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The CallRevu Blog
Customer Experience
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CallRevu
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remote selling
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dealerships
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Blair King
Read the latest blog posts by Blair King, the Director of Marketing at CallRevu.
Recent Posts
Featured Posts
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CallRevu and Marcom Announce Partnership for Automotive Dealers
CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...
by
Blair King
in
Phone Skills
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CallRevu and Phone Ninjas Announce Partnership
CallRevu and Phone Ninjas join forces to provide dealerships with robust data and training to improve phone skills.
by
Blair King
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Phone Skills
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CallRevu and DriveCentric CRM Announce Seamless Integration
CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...
by
Blair King
in
Phone Skills
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3 Tips to Boost Your Black Friday Sales
With Black Friday rapidly approaching, we want to make sure dealers are prepared. By now, we know you are focused on beating...
by
Blair King
in
Read More
CallRevu and VinSolutions Integration
CallRevu Announces Integration with VinSolutions Connect CRM
by
Blair King
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CallRevu Press
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How Call Tracking Could Save Your Dealership in Economic Downturn
In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...
by
Blair King
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Caller's Journey
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3 Things Customers Want From a Car Dealership and 3 They Don't
For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....
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Blair King
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Phone Skills
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5 Phone Sales Tips your Team Needs Now
While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...
by
Blair King
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Phone Skills
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How to Sell Over the Phone without Sounding Sales-y
Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer...
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Blair King
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Phone Skills
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How to Sell More Cars with Better Customer Service Phone Skills
Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...
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Blair King
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Phone Skills
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CallRevu Announces the Addition of DNI Technology to the Product Suite
New CallRevu Dynamic Numbers
by
Blair King
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CallRevu Press
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Automotive Software Company Launches New Customer-Focused Website
Newly Redesigned CallRevu Website
by
Blair King
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CallRevu Press
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What Call Data Can Show You About Your Sales Team's Phone Skills
Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate...
by
Blair King
in
Phone Skills
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CallRevu Releases Industry-First Phone Health System with Alerts
Announcing Industry-First Phone Health System with Alerts!
by
Blair King
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CallRevu Press
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Tenured CEO Joins CallRevu
We’re pleased to announce that we have appointed Anthony Giagnacovo as CallRevu’s new CEO. Anthony’s appointment is a...
by
Blair King
in
CallRevu News
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5 Things that Lead to More Car Sales and a Better Customer Experience
You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...
by
Blair King
in
Phone Excellence
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Introducing Our New Logo
We are proud to announce the launch of our new company logo as part of the ongoing evolution of CallRevu’s brand!
by
Blair King
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CallRevu Press
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What Call Data Tells us About Best Practices in Automotive Dealerships
Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...
by
Blair King
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Dealer Best Practices
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CallRevu's Ultimate Hero Guide for NADA 10
As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you...
by
Blair King
in
NADA
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CX Candy Land: Happy Halloween!
Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...
by
Blair King
in
Customer Experience
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Customer Experience: 80s Throw Back...Today’s Comeback
The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...
by
Blair King
in
Customer Experience
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Celebrate Customer Experience Day 2018!
Customer Experience Day Is Here Great customer experience extends far beyond one day, it’s a marathon, not a sprint and...
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Blair King
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Best Practices
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5 Steps to Creating a VIP Customer Experience at Your Dealership
Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP.
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Blair King
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Dealer Best Practices
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3 Tips to Improve the Female Car Buyers' Customer Experience
Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...
by
Blair King
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Car Sales
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5 Ways to Empower the Receptionist to Improve Employee Engagement
If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask...
by
Blair King
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Dealer Best Practices
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10 Best Practices to Nail the First 10 Seconds of Every Call
You may not give the first 10 seconds of your phone call very much thought!
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Blair King
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Dealer Best Practices
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3 Ways to Improve Customer Experience in Your Dealership
Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...
by
Blair King
in
Customer Experience
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10 Best Practices to Nail the First 10 Seconds of Every Call!
You may not give the first 10 seconds of your phone call very much thought! You barely have the chance to introduce yourself,...
by
Blair King
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Dealer Best Practices
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How Auto Dealers Can Increase Customer Engagement in 5 Minutes
Does Google Say You’re Closed? This Dealer Best Practice Takes 5 Minutes and Can Increase Customer Engagement by 5% If a...
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Blair King
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Dealer Best Practices
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Call Analytics Support 2018 Edmunds Loyalty Report
We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call...
by
Blair King
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Call Analytics
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Appreciate Your Employees on Employee Appreciation Day
For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to...
by
Blair King
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Employee Performance
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The Super Bowl of Phone Best Practices
While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call...
by
Blair King
in
Employee Performance
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