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The CallRevu Blog
Customer Experience
(40)
CallRevu
(35)
Customers' Phone Experience
(26)
Customer's Experience
(22)
Call Data
(19)
Setting Appointments
(18)
remote selling
(17)
Automotive Sales Calls
(16)
Call Monitoring
(14)
Phone Leads
(14)
Phone Skills
(14)
Phones
(14)
Automotive Sales Training
(13)
Car Sales
(13)
Dealer Best Practices
(13)
Phone Excellence
(13)
Phone Health
(13)
dealerships
(12)
AI
(11)
Customer Loyalty
(10)
Featured Posts
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A Perfect Pair, Integrating CallRevu With Your CRM
A Perfect Pair, Integrating CallRevu With Your CRM You are in the business of customer service and we are here to help you...
by
Tasha Willingham
in
Caller's Journey
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Your Customers Are Not Calling To Purchase A Vehicle Or Set A Service Appointment, They Are Calling To Rule You Out!
By Chip King, CallRevu Founder
by
Chip King
in
Caller's Journey
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Accelerating Change in the Automotive Industry
Active ‘Listening’ is the Answer to Earning and Retaining Customers by Anthony Giagnacovo, CallRevu CEO
by
Anthony Giagnacovo
in
Car Sales
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CallRevu Innovation - From Humble Beginnings to a Proud Future
CallRevu Innovation -- From Humble Beginnings to a Proud Future by Anthony Giagnacovo, CallRevu CEO
by
Anthony Giagnacovo
in
Car Sales
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Don't Wait for a Crisis to Innovate
Don’t Wait for a Crisis to Innovate by Anthony Giagnacovo, CallRevu CEO
by
Anthony Giagnacovo
in
Car Sales
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Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist
Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist Great customer service is the cornerstone of...
by
Tasha Willingham
in
Car Sales
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7 Traits of a Great Phone Training Program
7 Traits of a Great Phone Training Program Are you ready to talk training, training and more training? If you’ve ever engaged...
by
Tasha Willingham
in
Car Sales
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How Training Benefits Your Employees
How Training Benefits Your Employees
by
Tasha Willingham
in
Car Sales
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Why You Need a Training Partner: Better Customer Service Boosts Your Revenue
Why You Need a Training Partner: Better Customer Service Boosts Your Revenue
by
Tasha Willingham
in
Car Sales
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A Realistic Approach to Phone Training at Your Dealership: Monitor. Train. Repeat.
A Realistic Approach to Phone Training at Your Dealership: Monitor. Train. Repeat.
by
Cory Wright
in
Car Sales
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Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships
Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships
by
Tasha Willingham
in
Car Sales
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CallRevu Offers Unique Opportunity to Boost New-Car Sales In A Remote Market
CallRevu Offers Unique Opportunity to Boost New-Car Sales In A Remote Market
by
Anthony Giagnacovo
in
Car Sales
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Being Bold and Innovative: A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call
Being Bold and Innovative: A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call The best...
by
Tasha Willingham
in
CallRevu
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Going Their Separate Ways: How NOT to Lose Your Dealer Partnerships
Go Their Separate Ways: How NOT to Lose Your Dealer Partnerships by Robert Stillman “The day you sign a client is the day you...
by
Robert Stillman
in
CallRevu
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Analyzing the Highs and Lows of Call Data During COVID-19
Analyzing the Highs and Lows of Call Data During COVID-19by Cory Wright
by
Cory Wright
in
CallRevu
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Focus is the Way Forward
Focus is the Way Forwardby Anthony Giagnacovo
by
Anthony Giagnacovo
in
Car Dealers
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Listen, Learn, Lead
Listen, Learn, Lead by Anthony Giagnacovo
by
Anthony Giagnacovo
in
Car Dealers
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3 Ways to Improve Caller's Experience During COVID-19
The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...
by
Cory Wright
in
CallRevu
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CallRevu and Marcom Announce Partnership for Automotive Dealers
CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...
by
Blair King
in
Phone Skills
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CallRevu and Phone Ninjas Announce Partnership
CallRevu and Phone Ninjas join forces to provide dealerships with robust data and training to improve phone skills.
by
Blair King
in
Phone Skills
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CallRevu and DriveCentric CRM Announce Seamless Integration
CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...
by
Blair King
in
Phone Skills
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How CallRevu Pairs Artificial Intelligence with Human Agents to Help you Sell More Cars
Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where...
by
Anthony Giagnacovo
in
Phone Skills
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5 Ways to Leverage Tech to Improve Customers’ Phone Experiences in 2020
Author: Cory Wright, Director of Training With the holidays approaching, many reflect on 2019 and how they can make 2020 an...
by
Cory Wright
in
Phone Skills
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CallRevu Research Shows Customers Find Value in Products and Support
CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...
by
Livvy Hill
in
Phone Skills
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4 Ways to Humanize the Customer Experience on the Phones
The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...
by
Cory Wright
in
Phone Skills
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7 Tips to Turn Sales Appointments into Closed Deals
by
Cory Wright
in
Phone Skills
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7 Tips to Turn Sales Calls into Customer Appointments
by
Cory Wright
in
Phone Skills
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7 Steps to Take Before Every Sales Call
by
Cory Wright
in
Setting Appointments
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How Call Tracking Could Save Your Dealership in Economic Downturn
In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...
by
Blair King
in
Caller's Journey
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3 Things Customers Want From a Car Dealership and 3 They Don't
For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....
by
Blair King
in
Phone Skills
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How to Sell More Cars with Better Customer Service Phone Skills
Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...
by
Blair King
in
Phone Skills
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5 Things that Lead to More Car Sales and a Better Customer Experience
You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...
by
Blair King
in
Phone Excellence
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3 Ways to Improve Customer Experience By Giving What They Want
Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...
by
Cory Wright
in
Dealer Best Practices
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CX Candy Land: Happy Halloween!
Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...
by
Blair King
in
Customer Experience
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Customer Experience: 80s Throw Back...Today’s Comeback
The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...
by
Blair King
in
Customer Experience
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5 Steps to Creating a VIP Customer Experience at Your Dealership
Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP.
by
Blair King
in
Dealer Best Practices
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3 Tips to Improve the Female Car Buyers' Customer Experience
Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...
by
Blair King
in
Car Sales
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3 Ways to Improve Customer Experience in Your Dealership
Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...
by
Blair King
in
Customer Experience
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How to ‘Rev’ Up Your Customer Experience
All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...
by
Cory Wright
in
Dealer Best Practices
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Why the Customer Experience Matters in Your Dealership
Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...
by
Cory Wright
in
Car Dealers
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