Making Connections

A Realistic Approach to Phone Training at Your Dealership: Monitor. Train. Repeat.

Analyzing the Highs and Lows of Call Data During COVID-19by Cory Wright

Remote Sales: 3 Areas of Focus in Future-Proofing Your Phone Experienceby Cory Wright

Tips on Keeping Cars Clean During COVID-19by Cory Wright

COVID-19: 8 Ways to Infect Your Customers with a Smileby Cory Wright

Epicenter New York: Using Phone Data to Fight Back Against COVID-19 by Cory Wright

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants,...

Author: Cory Wright, Director of Training With the holidays approaching, many reflect on 2019 and how they can make 2020 an...

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really...

Is your dealership following these 3 best practices? Phone performance and customer satisfaction improves when dealers are...

What are you doing to provide world class customer service?

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...