Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers...

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call...

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to...

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call...