Making Connections

Analyzing the Highs and Lows of Call Data During COVID-19by Cory Wright

Focus is the Way Forwardby Anthony Giagnacovo

Listen, Learn, Lead by Anthony Giagnacovo

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...

CallRevu and Phone Ninjas join forces to provide dealerships with robust data and training to improve phone skills.

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...

Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where...

Author: Cory Wright, Director of Training With the holidays approaching, many reflect on 2019 and how they can make 2020 an...

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...

Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP.

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...

Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...