CALLREVU BLOG

Celebrate Customer Experience Day 2018!

October 2, 2018

Customer Experience Day Is Here

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers and their success for the long haul. Still, today, we take the time to recognize Customer Experience Day and celebrate by shouting out some of our favorite best practices for providing a terrific phone experience for your callers.

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 Fixing Dealerships' Phones with Better Call Data

February 8, 2017

CallRevu has been helping auto dealers improve their phones skills and processes since 2008. In that time, we have processed millions of calls and learned a great deal about the caller's journey from that call data. We want to share this knowledge by giving dealers the details they need to fix the phones.

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The Dos and Don'ts of Transferring to Cell Phones

October 26, 2016

Getting Recruited by Your Customers

When a student athlete is being recruited for college, one of the main guidelines that high school coaches and parents help their athletes/children with is to ensure that they are always seen in a positive light. Making an appropriate email address, properly identifying yourself as a respectable young adult on social media, and ensuring your cell phone handling tactics are up to par. I don’t think a college coach will be recruiting kissyface23@email.com or the athlete with the unedited ringback tone of Snoop Dogg’s new single.

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Chip's Tip—It's More Than Just the Sales Call: "You Promised!"

July 27, 2015

Dozens of calls to your dealership each day end in a promise made to the customer. At that moment, the test begins — will you pass it?

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Chip’s Tip of the Day: It’s More Than Just the Sales Call!

July 16, 2015

Post-Sale / Pre-Survey Trauma Calls

Stop it! Stop thinking that only the connected sales call has the power to drive your dealership’s profits. Of course it’s the first thing you focus on when you think about your phone process, and it should be. That call drives the likelihood of a sale to the customer that far down the funnel.

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Your Telephone Process Turns a Dollar into 30 Cents

July 2, 2015

You spend, on average, $350 per vehicle sold on advertising. Nearly every one of those dollars is designed to make the phone ring. The rubber meets the road when that call enters your dealership...but you know that.

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Fix Your Phones: Get The Right Alert. At The Right Time. In Real-Time.

May 7, 2015

Every call that comes into your dealership counts, and America’s best dealers count on CallRevu.  Making the most of every opportunity is critical, which is why CallRevu listens to each call from beginning to end and alerts our dealers to missed opportunities in less than 24 minutes – Because the value of moving units, saving deals, and delighting customers is in the “now."

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Is Your Service Lane Stuck in the 80’s? Give it a Makeover and Sell More!

April 6, 2015

Stark waiting areas with cheap chairs, stale coffee and old magazines are a thing of service past. Present day fixed operations departments boast WIFI, modern furniture, workstations, espresso bars, and big screen TVs - all aimed at enhancing the service experience at their dealership. 

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Data Collected From 2 Million Dealership Calls Highlights 371,000 Missed Opportunities

January 21, 2015

“Customers are ninjas.” They stealthily evaluate everything about your dealership through myriad touch points.

Jay Baer, author of Youtility, says 60% of the decision is made before the prospect identifies himself. Sixty percent of the decision is made BEFORE a call, or an e-mail, or an entry into your lead tracking database.”

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Fix the Phones in 6 Simple Steps

January 13, 2015

Never before has there been so many choices, so many options to gather information.  Google’s latest auto shopper study reports that 95% of vehicle shoppers use digital channels to research and there are 24 touch points an automotive shopper touches before they make a purchase.

Callers are more interested in you than ever before. Can you afford to NOT have a high-level of consistent phone engagement to influence prospective buyers?

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