{"id":6138,"date":"2022-09-28T13:43:00","date_gmt":"2022-09-28T13:43:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2022\/09\/28\/preventing-spam\/"},"modified":"2024-06-25T01:20:25","modified_gmt":"2024-06-25T05:20:25","slug":"preventing-spam","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/es\/2022\/09\/28\/preventing-spam\/","title":{"rendered":"Prevenci\u00f3n del spam"},"content":{"rendered":"

Solo 25% de personas contestan un n\u00famero que no reconocen, y eso sin contar las llamadas que claramente se identifican como spam. No hace falta decir que, si eres un concesionario que intenta comunicarse con un cliente o un cliente potencial, NO quieres que te marquen como llamada de spam.<\/span><\/h2>\n

<\/p>\n

por Anthony Giagnacovo<\/strong><\/div>\n

C\u00f3mo detener las llamadas de spam entrantes y salientes en tu concesionario<\/h1>\n

Tu celular se ilumina y miras hacia abajo para ver un n\u00famero desconocido; adem\u00e1s, un temido indicador de identificador de llamadas marca a la persona que llama como SPAM. \u00bfContestas? Probablemente no. Solo el 25% de las personas contestar\u00eda un n\u00famero que no reconocen, y eso sin contar las llamadas que gritan a todo pulm\u00f3n que son spam. No hace falta decir que, si eres un vendedor que intenta comunicarse con un cliente o un prospecto, NO quieres que te marquen como llamada de spam.<\/p>\n

En el extremo receptor, los concesionarios tambi\u00e9n luchan porque sus l\u00edneas telef\u00f3nicas se congestionan con llamadas de spam entrantes y tambi\u00e9n conocen la lucha de contestar el tel\u00e9fono y escuchar una voz robotizada. Pero no se preocupe, hay algunas maneras f\u00e1ciles de combatir las llamadas de spam.<\/p>\n

El problema de las llamadas no deseadas salientes<\/h2>\n

No todas las llamadas marcadas como spam realmente entran en esa categor\u00eda. Muchos concesionarios han aprendido esa lecci\u00f3n de la manera dif\u00edcil. Los representantes intentan dar seguimiento a un buz\u00f3n de voz o contactar a un cliente potencial, solo para escuchar un tono de llamada repetido sin conexi\u00f3n. Por otro lado, los destinatarios ven \"SPAM\". Si dejas un buz\u00f3n de voz, es probable que los clientes se pregunten por qu\u00e9 te est\u00e1n marcando. \u00bfHas hecho algo que podr\u00eda no ser una buena pr\u00e1ctica? Eso no es algo que quieras que un prospecto o cliente se pregunte sobre tu concesionario.<\/p>\n

Si tu distribuidor es marcado como spam, eso puede tener repercusiones negativas para tu marca y tambi\u00e9n afecta tu capacidad de conectar con clientes y prospectos, lo que podr\u00eda generar una p\u00e9rdida de ingresos. Seg\u00fan HubSpot<\/a>, Cada a\u00f1o se pierden $1.6 billones debido a un servicio al cliente deficiente. Seguro que no quieres ser quien sufra esas p\u00e9rdidas de ganancias.<\/p>\n

C\u00f3mo solucionar las llamadas de spam salientes<\/h2>\n

Las aerol\u00edneas intentan constantemente evitar que sus clientes tengan que lidiar con spam<\/a>. Para ayudar a combatir eso y proteger a sus clientes, comenzaron a marcar ciertos n\u00fameros como spam hace unos a\u00f1os. Sin embargo, ofrecen a las empresas una forma de autenticar su identidad. Los distribuidores pueden evitar que sus llamadas sean marcadas como spam con el Registro de Operadores.<\/p>\n

Cuando te registras con un operador, validas que eres un llamante leg\u00edtimo y los proveedores eliminar\u00e1n la designaci\u00f3n de spam una vez que hayan determinado tu identidad. Esto tambi\u00e9n ayuda a prevenir la suplantaci\u00f3n de identidad, otra forma en que los spammers intentan hacerse pasar por llamantes leg\u00edtimos.<\/p>\n

El Problema de las Llamadas Spam Entrantes<\/h2>\n

El otro tipo de spam al que los concesionarios se enfrentan son las llamadas de spam entrantes. Esto pone al concesionario en la misma posici\u00f3n que la mayor\u00eda de los clientes, donde tambi\u00e9n intentan evitar saturar sus l\u00edneas con spam. El spam aument\u00f3 de 43 mil millones en 2019 a 56 mil millones en 2020, una cifra que sigue en aumento. Ciertamente, no hay escasez de llamadas de spam dirigidas a empresas o particulares.<\/p>\n

Las llamadas de spam entrantes no solo son una p\u00e9rdida de tiempo y esfuerzo para sus representantes telef\u00f3nicos, sino que tambi\u00e9n pueden hacer que descuide involuntariamente a sus verdaderos interlocutores. Si las llamadas esperan en cola para el pr\u00f3ximo representante telef\u00f3nico y tres de esas cuatro llamadas son spam, su cliente experimentar\u00e1 tiempos de espera m\u00e1s largos y posiblemente incluso llamadas perdidas.<\/p>\n

C\u00f3mo solucionar las llamadas no deseadas entrantes<\/h2>\n

Eliminar las llamadas de spam entrantes puede ser un poco complicado. Aseg\u00farate de usar un puente telef\u00f3nico que requiera una acci\u00f3n para ser dirigido a un departamento. Por ejemplo, Presiona 1 para servicio, presiona 2 para sala de exposici\u00f3n, presiona 3 para hablar con un representante<\/em>. Luego implementas una detenci\u00f3n autom\u00e1tica de llamadas si no se toma ninguna acci\u00f3n. Las llamadas reales se dirigir\u00e1n al lugar correcto y las llamadas de spam se filtrar\u00e1n autom\u00e1ticamente.<\/p>\n

Aqu\u00ed es donde un proveedor de gesti\u00f3n de llamadas es esencial. En lugar de gestionar estas llamadas por tu cuenta, un buen proveedor filtrar\u00e1 estas llamadas utilizando tecnolog\u00eda y har\u00e1 un seguimiento para reportar spam persistente y as\u00ed limitar problemas futuros. Tambi\u00e9n realizar\u00e1n revisiones peri\u00f3dicas del estado del tel\u00e9fono para asegurarse de que las llamadas no se pierdan debido al bloqueo de spam y dirigir\u00e1n las llamadas al departamento correcto.<\/p><\/p>","protected":false},"excerpt":{"rendered":"

Solo 25% de personas contestan un n\u00famero que no reconocen, y eso sin contar las llamadas que claramente se identifican como spam. No hace falta decir que, si eres un concesionario que intenta comunicarse con un cliente o un cliente potencial, NO quieres que te marquen como llamada de spam.<\/p>","protected":false},"author":9,"featured_media":3911,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[145],"tags":[],"class_list":["post-6138","post","type-post","status-publish","format-standard","has-post-thumbnail","category-reputation-management"],"yoast_head":"\nPreventing Spam<\/title>\n<meta name=\"description\" content=\"Only 25% of people will even answer a number they don't recognize and that doesn't even count the calls that scream their identity as spam.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.callrevu.com\/es\/2022\/09\/28\/preventing-spam\/\" \/>\n<meta property=\"og:locale\" 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