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The CallRevu Blog
Customer Experience
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Dealer Best Practices
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customer loyalty
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Featured Posts
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Why Customer Service Phone Skills Training Is More Important Than You Think
Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...
by
Blair King
in
Call Centers
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5 Employee Attributes that Lead to a Great Customer Experience––and More Car Sales in the Process
You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...
by
Blair King
in
Customer Experience
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Infographic: 3 Ways to Improve Customer Experience By Giving Customers What They Want
Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...
by
Cory Wright
in
Dealer Best Practices
Read More
CX Candy Land: Happy Halloween!
Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...
by
Holly Markel
in
Customer Experience
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Customer Experience: 80s Throw Back...Today’s Comeback
The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...
by
Holly Markel
in
Customer Experience
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Infographic: 5 Steps to Creating a VIP Customer Experience at Your Dealership
Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP. What comes to mind when...
by
Holly Markel
in
Dealer Best Practices
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3 Tips to Improve the Female Car Buyers' Customer Experience
Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...
by
Blair King
in
Car Sales
Read More
3 Ways to Improve Customer Experience in Your Dealership
Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...
by
Holly Markel
in
telephone training
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How to ‘Rev’ Up Your Customer Experience
All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...
by
Cory Wright
in
Customer Experience
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Why the Customer Experience Matters in Your Dealership
Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...
by
Cory Wright
in
Customer Experience
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