{"id":6229,"date":"2020-10-12T21:52:00","date_gmt":"2020-10-12T21:52:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/"},"modified":"2024-06-25T01:13:44","modified_gmt":"2024-06-25T05:13:44","slug":"a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/es\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/","title":{"rendered":"Capacitaci\u00f3n Telef\u00f3nica en Tu Concesionario: Monitor. Capacita. Repite."},"content":{"rendered":"<h2 style=\"font-size: 24px; line-height: 1.25; font-weight: normal;\"><span style=\"color: # 9627d9;\">\u00bfEntrenar o no entrenar? Esa no es la cuesti\u00f3n. Especialmente cuando se trata de sus llamadas telef\u00f3nicas. Sin embargo, en CallRevu, escuchamos con frecuencia a nuestros socios debatir si necesitan capacitaci\u00f3n. Si hay un consejo que debe tomar en cuenta de nuestra parte, es este: ENTRENE. A. SU. GENTE.<\/span><\/h2>\n<p><!--more--><\/p>\n<p style=\"font-size: 15px; font-weight: bold;\">por Cory Wright<\/p>\n<p>\u00bfEntrenar o no entrenar? Esa es la cuesti\u00f3n. <strong>no<\/strong> la pregunta. Especialmente cuando se trata de sus llamadas telef\u00f3nicas. Sin embargo, en CallRevu, frecuentemente escuchamos a nuestros socios pregunt\u00e1ndose si necesitan capacitaci\u00f3n. Si hay un consejo que debe seguir de nuestra parte, es este: ENTRENEN. A. SU. GENTE. Usted no enviar\u00eda a su mariscal de campo sin el entrenamiento adecuado. De manera similar, no deber\u00eda enviar a sus jugadores clave al tel\u00e9fono sin una capacitaci\u00f3n adecuada. Dado que la temporada de f\u00fatbol americano est\u00e1 sobre nosotros, sirve como un recordatorio de lo que separa a los buenos de los grandes. Al igual que en el f\u00fatbol americano, existen innumerables estrategias y m\u00e9todos diferentes que deben practicarse y perfeccionarse cuando se trata de la experiencia telef\u00f3nica de sus clientes. <\/p>\n<p>La pandemia nos ha dejado una lecci\u00f3n dif\u00edcil, destacando la necesidad de aumentar la capacitaci\u00f3n telef\u00f3nica. Cuando el COVID-19 se afianz\u00f3 y se emitieron las \u00f3rdenes de quedarse en casa, los minoristas se vieron obligados a pasar r\u00e1pidamente de las ventas en sala de exposici\u00f3n a las ventas remotas con muy poco tiempo para prepararse. Aquellos que dominaron los conceptos b\u00e1sicos de la experiencia telef\u00f3nica y ten\u00edan un programa de capacitaci\u00f3n implementado fueron mucho m\u00e1s \u00e1giles y capaces de adaptarse para enfrentar nuevos desaf\u00edos. Por el contrario, aquellos que no contaban con un programa de capacitaci\u00f3n preexistente se dieron cuenta de que necesitaban tomar medidas dr\u00e1sticas de reacondicionamiento para poder competir. <\/p>\n<p>Afortunadamente, todav\u00eda hay tiempo para aprender de los tiempos dif\u00edciles recientes y preparar a su personal para lo que parece ser un futuro brillante.<\/p>\n<p>Aqu\u00ed tienes lo que necesitas saber para acelerar el \u00e9xito de tu equipo en las llamadas telef\u00f3nicas:<\/p>\n<ol>\n<li>Apuesta por completo al monitoreo de tel\u00e9fonos: \u00a1Claro que dir\u00edamos eso, es lo que hacemos! Ya sea que uses CallRevu u otra herramienta, el uso ineficaz de tus tel\u00e9fonos es muy dif\u00edcil de corregir a menos que lo midas. La NFL coloca etiquetas RFID de Amazon AWS en las hombreras de los jugadores y en el bal\u00f3n de juego para recopilar informaci\u00f3n cr\u00edtica que luego se procesa mediante aprendizaje autom\u00e1tico. CallRevu utiliza tecnolog\u00edas similares de aprendizaje autom\u00e1tico para generar datos hasta el nivel de cada empleado. Aseg\u00farate de elegir un socio de monitoreo de llamadas que no solo utilice el aprendizaje autom\u00e1tico, sino que tambi\u00e9n te avise de oportunidades, transfiera los datos de los clientes a tu CRM y facilite la capacitaci\u00f3n de tus empleados y la detecci\u00f3n de fallas en los procesos. Si est\u00e1s buscando un socio de capacitaci\u00f3n, elige uno que trabaje bien con tu socio de monitoreo de llamadas. Un concesionario en Naples opt\u00f3 por CallRevu en agosto. \u00a1En un mes, observaron un aumento de 18% en las citas programadas!\n<\/li>\n<li>Acepta la realidad: los datos de tu tel\u00e9fono pueden tener tanto impacto en tu equipo como los datos en la estrategia de tu juego. Puedes cambiar la mayor\u00eda de lo que ocurre en tu tel\u00e9fono si est\u00e1s dispuesto a hacer la pregunta m\u00e1s importante: <em>\u00bfPor qu\u00e9?<\/em> Tus vendedores no est\u00e1n intentando descuidar oportunidades ni tratar mal a los prospectos. Quiz\u00e1s no han sido capacitados. Quiz\u00e1s el proceso que se ha establecido no se ajusta al entorno actual. Quiz\u00e1s no existe un proceso. Sea cual sea el caso, no te lo tomes como algo personal. Lib\u00e9rate de las emociones y conc\u00e9ntrate en c\u00f3mo alcanzar tus objetivos.\n<\/li>\n<li>No asumas que tus gerentes est\u00e1n capacit\u00e1ndose: \u00bfConf\u00edas en que tus gerentes se mantendr\u00e1n al d\u00eda con la capacitaci\u00f3n? \u00bfRealmente lo est\u00e1n haciendo o es solo una ilusi\u00f3n? Por nuestra experiencia, generalmente es lo \u00faltimo. Para que la capacitaci\u00f3n telef\u00f3nica sea efectiva, debe ocurrir al menos una vez por semana con retroalimentaci\u00f3n y coaching regulares en el medio. Si te sientes abrumado pensando en c\u00f3mo lograr esto de verdad, podemos ayudarte. CallRevu ofrece a todos los clientes acceso a capacitaciones gratuitas a trav\u00e9s de webinars, capacitaci\u00f3n en l\u00ednea universitaria, reportes a nivel de empleado, as\u00ed como gu\u00edas de llamadas y r\u00fabricas si est\u00e1s listo para el desaf\u00edo de la capacitaci\u00f3n DIY (hazlo t\u00fa mismo). Ten en cuenta que pocos minoristas est\u00e1n equipados para hacer esto de manera efectiva. Para todos los dem\u00e1s, tenemos socios de capacitaci\u00f3n certificados que ofrecen un enfoque rentable y orientado a resultados para capacitar a tu equipo. Ofrecemos una selecci\u00f3n diversa de socios de capacitaci\u00f3n porque sabemos que nuestros distribuidores tienen un conjunto diverso de necesidades. Si tienes curiosidad sobre qui\u00e9n ser\u00eda el mejor socio para manejar tus necesidades de capacitaci\u00f3n, estaremos encantados de revisar las ofertas de prueba que est\u00e1n disponibles para ti sin costo ni obligaci\u00f3n.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"<p>To train or not to train? That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we frequently hear our partners contemplating whether they need training. If there is one piece of advice you should heed from us, its this\u201a TRAIN. YOUR. PEOPLE.<\/p>","protected":false},"author":9,"featured_media":3907,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[148],"tags":[],"class_list":["post-6229","post","type-post","status-publish","format-standard","has-post-thumbnail","category-training"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Phone Training at Your Dealership: Monitor. Train. Repeat.<\/title>\n<meta name=\"description\" content=\"To train or not to train? That is not the question. 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