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Making Connections

The CallRevu Blog

Cory Wright

Read the latest blog posts by Cory Wright, the Director of Training at CallRevu.

Recent Posts

Featured Posts

Phone Training at Your Dealership: Monitor. Train. Repeat.

To train or not to train?  That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we...

Analyzing the Highs and Lows of Call Data During COVID-19

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep...

Remote Sales: 3 Areas of Focus in Future-Proofing the Phone Experience

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

Tips on Keeping Cars Clean During COVID-19

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a...

8 Ways to Infect Customers with a Smile

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even...

Epicenter New York: Using Phone Data to Fight Back Against COVID-19

By the time the weekend hit, sales call volume dropped by almost 20%. That said, based on a diverse 50-dealer sampling,...

3 Ways to Improve Caller's Experience During COVID-19

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...

Making the Most of Every Opportunity

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to...

5 Ways to Leverage Tech to Improve Customers' Phone Experience in 2020

In business and our personal lives, data collection and analysis are becoming more and more a part of how we make decisions...

4 Ways to Humanize the Customer Experience on the Phones

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or...

7 Tips to Turn Sales Calls into Customer Appointments

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

7 Steps to Take Before Every Sales Call

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a...

3 Ways to Train Your Dealership MVPs on the Phones

Don't make the mistake of overlooking your MVP.  Training, tools, and incentives will help your receptionist succeed, so your...

3 Ways to Improve Customer Experience By Giving What They Want

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes!...

Infographic: 10 Ways to Run a Successful BDC

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

How to ‘Rev’ Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Why the Customer Experience Matters in Your Dealership

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...

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