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Making the Most of Every Opportunity

March 18, 2020

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to make the most of every incoming call opportunity.

There are a multitude of ways that CallRevu can assist you in ensuring you don’t lose visibility to each of these opportunities.

How can I make the most of EVERY incoming call during the COVID-19 pandemic?

  • Are all phone lines are being tracked and put into the CRM for proper follow-up?
  • Is call routing set up effectively and are calls connecting with live agents?
  • Are all the appropriate managers set up to receive real-time alerts and phone health alerts on missed opportunities?
  • Is now the time to look into adding service calls to increase visibility to potential missed opportunities?
  • Do I have a dedicated CallRevu champion to ensure we aren’t missing opportunities?
  • Are my call-handlers accessing their employee performance report card?

 

These questions represent just a small fraction of the opportunities that exist when you press pause and re-calibrate your process to provide the best customer experience possible.

 

Click here to set up a meeting with your Customer Success Manager.

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THE ULTIMATE GUIDE TO SELLING MORE CARS

Download this guide to learn helpful, actionable tips to start selling more calls with an awesome call strategy. Remember, if everyone at your dealership isn’t trained on answering questions and directing calls to the right people, you’re missing opportunities and losing revenue!

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