Each alert provides a full summary of the call from dealership experts, trained to recognize missed opportunities so you get actionable information to reach out and save a deal.

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CLICK-TO-CALL
Each alert has a click-to-call the customer back so you can instantly get in touch without having to login to the system.

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CUSTOMIZE
We understand each dealership is unique, that's why we give you control over what alerts matter to your business, who should receive which alerts, and how they should be delivered.

PHONE HEALTH ALERTS

Industry-First Phone Health Alerts measure a dealership's phone lines and call activity to quickly identify changes that negatively impact a customer’s ability to connect with a dealership or successfully conduct business.

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Call Volume Drop
Identify significant drop in call volume on phone lines.

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Abandoned Call Increase
Identify significant increases in calls that don't connect.

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Personnel Appointments Set Decrease
Identify significant drops in appointments set by dealership personnel.

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Dealership Appointments Set Decrease
Identify significant drops in appointments set by the whole department.

CALLVISION DNI

Our CallVision DNI (Dynamic Number Insertion) analyzes the results of digital marketing spend. By displaying unique call tracking numbers, CallRevu can make the connection between the source that brought the customer to the dealer’s site and the call outcome. When the call is completed, details are sent to our reporting platform and Google Analytics, giving you a detailed look into which sources lead to real sales calls, and even calls that resulted in an appointment, at an ad source or even Keyword level. 

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ATTRIBUTION
Understand on a keyword level, which pay-per-click ads are most effective.

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CERTIFIED
Certified with the majority of major automotive website providers.

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INTEGRATION
Seamless integration with Google Analytics for efficient tracking and reporting.

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CENTRALIZED
Centralized reporting from multiple websites and web service providers.

TRAINING SUITE

All clients receive free access to our collection of data-driven training courses, webinars, and assessments to help your dealership convert more calls to customers. Including specialized departmental courses for sales, service, parts, and reception, all backed by over 100 million calls worth of data. 

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WEBINARS
Sign up
 for our weekly phone skills webinars held for Reception, Sales, Service, and Parts departments.

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CALLREVU UNIVERSITY
The CallRevu University is filled with online, learn-at-your-own-pace, videos filled with quizzes and tests after each chapter, so you can master your phone skills when you are ready to improve.

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IN-STORE TRAINING
In-store phone skills training workshops with our training team to master phone skills with all of your team members.

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SKILL-SPECIFIC TRAINING
Each individual employee will have access to rapid-learning videos, specific to each learning point that they can improve on, right from our Employee Report Card.

EMPLOYEE REPORT CARD

Enhancing our full suite of training services, CallRevu also offers the Employee Report Card Dashboard. This allows you to gain visibility into individual employee’s performance against industry benchmarks, with integrated training options for areas of improvement. Making it easy to alleviate the different pain points for different people.

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PERFORMANCE BENCHMARKS
With benchmarks provided based on an average of our top-performing partners, you will be able to set realistic expectations for your employees.

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INTEGRATED TRAINING 
See an area for improvement? Our dashboard has integrated training content that employees can instantly engage with for quick and easy guidance.

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ROSTER PERFORMANCE
Easily see and compare employee performance at a glance to see the overall performance of every member of your team to see where they are excelling and who needs help.

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GRANULAR PERFORMANCE METRICS
We track and measure every part of your calls, and the performance of your employees. With numerous metrics to compare, you know y9ou're getting the whole picture. 

A SEAMLESS CRM SYNC 

Your dealership runs on its CRM - and we understand. That's why CallRevu has partnered with the top CRMs in the industry, from eLead to VinSolutiuons, and beyond. For the first time ever, you'll get full visibility into how your team is utilizing your CRM by seeing the number of calls made, how many customers were invited to your store, the appointment set rate, click-to-call functionality, and more.

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ONE LOGIN MATTERS
Have your salespeople focus on selling cars, not learning systems. Access CallRevu's data from your CRM using one login.

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INSTANT ALERTS FOR MISSING INFO
What good is a CRM without customer data? CallRevu instantly alerts you to opportunities where contact info was not collected on the call.

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MORE INFORMATION TO YOUR CRM
CallRevu gives you insight into 24 separate data points providing a wealth of information on each contact all directly in the CRM.

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TRUE SALES CALLS
Because your time is valuable, CallRevu sends only the calls you want to your CRM, like true sales opportunities where the price or availability of a car is discussed.

Multi-Dash Reports

CallRevu's unique reporting system allows you to drill down into critical phone metrics that affect your dealership's sales and service profits. Offering unmatched granularity, with a multitude of filter options empowering dealers to find the exact data-set they need.

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ACTION DASHBOARD
The Action Dashboard, focusing on 6 data points, is designed to quickly show dealers what areas they need to focus on for the day, week, month, or any custom time frame.

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ALERT ACTIVITY REPORT
The alert report includes the status of your alerts, summaries and recordings of the calls, click-to-call the customer back if it hasn't already been done, and much more information that'll help you close the deal.

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DAILY CALL OPPORTUNITY REPORT
Quickly view all summarized calls, elevations, and alerts from the previous day in one in-depth report.

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VOICEMAIL ACTIVITY REPORT
Could there be a sale waiting in your team's voicemail? Use this report to view a transcript of any voicemail so you can act quickly.

 

WHAT WE DO BETTER THAN ANYONE

CHOOSING A CALL MONITORING PARTNER CAN BE A HARD CHOICE, SO WE WANT TO MAKE IT EASIER FOR YOU.

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Call Connectivity

Dive into your connected and not connected calls, and get a dedicated resolution success team. 

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CallVision DNI

Dynamic Number Platform with full digital and social marketing performance tracking.

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24/7 Monitoring

24/7 automated call volume monitoring with connection and volume decrease alerts.

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Outbound C2C

CRM outbound click-to-call performance with best day and time to call analytics by user.

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Phone Skills Performance

Real-time phone skills performance dashboard with scorecard for phone-handlers.

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Post - Sale Satisfaction

Alerts sent for any customer satisfaction issues that may arise after the sale.

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Data-Led Call Summaries

Summaries delivered with up to 28 customer and vehicle data points integrated into CRM.

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Staffing Optimization

Know when your phones are ringing, so you can staff the right people at the right time.

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""The Phone Health Alerts quickly brought attention to the phone lines experiencing significant drop in volume. The information in the alert showed the percentage of call volume dropped and the exact phone lines needing attention. These alerts opened up an investigation to discover that all of our third-party tracking lines were gone. CallRevu’s Customer Service Department was swift in helping fix the situation by communicating to each vendor on how to get the tracking lines up and running efficiently again. Our store’s phones started ringing again and we could go back to focusing on selling cars."

Erin Wallace
Lithia Auto Stores

 

Give Yourself a High-Five!

Why? Because you're about to seriously level-up your phone skills.