Making Connections

7 Tips to Turn Sales Calls into Closed Deals Today's customers expect and demand a fantastic experience. From initial research...

7 Tips to Turn Sales Calls into Customer Appointments More than ever before, customers are turning to the internet to research...

7 Steps to Take Before Every Sales Call Shaping great customer experiences and setting more appointments begins with one of the...

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...

Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP. What comes to mind when...

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...

Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...