{"id":6229,"date":"2020-10-12T21:52:00","date_gmt":"2020-10-12T21:52:00","guid":{"rendered":"https:\/\/www.callrevu.com\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/"},"modified":"2024-06-25T01:13:44","modified_gmt":"2024-06-25T05:13:44","slug":"a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat","status":"publish","type":"post","link":"https:\/\/www.callrevu.com\/da\/2020\/10\/12\/a-realistic-approach-to-phone-training-at-your-dealership-monitor-train-repeat\/","title":{"rendered":"Telefontr\u00e6ning hos din forhandler: Overv\u00e5g. Tr\u00e6n. Gentag."},"content":{"rendered":"

At tr\u00e6ne eller ej at tr\u00e6ne? Det er ikke sp\u00f8rgsm\u00e5let. Is\u00e6r n\u00e5r det kommer til dine telefonopkald. Hos CallRevu h\u00f8rer vi dog j\u00e6vnligt vores partnere overveje, om de har brug for tr\u00e6ning. Hvis der er \u00e9t r\u00e5d, du skal f\u00f8lge fra os, s\u00e5 er det dette: TR\u00c6N. DINE. MEDARBEJDERE.<\/span><\/h2>\n

<\/p>\n

af Cory Wright<\/p>\n

At tr\u00e6ne eller ikke at tr\u00e6ne? Det er ikke<\/strong> sp\u00f8rgsm\u00e5let. Is\u00e6r n\u00e5r det kommer til dine telefonopkald. Hos CallRevu h\u00f8rer vi dog ofte vores partnere overveje, om de har brug for tr\u00e6ning. Hvis der er et enkelt r\u00e5d, du skal f\u00f8lge fra os, er det dette: TR\u00c6N. DINE. MEDARBEJDERE. Du ville ikke sende din quarterback ud uden ordentlig coaching. Ligeledes b\u00f8r du ikke sende dine n\u00f8glespillere til telefonen uden tilstr\u00e6kkelig tr\u00e6ning. Da fodbolds\u00e6sonen er over os, tjener den som en p\u00e5mindelse om, hvad der adskiller det gode fra det store. Ligesom i fodbold er der s\u00e5 mange forskellige strategier og metoder, der skal \u00f8ves og forfines, n\u00e5r det kommer til dine kunders telefonoplevelse. <\/p>\n

Pandemien har l\u00e6rt os en h\u00e5rd lektie, der understreger behovet for \u00f8get telefontr\u00e6ning. Da COVID-19 satte ind, og der blev udstedt hjemmelove, blev detailhandlere tvunget til hurtigt at skifte fra butikssalg til fjernsalg med meget lidt tid til forberedelse. Dem, der mestrede det grundl\u00e6ggende i telefonoplevelsen og havde et tr\u00e6ningsprogram p\u00e5 plads, var langt mere smidige og i stand til at tilpasse sig nye udfordringer. Omvendt inds\u00e5 dem, der ikke havde et eksisterende tr\u00e6ningsprogram, at de m\u00e5tte foretage drastiske reformtiltag for overhovedet at kunne konkurrere. <\/p>\n

Heldigvis er der stadig tid til at l\u00e6re af den seneste sv\u00e6re tid og g\u00f8re jeres medarbejdere klar til, hvad der tegner til at blive en lys fremtid.<\/p>\n

Her er, hvad du skal vide for at s\u00e6tte turbo p\u00e5 dit teams succes p\u00e5 telefonsamtaler:<\/p>\n

    \n
  1. Sats fuldt ud p\u00e5 telefonoverv\u00e5gning: Det siger vi selvf\u00f8lgelig \u2013 det er jo det, vi lever af! Uanset om du bruger CallRevu eller noget andet, er det meget sv\u00e6rt at rette op p\u00e5 ineffektiv brug af dine telefoner, medmindre du m\u00e5ler det. NFL placerer Amazon AWS RFID-tags i spillernes skulderpuder og kampbolden for at indsamle vigtige oplysninger, som derefter behandles via maskinl\u00e6ring. CallRevu bruger lignende maskinl\u00e6ringsteknologier til at generere data helt ned p\u00e5 medarbejderniveau. S\u00f8rg for at v\u00e6lge en partner til opkaldsoverv\u00e5gning, der ikke kun bruger maskinl\u00e6ring, men ogs\u00e5 g\u00f8r dig opm\u00e6rksom p\u00e5 muligheder, overf\u00f8rer kundedata til dit CRM-system og g\u00f8r det nemmere at uddanne dine medarbejdere og afd\u00e6kke brud p\u00e5 processerne. Hvis du leder efter en uddannelsespartner, skal du finde en, der samarbejder godt med din partner inden for opkaldsoverv\u00e5gning. En forhandler i Naples valgte CallRevu i august. P\u00e5 \u00e9n m\u00e5ned oplevede de en stigning p\u00e5 18% i antallet af aftalte m\u00f8der!\n<\/li>\n
  2. Omfavn virkeligheden: Dine telefondata kan have lige s\u00e5 stor indvirkning p\u00e5 dit team som data kan have p\u00e5 din spilstrategi. Du kan \u00e6ndre det meste af det, der sker p\u00e5 dine telefoner, hvis du er villig til at stille det alt\u00e6ggende sp\u00f8rgsm\u00e5l: Hvorfor?<\/em> Dine s\u00e6lgere fors\u00f8ger ikke at fors\u00f8mme muligheder eller behandle potentielle kunder d\u00e5rligt. M\u00e5ske er de ikke blevet tr\u00e6net. M\u00e5ske passer den proces, der er lagt ud, ikke til det nuv\u00e6rende milj\u00f8. M\u00e5ske er der ingen proces. Uanset hvad, s\u00e5 tag det ikke personligt. Slip f\u00f8lelserne og fokuser p\u00e5, hvordan du n\u00e5r dine m\u00e5l.\n<\/li>\n
  3. Antag ikke, at dine ledere tr\u00e6ner: Stoler du p\u00e5, at dine ledere holder sig ajour med tr\u00e6ning? G\u00f8r de det rent faktisk, eller er det bare en illusion? Fra vores erfaring er det typisk sidstn\u00e6vnte. For at telefons tr\u00e6ning skal v\u00e6re effektiv, skal den finde sted mindst en gang om ugen med regelm\u00e6ssig feedback og coaching imellem. Hvis du f\u00f8ler dig overv\u00e6ldet ved tanken om, hvordan du virkelig opn\u00e5r dette, kan vi hj\u00e6lpe. CallRevu tilbyder alle kunder adgang til gratis webinar tr\u00e6ning, e-tr\u00e6ning p\u00e5 universitetsniveau, rapportering p\u00e5 medarbejderniveau samt opkaldsvejledninger og rubrikker, hvis du er klar til udfordringen med selv-tr\u00e6ning. Husk, at f\u00e5 forhandlere er udstyret til at g\u00f8re dette effektivt. For alle andre har vi certificerede tr\u00e6ningspartnere, der tilbyder en omkostningseffektiv og resultatdrevet tilgang til at tr\u00e6ne dit team. Vi tilbyder et mangfoldigt udvalg af tr\u00e6ningspartnere, fordi vi ved, at vores forhandlere har en mangfoldig r\u00e6kke behov. Hvis du er nysgerrig efter, hvem der ville v\u00e6re den bedste partner til at h\u00e5ndtere dine tr\u00e6ningsbehov, gennemg\u00e5r vi gerne de pr\u00f8vetilbud, der er tilg\u00e6ngelige for dig uden omkostninger eller forpligtelser.<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

    To train or not to train? That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we frequently hear our partners contemplating whether they need training. If there is one piece of advice you should heed from us, its this\u201a TRAIN. YOUR. PEOPLE.<\/p>","protected":false},"author":9,"featured_media":3907,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[148],"tags":[],"class_list":["post-6229","post","type-post","status-publish","format-standard","has-post-thumbnail","category-training"],"yoast_head":"\nPhone Training at Your Dealership: Monitor. Train. Repeat.<\/title>\n<meta name=\"description\" content=\"To train or not to train? That is not the question. 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