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The CallRevu Blog
Dealer Best Practices
(44)
Customer Experience
(40)
CallRevu News
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Automotive Sales Training
(23)
Automotive Sales Calls
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Phone Skills
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Communication Intelligence
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Call Data
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Caller's Journey
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Featured Posts
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Understanding ROI: Your Outbound Calls
BDC reps, calling Internet leads should be able to connect to leads 60% of the time. This may not occur on the first attempt, but...
by
Steven Laureys
in
Dealer Best Practices
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Understanding ROI: Your Inbound Calls
The goal for inbound calls is simple: Help your customer find you, get to know you, trust you, and ultimately spend money with...
by
Steven Laureys
in
Dealer Best Practices
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A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call
Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...
by
Tasha Willingham
in
Caller's Journey
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Analyzing the Highs and Lows of Call Data During COVID-19
One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep increase...
by
Cory Wright
in
Call Data
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Delivering More Value to Drive More Sales
Our rich heritage of automotive experts and our sole focus on the automotive industry enables us to achieve unparalleled accuracy...
by
Anthony Giagnacovo
in
Call Analytics
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Epicenter New York: Using Phone Data to Fight Back Against COVID-19
By the time the weekend hit, sales call volume dropped by almost 20%. That said, based on a diverse 50-dealer sampling,...
by
Cory Wright
in
Call Data
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The Power of Artificial Intelligence is About Augmenting NOT Replacing
AI’s strength is finding patterns in what and how staff talks to customers then harnessing what works so insights can be...
by
Anthony Giagnacovo
in
Call Data
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What Call Data Tells us About Best Practices in Automotive Dealerships
Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...
by
Blair King
in
Dealer Best Practices
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How Auto Dealers Can Increase Customer Engagement in 5 Minutes
If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done...
by
Blair King
in
Dealer Best Practices
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The Super Bowl of Phone Best Practices
While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data...
by
Blair King
in
Dealer Best Practices
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