Our transcribers listen to 20 million calls a year and are automotive-trained, so you receive a clear and action-packed transcription of each phone call made to your dealership.
CallRevu’s Communication Intelligence provides direct visibility into all inbound and outbound calls. Our advanced AI and Machine Learning technology harvests rich data points and sentiment from every single call, providing keen insight, real-time alerts, and actionable intelligence to cultivate a powerful customer experience. Communication Intelligence is an indispensable, and frictionless tool for dealers looking to increase critical sales and service revenue.
Get instant alerts sent to you via text and/or email so your dealership doesn't miss a single opportunity. If a call is mishandled, you'll know within 30 minutes on average so you can save deals, improve CSI, and move the needle.
Industry-First Phone Health Alerts measure a dealership's phone lines and call activity to quickly identify changes that negatively impact a customer’s ability to connect with a dealership or successfully conduct business.
Our CallVision DNI (Dynamic Number Insertion) analyzes the results of digital marketing spend. By displaying unique call tracking numbers, CallRevu can make the connection between the source that brought the customer to the dealer’s site and the call outcome. When the call is completed, details are sent to our reporting platform and Google Analytics, giving you a detailed look into which sources lead to real sales calls, and even calls that resulted in an appointment, at an ad source or even Keyword level.
All clients receive free access to our collection of data-driven training courses, webinars, and assessments to help your dealership convert more calls to customers. Including specialized departmental courses for sales, service, parts, and reception, all backed by over 100 million calls worth of data.
Enhancing our full suite of training services, CallRevu also offers the Employee Report Card Dashboard. This allows you to gain visibility into individual employee’s performance against industry benchmarks, with integrated training options for areas of improvement. Making it easy to alleviate the different pain points for different people.
Your dealership runs on its CRM - and we understand. That's why CallRevu has partnered with the top CRMs in the industry, from eLead to VinSolutiuons, and beyond. For the first time ever, you'll get full visibility into how your team is utilizing your CRM by seeing the number of calls made, how many customers were invited to your store, the appointment set rate, click-to-call functionality, and more.
CallRevu's unique reporting system allows you to drill down into critical phone metrics that affect your dealership's sales and service profits. Offering unmatched granularity, with a multitude of filter options empowering dealers to find the exact data-set they need.
Dive into your connected and not connected calls, and get a dedicated resolution success team.
Dynamic Number Platform with full digital and social marketing performance tracking.
24/7 automated call volume monitoring with connection and volume decrease alerts.
CRM outbound click-to-call performance with best day and time to call analytics by user.
Real-time phone skills performance dashboard with scorecard for phone-handlers.
Alerts sent for any customer satisfaction issues that may arise after the sale.
Summaries delivered with up to 28 customer and vehicle data points integrated into CRM.
Know when your phones are ringing, so you can staff the right people at the right time.
""The Phone Health Alerts quickly brought attention to the phone lines experiencing significant drop in volume. The information in the alert showed the percentage of call volume dropped and the exact phone lines needing attention. These alerts opened up an investigation to discover that all of our third-party tracking lines were gone. CallRevu’s Customer Service Department was swift in helping fix the situation by communicating to each vendor on how to get the tracking lines up and running efficiently again. Our store’s phones started ringing again and we could go back to focusing on selling cars."
Lithia Auto Stores