{"id":6138,"date":"2022-09-28T13:43:00","date_gmt":"2022-09-28T13:43:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2022\/09\/28\/preventing-spam\/"},"modified":"2024-06-25T01:20:25","modified_gmt":"2024-06-25T05:20:25","slug":"preventing-spam","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/fr\/2022\/09\/28\/preventing-spam\/","title":{"rendered":"Pr\u00e9vention du spam"},"content":{"rendered":"

Seules 25% de personnes daignent r\u00e9pondre \u00e0 un num\u00e9ro qu\u2019elles ne reconnaissent pas, sans compter les appels qui s\u2019identifient clairement comme du spam. Inutile de pr\u00e9ciser que si vous \u00eates un concessionnaire cherchant \u00e0 joindre un client ou un prospect, vous ne voulez ABSOLUMENT PAS que votre appel soit consid\u00e9r\u00e9 comme du spam.<\/span><\/h2>\n

<\/p>\n

par Anthony Giagnacovo<\/strong><\/div>\n

Comment arr\u00eater les appels de spam entrants et sortants \u00e0 votre concession automobile<\/h1>\n

Votre t\u00e9l\u00e9phone s'allume et vous baissez les yeux pour d\u00e9couvrir un num\u00e9ro inconnu ; l'identifiant d'appel, tant redout\u00e9, signale qu'il s'agit d'un spam. Allez-vous r\u00e9pondre ? Probablement pas. Seules 25% des personnes r\u00e9pondent \u00e0 un num\u00e9ro qu\u2019elles ne reconnaissent pas, sans compter les appels qui s\u2019annoncent clairement comme du spam. Inutile de pr\u00e9ciser que si vous \u00eates un concessionnaire cherchant \u00e0 joindre un client ou un prospect, vous ne voulez ABSOLUMENT PAS que votre appel soit signal\u00e9 comme spam.<\/p>\n

Du c\u00f4t\u00e9 des concessionnaires, ils ont \u00e9galement du mal \u00e0 voir leurs lignes t\u00e9l\u00e9phoniques submerg\u00e9es par les appels de spam entrants et connaissent aussi la frustration de r\u00e9pondre au t\u00e9l\u00e9phone et d'entendre une voix robotique. Mais ne vous inqui\u00e9tez pas, il existe quelques moyens simples de lutter contre les appels de spam.<\/p>\n

Le probl\u00e8me des appels spam sortants<\/h2>\n

Toutes les appels signal\u00e9s comme spam ne tombent pas r\u00e9ellement dans cette cat\u00e9gorie. De nombreux concessionnaires ont appris cette le\u00e7on \u00e0 leurs d\u00e9pens. Les commerciaux essaient de donner suite \u00e0 un message vocal ou de joindre un prospect, pour n'entendre qu'une tonalit\u00e9 de rappel r\u00e9p\u00e9t\u00e9e sans connexion. Du c\u00f4t\u00e9 du destinataire, les gens voient SPAM. Si vous laissez un message vocal, les clients se demanderont probablement pourquoi vous \u00eates signal\u00e9. Avez-vous fait quelque chose qui pourrait ne pas \u00eatre une bonne pratique ? Ce n'est pas quelque chose que vous souhaitez qu'un prospect ou un client se pose comme question \u00e0 propos de votre concession.<\/p>\n

Si votre revendeur est signal\u00e9 comme spam, cela peut avoir des r\u00e9percussions n\u00e9gatives sur votre marque et affecter votre capacit\u00e9 \u00e0 communiquer avec vos clients et prospects, ce qui pourrait entra\u00eener une perte de revenus. Selon Hubspot<\/a>, $1,6 billion est perdu chaque ann\u00e9e en raison d'un service client m\u00e9diocre. Vous ne souhaitez certainement pas faire partie de ceux qui subissent ces pertes de b\u00e9n\u00e9fices.<\/p>\n

Comment r\u00e9soudre les appels sortants ind\u00e9sirables<\/h2>\n

Les transporteurs essaient constamment de \u00e9viter \u00e0 leurs clients d'avoir \u00e0 g\u00e9rer le spam<\/a>. Pour aider \u00e0 lutter contre cela et prot\u00e9ger leurs clients, ils ont commenc\u00e9 \u00e0 marquer certains num\u00e9ros comme spam il y a quelques ann\u00e9es. Cependant, ils offrent aux entreprises un moyen d'authentifier leur identit\u00e9. Les concessionnaires peuvent emp\u00eacher leurs appels d'\u00eatre signal\u00e9s comme spam avec Carrier Registration.<\/p>\n

Lorsque vous vous enregistrez aupr\u00e8s d'un op\u00e9rateur, vous validez que vous \u00eates un appelant l\u00e9gitime et les fournisseurs supprimeront la d\u00e9signation de spam une fois qu'ils auront d\u00e9termin\u00e9 votre identit\u00e9. Cela aide \u00e9galement \u00e0 pr\u00e9venir l'usurpation de num\u00e9ro, une autre fa\u00e7on pour les spammeurs d'essayer de se pr\u00e9senter comme des appelants l\u00e9gitimes.<\/p>\n

Le probl\u00e8me des appels de spam entrants<\/h2>\n

L'autre type de spam auquel les concessionnaires ont affaire est le spam t\u00e9l\u00e9phonique entrant. Cela met le concessionnaire dans la position de la plupart des clients, o\u00f9 ils essaient \u00e9galement d'\u00e9viter d'encombrer leurs lignes avec du spam. Le spam est pass\u00e9 de 43 milliards en 2019 \u00e0 56 milliards en 2020, un chiffre qui continue d'augmenter. Il n'y a certainement pas de p\u00e9nurie d'appels ind\u00e9sirables pour les entreprises ou les particuliers.<\/p>\n

Les appels de spam entrants ne sont pas seulement une perte de temps et d'efforts pour vos repr\u00e9sentants t\u00e9l\u00e9phoniques, mais ils peuvent \u00e9galement vous amener \u00e0 n\u00e9gliger involontairement vos vrais appelants. Si les appels sont mis en attente pour le prochain repr\u00e9sentant, et que trois de ces quatre appels sont des spams, votre client subira des temps d'attente plus longs et \u00e9ventuellement m\u00eame des appels abandonn\u00e9s.<\/p>\n

Comment r\u00e9soudre les appels spam entrants<\/h2>\n

Se d\u00e9barrasser des appels de spam entrants peut \u00eatre un peu d\u00e9licat. Assurez-vous d'utiliser un pont t\u00e9l\u00e9phonique qui n\u00e9cessite une action pour \u00eatre achemin\u00e9 vers un service. Par exemple, Appuyez sur 1 pour le service, appuyez sur 2 pour la salle d'exposition, appuyez sur 3 pour parler \u00e0 un repr\u00e9sentant<\/em>. Puis vous mettez en place une fin d'appel automatique si aucune action n'est effectu\u00e9e. Les vrais appelants seront redirig\u00e9s vers le bon service et les appels ind\u00e9sirables seront filtr\u00e9s automatiquement.<\/p>\n

C'est l\u00e0 qu'un fournisseur de gestion d'appels est essentiel. Plut\u00f4t que de g\u00e9rer ces appels par vous-m\u00eame, un bon fournisseur filtrera ces appels \u00e0 l'aide de technologies et effectuera un suivi pour signaler le spam persistant afin de limiter les probl\u00e8mes futurs. Il effectuera \u00e9galement des v\u00e9rifications r\u00e9guli\u00e8res de la sant\u00e9 du t\u00e9l\u00e9phone pour s'assurer que les appels ne sont pas perdus en raison du blocage de spam et acheminera les appels vers le bon service.<\/p><\/p>","protected":false},"excerpt":{"rendered":"

Seules 25% de personnes daignent r\u00e9pondre \u00e0 un num\u00e9ro qu\u2019elles ne reconnaissent pas, sans compter les appels qui s\u2019identifient clairement comme du spam. Inutile de pr\u00e9ciser que si vous \u00eates un concessionnaire cherchant \u00e0 joindre un client ou un prospect, vous ne voulez ABSOLUMENT PAS que votre appel soit consid\u00e9r\u00e9 comme du spam.<\/p>","protected":false},"author":9,"featured_media":3911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[145],"tags":[],"class_list":["post-6138","post","type-post","status-publish","format-standard","has-post-thumbnail","category-reputation-management"],"yoast_head":"\nPreventing Spam<\/title>\n<meta name=\"description\" content=\"Only 25% of people will even answer a number they don't recognize and that doesn't even count the calls that scream their identity as spam.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.callrevu.com\/fr\/2022\/09\/28\/preventing-spam\/\" 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