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Making Connections

The CallRevu Blog

Blair King

Read the latest blog posts by Blair King.

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Featured Posts

The Truth About Phone Calls: How to Unlock Hidden Growth Potential

Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers...

CallRevu and Marcom Announce Partnership for Automotive Dealers

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce...

CallRevu and Phone Ninjas Announce Partnership

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value...

CallRevu and DriveCentric CRM Announce Seamless Integration

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their...

CallRevu Research Shows Customers Find Value in Products and Support

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

3 Tips to Boost Your Black Friday Sales

With Black Friday rapidly approaching, we want to make sure dealers are prepared. By now, we know you are focused on beating...

Are Your Phone Lines Hacker-Proof?

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes...

7 KPIs to Connect with Every Caller

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

CallRevu and VinSolutions Integration

“We are thrilled to announce this new partnership with VinSolutions that will drastically increase functionality between the...

How Call Tracking Could Save Your Dealership in Economic Downturn

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference...

3 Things Customers Want From a Car Dealership and 3 They Don't

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider....

5 Phone Sales Tips your Team Needs Now

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

How to Sell Over the Phone without Sounding Sales-y

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer...

How to Sell More Cars with Better Customer Service Phone Skills

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

CallRevu Announces the Addition of DNI Technology to the Product Suite

“Dealers need detailed digital reporting and conversion analytics in 2019 to remain competitive and appropriately allocate...

Automotive Software Company Launches New Customer-Focused Website

We believe this new site will allow all visitors to easily find the information they need and highlight new products and...

What Call Data Can Show You About Your Sales Team's Phone Skills

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate...

CallRevu Releases Industry-First Phone Health System with Alerts

“We are excited to add the Phone Health system to our growing suite of automotive-focused products. These alerts are the first...

Tenured CEO Joins CallRevu

 "As we passed 20 million calls per year, and partnered with Serent Capital, it became clear that CallRevu was ready to...

5 Things that Lead to More Car Sales and a Better Customer Experience

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

Introducing CallRevu's New Logo

It was after several weeks of development that we arrived at our final design! We feel the logo stays true to our roots while...

What Call Data Tells us About Best Practices in Automotive Dealerships

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

CallRevu's Ultimate Hero Guide for NADA 10

As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you...

CX Candy Land: Happy Halloween!

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

Customer Experience: 80s Throw Back...Today’s Comeback

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling...

Celebrate Customer Experience Day 2018!

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

5 Steps to Creating a VIP Customer Experience at Your Dealership

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s...

3 Tips to Improve the Female Car Buyers' Customer Experience

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence...

5 Ways to Empower the Receptionist to Improve Employee Engagement

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask...

10 Best Practices to Nail the First 10 Seconds of Every Call

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not...

3 Ways to Improve Customer Experience in Your Dealership

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and...

10 Best Practices to Nail the First 10 Seconds of Every Call!

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call...

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve...

Call Analytics Support 2018 Edmunds Loyalty Report

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call...

Appreciate Your Employees on Employee Appreciation Day

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to...

The Super Bowl of Phone Best Practices

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call...

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