Making Connections

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...

What are you doing to provide world class customer service? Customers are sophisticated, technologically armed, low on patience,...

Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP. What comes to mind when...

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask how...

You may not give the first 10 seconds of your phone call very much thought! You barely have the chance to introduce yourself, so...

You may not give the first 10 seconds of your phone call very much thought! You barely have the chance to introduce yourself, so...

Does Google Say You’re Closed? This Dealer Best Practice Takes 5 Minutes and Can Increase Customer Engagement by 5% If a...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...