10 Best Practices to Nail the First 10 Seconds of Every Call!

June 7, 2018

You may not give the first 10 seconds of your phone call very much thought!

You barely have the chance to introduce yourself, so how important can it be?

As heard in our montage of call greetings below, the first 10 seconds of a call may not seem significant, but it can make a BIG difference in the perceptions your customers have of your dealership.


Not convinced? Consider this: Research shows that people form a first impression in under 7 seconds. Additionally, in our tech-controlled world, our attention spans have been reduced to only 8 seconds. So those first 10 seconds of the call are, in fact, especially important in establishing the tone of the call, creating a positive impression and capturing the attention of callers.

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NADA 2018: The Importance of Creating a Dealership Without Walls

March 27, 2018

CallRevu wrapped up a great NADA 2018 with both clients and 3rd party vendors alike. Thank you all!

As loud as CallRevu advocates for the callers’ experience, NADA was buzzing on the backs of our great dealer-partner, Brian Benstock, who is out to disrupt the market before Silicon Valley beats him to it. As the traditional car buying model fades, the key for dealers is creating something new inside of something old. Brian explained the importance of creating a dealership without walls that cater to the consumer.

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How Auto Dealers Can Increase Customer Engagement in 5 Minutes

March 13, 2018

Does Google Say You’re Closed? This Dealer Best Practice Takes 5 Minutes and Can Increase Customer Engagement by 5%

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done the heavy lifting of researching makes and models, their next step is to search for auto dealerships that have what they’re looking for.

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Call Analytics Support 2018 Edmunds Loyalty Report

March 7, 2018

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call analytics support the 2018 Edmunds Trade-In Loyalty Report.

In February, CallRevu tracked the following loyalty leaders:

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Appreciate Your Employees on Employee Appreciation Day

March 2, 2018

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to their employees on the first Friday of March. Companies around the world are showing up today with donuts, balloons, and pizza with the goal of showing appreciation for their employees. Here at CallRevu, we believe that people are any company's best asset and greatest differentiator. We are incredibly grateful for our team and take pride in how they serve our clients and one another. That's why our goal is to celebrate them throughout the year. This doesn't mean throwing a party each day, but instead building a culture of appreciation and investment across the entire organization.

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The Super Bowl of Phone Best Practices

February 5, 2018

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data to see if phone performance and football plays have anything in common. It turns out, the list of commonalities is a long one, starting with the fact that Callrevu’s Pennsylvania dealers set more appointments on connected calls than New England dealers do. Sorry, for the double whammy, New England! The good news is CallRevu is here to help turn every dealer into a Super Bowl caliber business, starting with what it takes to build a team, attract the very best players, and inspire winning performance for your unique line-up.

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How to ‘Rev’ Up Your Customer Experience

January 22, 2018

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car purchases can take hours of a person’s day, dealerships need to focus on providing a positive customer experience.

Notably, the 2015 Driving Sales Consumer Experience Study estimated that automotive sales could improve as much as 24% if the customer experience were to improve across the industry. Although the customer experience begins online, a salesperson will first interact with a customer over the phone.

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Why the Customer Experience Matters in Your Dealership

January 10, 2018

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the lowest prices and best deals. But most of the time, what separates you from other dealers will be that you provide the best possible customer experience.

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Celebrating Customer Experience Day!

October 3, 2017

Great customer experience extends far beyond one day; it’s a marathon, not a sprint. CallRevu is committed to our customers and their success for the long haul. Still, today, we take the time to recognize Customer Experience Day and celebrate by shouting out some of our favorite best practices for providing a terrific phone experience for your callers.

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Hiring the Right Automotive BDC Agents

August 29, 2017

Profiling BDC Agent Applicants as part of Your Hiring Process

Performance data reveals where your employees will shine when you analyze and act upon it. Consider “Fred” a low producing sales guy. He sells the least amount of cars and seems disinterested in his work. Then one day you hear Fred taking a phone call and he is enthusiastic, makes a connection with the caller, and has a terrific attitude! You assume Fred has changed, but it’s not Fred that has changed, it’s the position. Fred is excelling at a task that’s better suited to his personality and preferences.

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