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The CallRevu Blog
Customer Experience
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Dealer Best Practices
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customer loyalty
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CallRevu News
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CallRevu Press
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Phone Skills
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callrevu
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Phone Skills Training
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Automotive Customer Engagement
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Call Data
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Employee Performance
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Phone Excellence
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automotive sales calls
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automotive salespeople
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Call Greetings
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Call Monitoring
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Callers Journey
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sales calls
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telephone training
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BDC
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Blair King
Recent Posts
Featured Posts
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CallRevu Appoints Jeff Bounds as New Vice President of Sales
CallRevu, the leading automotive call monitoring solution, appoints software industry veteran, Jeff Bounds, as the new Vice...
by
Blair King
in
CallRevu Press
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How Call Tracking and Monitoring Could Save Your Dealership in an Economic Downturn
In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...
by
Blair King
in
Callers Journey
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3 Things Customers Want From a Car Dealership and 3 They Don't
For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...
by
Blair King
in
Phone Skills
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5 Phone Sales Tips your Team Needs Now
While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...
by
Blair King
in
Phone Skills
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How to Sell Over the Phone without Sounding Sales-y
Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer elsewhere...
by
Blair King
in
Phone Skills
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How to Sell More Cars with Better Customer Service Phone Skills Training
Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...
by
Blair King
in
Phone Skills
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CallRevu Announces the Addition of CallRevu Dynamic Numbers to Product Suite
New CallRevu Dynamic Numbers CallRevu, a leader in the automotive call tracking with advanced monitoring and phone call...
by
Blair King
in
CallRevu Press
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Automotive Software Company Announces New Customer-Focused Website Launch
Newly Redesigned CallRevu Website CallRevu, the automotive solutions company that monitors and monetizes the caller’s journey...
by
Blair King
in
CallRevu Press
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What Call Data Can Show You About Your Sales Team's Phone Skills
Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate into...
by
Blair King
in
Phone Skills
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Automotive Software Company Announces Release of Industry-First Phone Health System with Alerts
Announcing Industry-First Phone Health System with Alerts! CallRevu, the automotive solutions company that monitors and...
by
Blair King
in
CallRevu Press
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Tenured CEO Joins CallRevu
We’re pleased to announce that we have appointed Anthony Giagnacovo as CallRevu’s new CEO. Anthony’s appointment is a clear...
by
Blair King
in
CallRevu News
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5 Things that Lead to More Car Sales and a Better Customer Experience
You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...
by
Blair King
in
Phone Excellence
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Introducing Our New Logo
We are proud to announce the launch of our new company logo as part of the ongoing evolution of CallRevu’s brand!
by
Blair King
in
CallRevu Press
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What Listening to Call Data Teaches us About Best Practices in Automobile Dealerships
Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...
by
Blair King
in
Dealer Best Practices
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CallRevu's Ultimate Hero Guide for NADA 10
As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you navigate...
by
Blair King
in
NADA
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CX Candy Land: Happy Halloween!
Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...
by
Blair King
in
Customer Experience
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Customer Experience: 80s Throw Back...Today’s Comeback
The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...
by
Blair King
in
Customer Experience
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Celebrate Customer Experience Day 2018!
Customer Experience Day Is Here Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu...
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Blair King
in
Best Practices
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Infographic: 5 Steps to Creating a VIP Customer Experience at Your Dealership
Little efforts made by an employee and a dealership can make a consumer feel like they are a true VIP. What comes to mind when...
by
Blair King
in
Dealer Best Practices
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3 Tips to Improve the Female Car Buyers' Customer Experience
Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...
by
Blair King
in
Car Sales
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Infographic: 5 Ways to Empower the Receptionist to Improve Employee Engagement
If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask how...
by
Blair King
in
Dealer Best Practices
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Infographic Explains the 10 Best Practices to Nail the First 10 Seconds of Every Call!
You may not give the first 10 seconds of your phone call very much thought! You barely have the chance to introduce yourself, so...
by
Blair King
in
Dealer Best Practices
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3 Ways to Improve Customer Experience in Your Dealership
Aligning People and Processes Around Phone Performance The ability to create value for customers will differentiate you in a...
by
Blair King
in
Customer Experience
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10 Best Practices to Nail the First 10 Seconds of Every Call!
You may not give the first 10 seconds of your phone call very much thought! You barely have the chance to introduce yourself, so...
by
Blair King
in
Dealer Best Practices
Read More
Appreciate Your Employees on Employee Appreciation Day
For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to...
by
Blair King
in
Employee Performance
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The Super Bowl of Phone Best Practices
While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data...
by
Blair King
in
Employee Performance
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