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Making Connections

The CallRevu Blog

Tasha Willingham

CallRevu's Marketing Director, with over a decade in the automotive industry.

Recent Posts

Featured Posts

6 Ways to Align Your Automotive BDC With Your Expectations

In the automotive industry, customer service is king. If a customer has a poor experience, they simply move on to the next...

The Road Ahead: 2022

For many of us, 2022 represents a new year—new opportunities, new goals, and new chances for excellence. For dealers, this...

Rearview Reflections: 2021

The past year has been a bit of a bumpy road for all of us. With new variants of the COIVD virus introduced and continuing to...

The Gift that Keeps on Giving: Machine Learning and AI

In actuality, AI and machine learning use algorithms to identify patterns from complex data sets to help enhance the customer...

5 Reasons Phones are Essential to Your Customer Journey

Often, they are actually calling to see what they can expect from you when it comes to customer service. The phone call could be...

7 Things to Remember When Dealing With a Difficult Customer on the Phone

Difficult customers are a part of doing business. Being prepared in advance can go a long way toward a positive resolution and...

7 Ways to Sell Through the Shortage

Just because you don’t have the new inventory doesn’t mean you have nothing to offer. Great salespeople are prepared to pivot to...

5 Tips to Capitalize on Black Friday at Your Dealership

Buyers may take several months to actually decide on a purchase and Black Friday could be just the opportunity you need to push...

Millennials and Your Phones: Turning Voicemail into Car Sales

Ultimately, providing a better phone experience begins with your technology and your people. Before you can even think about...

Don’t Scare Off Your Customers: What to Do (And Not Do) To Keep Customers Coming Back to Your Dealership

Customers love a good customer experience. In fact, 86% of buyers will pay more for a good one. The auto industry tends to be...

C-Level Focus Feature: Fostering Lifelong Customers

“CallRevu will be releasing a whole new Call Analytics Engine that will be embedded into CDKs telephony platform. CDK will now be...

Strategies for Your Dealership During the Chip Shortage

Approximately 76% of used car shoppers will purchase a different vehicle than the one they initially came prepared to buy. To...

CallRevu Announces New Partnership with Motility Software Solutions

Connecting Motility’s Dealer Management System (DMS) with CallRevu’s Conversation Intelligence Platform to improve the customer...

CallRevu Announced as a Winner of the 2021 AWA Business Intelligence Award

Since its creation, the AWAs have become a benchmark in the automotive industry for recognizing innovative products in digital...

CallRevu Announces a New Senior Vice President of Sales, Charlie Bass

CallRevu has created a world-class product to solve for the #1 profit leak in a dealership today – the phones! Once I discovered...

A Perfect Pair, Integrating CallRevu With Your CRM

According to Deloitte, 85% of sales leaders believe integrating their phone systems with their existing productivity tools is...

Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

7 Traits of a Great Phone Training Program

Are you ready to talk training, training and more training? If you’ve ever engaged in a successful training program, you know...

How Training Benefits Your Employees

Want to talk training? Not many people do. Want to talk about how you can improve your bottom line and make your business a...

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

Does Your Back-to-School Spirit Feel a Bit Strange This Year? Don't Sweat It...

This year looks different than usual, but CallRevu wants to continue offering resources to make it easier for you.

A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

3 Danger Signs Your Phones are Letting you Down

I often meet with auto dealers of all sizes across the U.S., and what I’ve seen is that very few realize how many opportunities...

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