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Making Connections

The CallRevu Blog

Featured Posts

Speed, Transparency, and Control: The Secrets to Enhancing the Customer Journey

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought...

Understanding ROI: Your Outbound Calls

BDC reps, calling Internet leads should be able to connect to leads 60% of the time. This may not occur on the first attempt,...

Understanding ROI: Your Inbound Calls

The goal for inbound calls is simple: Help your customer find you, get to know you, trust you, and ultimately spend money with...

CallRevu Innovation - From Humble Beginnings to a Proud Future

CallRevu is proud of its heritage. We continue to focus on helping the automotive industry optimize marketing spend and...

Don't Wait for a Crisis to Innovate

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not...

Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

CallRevu Offers Opportunity to Boost New-Car Sales In A Remote Market

As a dealer, you have an opportunity to take advantage of the expanded interest in the new-car market. But, how can you go...

5 Must-Haves for Selling Cars in a Pandemic

 The savviest dealers in our customer base saw consistent costs-per-conversion rates at or below the $30 level per conversion...

Remote Sales: 3 Areas of Focus in Future-Proofing the Phone Experience

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

Tips on Keeping Cars Clean During COVID-19

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a...

8 Ways to Infect Customers with a Smile

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even...

Making the Most of Every Opportunity

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to...

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or...

7 Tips to Turn Sales Calls into Customer Appointments

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

Are Your Phone Lines Hacker-Proof?

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes...

2 Strategies to Bump Up Service Business

Parts and service is your bread and butter to pull you through slow times. But how do you get more people into your shop, so...

7 KPIs to Connect with Every Caller

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

3 Things Customers Want From a Car Dealership and 3 They Don't

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....

5 Phone Sales Tips your Team Needs Now

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

What Call Data Can Show You About Your Sales Team's Phone Skills

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate...

5 Things that Lead to More Car Sales and a Better Customer Experience

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

What Call Data Tells us About Best Practices in Automotive Dealerships

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

3 Ways to Improve Customer Experience By Giving What They Want

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes!...

Celebrate Customer Experience Day 2018!

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

Infographic: 10 Ways to Run a Successful BDC

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

5 Steps to Creating a VIP Customer Experience at Your Dealership

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s...

5 Ways to Empower the Receptionist to Improve Employee Engagement

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask...

10 Best Practices to Nail the First 10 Seconds of Every Call

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not...

3 Ways to Improve Customer Experience in Your Dealership

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and...

10 Best Practices to Nail the First 10 Seconds of Every Call!

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call...

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve...

The Super Bowl of Phone Best Practices

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call...

How to ‘Rev’ Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

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