While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer...

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate...

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...