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The CallRevu Blog
Customer Experience
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Dealer Best Practices
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Featured Posts
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How Call Tracking and Monitoring Could Save Your Dealership in an Economic Downturn
In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...
by
Blair King
in
Callers Journey
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3 Things Customers Want From a Car Dealership and 3 They Don't
For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...
by
Blair King
in
Phone Skills
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How to Sell More Cars with Better Customer Service Phone Skills Training
Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...
by
Blair King
in
Phone Skills
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5 Things that Lead to More Car Sales and a Better Customer Experience
You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...
by
Blair King
in
Phone Excellence
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Infographic: 3 Ways to Improve Customer Experience By Giving Customers What They Want
Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...
by
Cory Wright
in
Dealer Best Practices
Read More
CX Candy Land: Happy Halloween!
Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...
by
Blair King
in
Customer Experience
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Customer Experience: 80s Throw Back...Today’s Comeback
The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...
by
Blair King
in
Customer Experience
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Infographic: 5 Steps to Creating a VIP Customer Experience at Your Dealership
Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP. What comes to mind when...
by
Blair King
in
Dealer Best Practices
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3 Tips to Improve the Female Car Buyers' Customer Experience
Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...
by
Blair King
in
Car Sales
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3 Ways to Improve Customer Experience in Your Dealership
Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...
by
Blair King
in
Customer Experience
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How to ‘Rev’ Up Your Customer Experience
All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...
by
Cory Wright
in
Dealer Best Practices
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Why the Customer Experience Matters in Your Dealership
Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...
by
Cory Wright
in
Car Dealers
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