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Making Connections

The CallRevu Blog

Featured Posts

Partnership Highlight: Hi-TechMarketing

Hi-TechMarketing is a worldwide digital consulting company focused on helping businesses increase sales and service...

Your Customers Are Not Calling To Purchase A Vehicle Or Set A Service Appointment, They Are Calling To Rule You Out!

After many conversations with friends and advisors, and after an average of 14 hours online doing product and price...

CallRevu Innovation - From Humble Beginnings to a Proud Future

CallRevu is proud of its heritage. We continue to focus on helping the automotive industry optimize marketing spend and...

Don't Wait for a Crisis to Innovate

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not...

7 Traits of a Great Phone Training Program

Are you ready to talk training, training and more training? If you’ve ever engaged in a successful training program, you know...

How Training Benefits Your Employees

Want to talk training? Not many people do. Want to talk about how you can improve your bottom line and make your business a...

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

Phone Training at Your Dealership: Monitor. Train. Repeat.

To train or not to train?  That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we...

Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

The Truth About Phone Calls: How to Unlock Hidden Growth Potential

Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers...

Does Your Back-to-School Spirit Feel a Bit Strange This Year? Don't Sweat It...

This year looks different than usual, but CallRevu wants to continue offering resources to make it easier for you.

Listen, Learn, Lead

We constantly listen with our advanced technology to customer interactions so we can learn what the key predictors are of...

Remote Sales: 3 Areas of Focus in Future-Proofing the Phone Experience

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

CallRevu and Phone Ninjas Announce Partnership

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value...

CallRevu Research Shows Customers Find Value in Products and Support

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

4 Ways to Humanize the Customer Experience on the Phones

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or...

The Power of Artificial Intelligence is About Augmenting NOT Replacing

AI’s strength is finding patterns in what and how staff talks to customers then harnessing what works so insights can be...

3 Ways to Train Your Dealership MVPs on the Phones

Don't make the mistake of overlooking your MVP.  Training, tools, and incentives will help your receptionist succeed, so your...

How to Sell Over the Phone without Sounding Sales-y

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer...

How to Sell More Cars with Better Customer Service Phone Skills

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

C$I : Every Story Starts With a Phone Call

Think for a painful moment if you will, of your most recent customer satisfaction issue that grew to social media or impacted...
in CSI

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