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Making Connections

The CallRevu Blog

Featured Posts

AutoSuccess Feature: If You Would Just Answer Your Phone

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss...

Speed, Transparency, and Control: The Secrets to Enhancing the Customer Journey

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought...

Accelerating Change in the Automotive Industry

Dealers that are actively listening and using innovative communication intelligence technology are hearing that auto buyers...

Don't Wait for a Crisis to Innovate

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not...

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

Analyzing the Highs and Lows of Call Data During COVID-19

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep...

Focus is the Way Forward

With this in mind, CallRevu has embraced a simple approach - FOCUS, on the automotive industry to move us forward. We invite...

Listen, Learn, Lead

We constantly listen with our advanced technology to customer interactions so we can learn what the key predictors are of...

3 Ways to Improve Caller's Experience During COVID-19

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...

CallRevu and Marcom Announce Partnership for Automotive Dealers

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...

CallRevu and Phone Ninjas Announce Partnership

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value...

CallRevu and DriveCentric CRM Announce Seamless Integration

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...

How CallRevu Pairs AI with Human Agents to Help you Sell More Cars

Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where...

CallRevu Research Shows Customers Find Value in Products and Support

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

4 Ways to Humanize the Customer Experience on the Phones

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or...

7 Tips to Turn Sales Calls into Customer Appointments

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

7 Steps to Take Before Every Sales Call

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a...

How Call Tracking Could Save Your Dealership in Economic Downturn

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...

3 Things Customers Want From a Car Dealership and 3 They Don't

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....

5 Phone Sales Tips your Team Needs Now

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

How to Sell More Cars with Better Customer Service Phone Skills

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

5 Things that Lead to More Car Sales and a Better Customer Experience

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

The Difference Between Call Monitoring and Caller's Journey

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is 

3 Ways to Improve Customer Experience By Giving What They Want

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes!...

CX Candy Land: Happy Halloween!

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

Customer Experience: 80s Throw Back...Today’s Comeback

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...

Celebrate Customer Experience Day 2018!

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

5 Steps to Creating a VIP Customer Experience at Your Dealership

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s...

3 Tips to Improve the Female Car Buyers' Customer Experience

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...

3 Ways to Improve Customer Experience in Your Dealership

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and...

10 Best Practices to Nail the First 10 Seconds of Every Call!

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call...

How to ‘Rev’ Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Why the Customer Experience Matters in Your Dealership

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...

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