The Dos and Don'ts of Transferring to Cell Phones

October 26, 2016

Getting Recruited by Your Customers

When a student athlete is being recruited for college, one of the main guidelines that high school coaches and parents help their athletes/children with is to ensure that they are always seen in a positive light. Making an appropriate email address, properly identifying yourself as a respectable young adult on social media, and ensuring your cell phone handling tactics are up to par. I don’t think a college coach will be recruiting or the athlete with the unedited ringback tone of Snoop Dogg’s new single.

Read More

4 Superb Reasons to Celebrate National Receptionists’ Day

May 11, 2016

Monday’s blog discussed ways you can set your receptionists up for success, but we want to take time to give thanks to our receptionists today on National Receptionists’ Day for the many contributions that they make to your dealerships.

 These are just a few of the reasons receptionists rock:

Read More

National Receptionists' Day: Thank the Face of Your Customer Experience

May 9, 2016

At CallRevu, we champion the importance of your phones, so it should not come as a shock that we also understand the importance of the people who answer those phones. This Wednesday, May 11th, is National Receptionists' Day. A day that should be used recognize the contribution your receptionists make to your entire business everyday. Take time to celebrate the people who do everything from mastering phone skills, to preventing phone traffic jams to turning a grumpy caller’s frown upside down.

Read More

7 Phone Skills That Will Get More Customers in Your Showroom

April 13, 2016

Don’t get ruled out before your customers hit the showroom. While shopping for a car, internet users visit an average of 10 automotive websites according to a DMEautomotive study. The study also states that half of customers visit just one dealership before buying. We know from our call tracking data that customers are calling an average of 7 dealerships before deciding who they want to visit. The stakes for getting chosen are extremely high.

Read More

Actionable Advice to Make Auto Dealers Superheroes on the Phones

April 6, 2016

If you tuned in to our March Madness Matchup blog on Monday, you saw that we pulled our phone call performance data for the matchup states and learned that Pennsylvania sets more sales appointments on their connected calls, and North Carolina sets more service appointments on their connected calls. We all know that service drives sales, so CallRevu’s pick was North Carolina.

Read More

The 3 Step Approach to a Better Customer Experience on the Phones

March 23, 2016

We’ve done our job in pointing out why people call sales and service departments and where the fail points are in calls, but what kind of “fix the phones” blog would we be if we didn’t actually fix the problems we are saying might be happening in your dealership? Let’s start to close that gap. Roll up your sleeves, it’s time to get your hands dirty.

Read More

Tips for Better Call Transfers to Improve Appointment Setting

March 22, 2016

In a benchmarking study of 2 million calls in all departments, 28% (534,735 calls) never got through to the intended agent. In sales department only, 32% (228,994 calls) did not reach the intended agent and 23% (221,566 calls) in fixed operations departments.

Read More

Unlocking Your Service Department's Potential to Drive More Revenue

March 21, 2016

Big Problems for Auto Sales

American’s hate buying cars.

Autotrader's Car Buyer of the Future study, which was released last year, indicated that only 17 out of 4002 people prefer the current car buying process. The rest want significant changes, particularly in the test drive, deal structuring, financing paperwork, and service phases.

Read More

Perfect Your Team's Phone Skills to Increase Auto Sales

March 1, 2016

It can take many years to master being the best of the best. It took a few box offices blunders and six prior nominations for Leonardo DiCaprio to finally win Best Actor. Long before he tangled with a bear, DiCaprio was seen in movies that were far beyond just a ‘near miss’ for an Oscar. Just one year after his smashing success in Titanic, the budding superstar did The Man in the Iron Mask, a remake of a Three Musketeers “adventure” that offered bad french accents and little to no adventure.

Read More

Super Bowl 50 Commercials: How Phone Processes Can Affect Ad ROI

February 9, 2016

If you are a football fan like I am, you can’t help but get excited about the Super Bowl. Even if your team isn’t playing in it. But if you’re like most Americans, you also anticipate some of the best commercials of the year. 

According to USA Today, companies will pay up to $5 Million dollars for just 30 seconds of air time. That only accounts for the ad space. When you factor in how much it costs to contract stars like Steve Harvey or Helen Mirren, those costs can double!

Read More