{"id":6215,"date":"2020-04-17T14:03:00","date_gmt":"2020-04-17T14:03:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2020\/04\/17\/infect-customers-with-a-smile\/"},"modified":"2024-06-25T01:07:03","modified_gmt":"2024-06-25T05:07:03","slug":"infect-customers-with-a-smile","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/es\/2020\/04\/17\/infect-customers-with-a-smile\/","title":{"rendered":"8 maneras de contagiar a los clientes con una sonrisa"},"content":{"rendered":"

As\u00ed que, con ese pensamiento, hablemos del impacto de ser amables con todos con quienes interactuamos. Busquemos algo a\u00fan m\u00e1s contagioso que el coronavirus; una sonrisa, de las genuinas, y a dos metros de distancia.<\/span><\/h2>\n

<\/p>\n

por Cory Wright<\/p>\n

\n

Cuando te enfrentas a una situaci\u00f3n menos que deseable en la vida, puedes hacer una de dos cosas: <\/p>\n

1. Poner mala cara y quejarse hasta que pase la situaci\u00f3n.<\/p>\n

o<\/p>\n

2. S\u00e1cala el m\u00e1ximo provecho.<\/p>\n

\n

Mi enfoque a esto \u00faltimo ha estado lleno de interesantes primicias. \u00a1Webinars de \"Happy Hour\"! Transmitir en vivo mientras hac\u00eda pollo a la parrilla. \u00bfMargaritas para llevar de Chili's? M\u00fasica en vivo en Facebook e Instagram. Descargar una aplicaci\u00f3n que me ayud\u00f3 a localizar la estaci\u00f3n espacial y m\u00faltiples sat\u00e9lites visibles en el cielo como un profesional. Sobrevivir a una reuni\u00f3n completa por videoconferencia sin tocarme la cara. Lo m\u00e1s importante, ayudar a nuestros clientes a distancia.<\/p>\n

Ahora, antes de sonar demasiado insensible, acordemos todos que el coronavirus es una *ins\u00e9rtale tu groser\u00eda favorita aqu\u00ed.* Si pudiera darle una patada voladora en la cara a algo, ser\u00eda al coronavirus. Es dif\u00edcil perder a alguien, es a\u00fan m\u00e1s dif\u00edcil cuando te niegan ese \u00faltimo abrazo. Muchos que pierden a un ser querido nunca tienen la oportunidad de estar con ellos en sus \u00faltimos momentos. Se ven obligados a vivir su duelo mientras intentan no infectarse, luchan contra dificultades financieras y lo hacen sin la interacci\u00f3n humana y los sistemas de apoyo habituales.<\/p>\n

Todos debemos ser vigilantes al mantener la distancia social para proteger a nuestros amigos que trabajan en la primera l\u00ednea y a aquellos a quienes queremos. No solo a los que salvan vidas, sino a los que mantienen los anaqueles abastecidos, atienden nuestras necesidades de transporte, entregan nuestros paquetes y mantienen este pa\u00eds en funcionamiento. Todos ayudan a mantener este pa\u00eds en funcionamiento. Todos nos necesitamos mutuamente durante este tiempo sin precedentes. <\/p>\n

As\u00ed que, con ese pensamiento, hablemos del impacto de ser amables con todos con quienes interactuamos. Busquemos algo a\u00fan m\u00e1s contagioso que el coronavirus; una sonrisa, de las genuinas, y a dos metros de distancia.<\/p>\n

Aqu\u00ed tienes 8 formas de deleitar a tus clientes con una sonrisa:<\/span><\/h3>\n
    \n
  1. Estar preparado<\/strong> Si no te presentas para ser lo m\u00e1s \u00fatil posible, eres solo una rueda m\u00e1s en el engranaje del dolor y la frustraci\u00f3n de tus clientes.\n<\/li>\n
  2. S\u00e9 sensible<\/strong> No seas demasiado entusiasta. S\u00e9 real. Las cosas est\u00e1n dif\u00edciles para casi todos. Enf\u00f3cate en ayudar en lugar de exagerar.\n<\/li>\n
  3. S\u00e9 t\u00fa mismo<\/strong> Deja que tu talento y tu singularidad brillen. Alivia el dolor que sienten algunos al estar en casa por per\u00edodos mucho m\u00e1s largos que nunca.\n<\/li>\n
  4. S\u00e9 el o\u00eddo:<\/strong> Intenta seguir la regla del 80-20. Escucha el 80 % del tiempo y habla el 20 % del tiempo, o algo por el estilo. Demuestra que te interesan sus necesidades pidi\u00e9ndoles que te aclaren cualquier cosa que no tengas clara.\n<\/li>\n
  5. S\u00e9 sincero<\/strong> Divulgar completamente los cambios en tu proceso para proteger a los clientes. Ensaya esto.\n<\/li>\n
  6. S\u00e9 un maestro:<\/strong> No todo el mundo sabe c\u00f3mo hacer una videollamada o, en algunos casos, incluso enviar un mensaje de texto. Ahora es un buen momento para ser creativo y ayudarles a hacer algo nuevo. \u00a1Haz que sea divertido!\n<\/li>\n
  7. S\u00e9 paciente<\/strong> Mientras muchos est\u00e1n aprendiendo una nueva forma de vida, respira hondo. Es f\u00e1cil frustrarse, pero no vale la pena. El estr\u00e9s reduce el sistema inmunol\u00f3gico de tu cuerpo. Si no puedes practicar la paciencia, podr\u00edas convertirte en una.\n<\/li>\n
  8. S\u00e9 espec\u00edfico:<\/strong> Los detalles importan. Si tienes una soluci\u00f3n al problema de tus clientes, t\u00f3mate el tiempo para explicarla completamente. Si un cliente necesita visitar tu establecimiento, dale un recorrido paso a paso de lo que suceder\u00e1, qu\u00e9 necesita traer y ofr\u00e9cele enviarle un resumen por correo electr\u00f3nico. Establece una hora espec\u00edfica si necesitas reunirte con el cliente y proporci\u00f3nale una estimaci\u00f3n de cu\u00e1nto tiempo tomar\u00e1 el proceso.<\/li>\n<\/ol>\n

    Nos debemos mutuamente no solo practicar estos principios, sino dominarlos en nuestras interacciones cotidianas. Aquellos que lo hagan mejor, tendr\u00e1n una ventaja estrat\u00e9gica inherente.<\/p>\n

    Quiero dedicar este blog a todos los que perdieron a un ser querido a causa del coronavirus. Si puedes dar, por favor considera hacer una Donaci\u00f3n a la Fundaci\u00f3n CDC.<\/a><\/p>","protected":false},"excerpt":{"rendered":"

    As\u00ed que, con ese pensamiento, hablemos del impacto de ser amables con todos con quienes interactuamos. Busquemos algo a\u00fan m\u00e1s contagioso que el coronavirus; una sonrisa, de las genuinas, y a dos metros de distancia.<\/p>","protected":false},"author":9,"featured_media":3682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[64,148],"tags":[],"class_list":["post-6215","post","type-post","status-publish","format-standard","has-post-thumbnail","category-customer-experience","category-training"],"yoast_head":"\n8 Ways to Infect Customers with a Smile<\/title>\n<meta name=\"description\" content=\"Cory Wright discusses the 8 ways to infect a customer with a smile during the COVID-19 outbreak.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.callrevu.com\/es\/2020\/04\/17\/infect-customers-with-a-smile\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta 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