C$I : Every Story Starts With a Phone Call

The Difference Between Call Monitoring and Caller's Journey

Infographic: 3 Ways to Improve Customer Experience By Giving Customers What They Want

CX Candy Land: Happy Halloween!

Customer Experience: 80s Throw Back...Today’s Comeback

Celebrate Customer Experience Day 2018!

Infographic: 10 Ways to Run a Successful BDC

Infographic: 5 Steps to Creating a VIP Customer Experience at Your Dealership

Infographic: 5 Ways to Empower the Receptionist to Improve Employee Engagement

Infographic Explains the 10 Best Practices to Nail the First 10 Seconds of Every Call!

10 Best Practices to Nail the First 10 Seconds of Every Call!

NADA 2018: The Importance of Creating a Dealership Without Walls

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

Call Analytics Support 2018 Edmunds Loyalty Report

Appreciate Your Employees on Employee Appreciation Day

The Super Bowl of Phone Best Practices

How to ‘Rev’ Up Your Customer Experience

Why the Customer Experience Matters in Your Dealership

Celebrating Customer Experience Day!

Hiring the Right Automotive BDC Agents

Making It Easy for Your Customers to Call Your Dealership

What is your Phone Performance IQ?

Your Promise and Your Phone Process

Own the Bracket: Use the Call Data to Know Where You're Failing

It's All About Follow Up: Outbound Calling

Phone Call Data and Machines to Improve Customer Experience

The Secret Weapon When a Caller Knows More About the Car Than You 

Fix Phone Processes in Your Service Department Using Call Data

 QR Team Thwarting Issues With Your Phone Process

Knowing Why Customers Call Sales Will Improve Auto Sales Calls

A Great Call Starts with Great Call Data

 Fixing Dealerships' Phones with Better Call Data

Phone Trees vs Live Answer: What’s best?

Guest Blogger: Seven Call Stats That Every Dealer Needs to Know

How to Boost Your Leads Through Search

The Dos and Don'ts of Transferring to Cell Phones

Now and Then: Most Recent vs. First 2 MM Call Report

Is There an ROI for Having Fun in Your Dealership?

How to Find a Call in Your CallRevu Dashboard

3 Ways to Crush It in the Spanish-Speaking Auto Market

What Do the Olympics Have in Common with Auto Dealerships?

Slow and Steady Loses the Race in Auto Dealerships

Protecting the Intersection Where Marketing and Training Dollars Meet

3 Ways to Improve Customer Experience in Your Dealership

How Long Should a Phone Call Be in Your Dealership?

Sales Potential on Outbound Calls with Texting

3 Rules for Following Up on Missed Opportunities in Your Dealership

If Your Front Line is Busy Serving Customers…Who is Busy Serving Your Front Line?

Customer Service and Customer Experience are Not the Same Thing

4 Superb Reasons to Celebrate National Receptionists’ Day

National Receptionists' Day: Thank the Face of Your Customer Experience

Phone Processes Are Affecting Your Bottom Line

10 Questions Car Dealers Need to Consider Every Day

Tips for More Successful Outbound Calling

7 Phone Skills That Will Get More Customers in Your Showroom

CRM Integration is Only Part of Fixing Your Lead Management

Actionable Advice to Make Auto Dealers Superheroes on the Phones

March Madness 2016: Setting Appointments is Like Nailing a 3-Pointer

Fix the Phones to Set Your Dealership Apart and Increase Customer Loyalty

Publishing Dealership Numbers

The 3 Step Approach to a Better Customer Experience on the Phones

Tips for Better Call Transfers to Improve Appointment Setting

Unlocking Your Service Department's Potential to Drive More Revenue

Best Uses of Apple Watches for Auto Dealers

Perfect Your Team's Phone Skills to Increase Auto Sales

Can Your Dealership Beat the NADA Mystery Shopping Challenge?

Maximizing Ad ROI: Call Measurement Questions to Ask

How to Staff an Auto Dealership to Sell More Cars

Super Bowl 50 Commercials: How Phone Processes Can Affect Ad ROI

The Best Time to Respond to Missed Phone Opportunities at your Dealership

5 Steps to Creating a VIP Customer Experience at Your Dealership

From Call Tracking to Fixing the Phones at Your Dealership

3 Tips to Improve the Female Car Buyers' Customer Experience

An Auto Dealer's Guide to Texting

Have You Seen All of the Text Messages Coming into Your Dealership?

3 Ways a Call Center Can Fill Your Your Showroom This Holiday Season

Auto Dealers Crossing Generations: Would a Boomer Take a Selfie?

Respond to Internet Leads Faster to Sell More Cars

Why Your Dealership Needs to be Texting [Infographic]

Not Texting? Here are 3 Ways Your Dealership is Missing Opportunities

How to Find Opportunities in Your Call Tracking Data

Test Drive Your Same-Day Service

5 Reasons Why Your Dealership Needs a Vanity Number

Chip's Tip: Boomer vs. Millennial Phone Challenges

Chip's Tip—It's More Than Just the Sales Call: "You Promised!"

Chip’s Tip: Your Sales Call and Your CRM—This Is Too Easy

Call Monitoring With ‘Real-Time’ Alerts Without Changing Your Lines

Chip’s Tip of the Day: It’s More Than Just the Sales Call!

Your Telephone Process Turns a Dollar into 30 Cents

An Obsession At Its Finest

Fix Your Phones: Get The Right Alert. At The Right Time. In Real-Time.

When is it Time to Consider an Outbound Call Center?

Every Call Matters!

Is Your Service Lane Stuck in the 80’s? Give it a Makeover and Sell More!

Lessons from the Bracket: How Exceptional is your Customer Experience?

Want to Provide the Best Customer Experience? Start With Employees

What is The CSI Gap?

Stop Profit Leaks by Training Employees

Master Your Phones, Develop Your Employees...For Free!

Data Collected From 2 Million Dealership Calls Highlights 371,000 Missed Opportunities

Fix the Phones in 6 Simple Steps

How Poor Phone Skills Can Turn $100 in Advertising into $33

Rethink Your Resolutions

What Auto Dealers Can Learn from the NFL to Improve Customers' Experiences

The Fastest Way to Respond to your Web Leads by Phone—We Call it Bridge-It Lead Connect

10 Steps to Increase Profit With Call Monitoring for Auto Dealers

Call Handling for Maximum Profit—Auto Recalls

Top 10 Ways to Run a Successful BDC

When You Love What You Do—CallRevu is the Difference for Morgan Auto Group & Honda of Gainesville

Week in Auto News - Recalls, Tesla, Big Data and Social Media

Week in Auto News - Sunday Car Sales, GM Recall, BMW Electric, Apple Tech

Week in Auto News - Trucks Outselling Cars & WOM Marketing for Datsun

Week in Auto News: Top Selling Cars and Cars People Won’t Buy

How Off-Lining To Obtain Caller Contact Info Could Hurt You

Week in Auto News - Cheat Sheet for Car Salespeople, Porsche's Margins, and the Tesla Ban

Week in Auto News - Which Cars are Cool, Affordable, and Hold Value

Week in Auto News -- The Problem With Electrics, Lexus 250AWD Reviews, Demand for Hybrids on the Rise

Week in Auto News -- Green Tech—Boon or Burden?

Best Practices in Fixed Ops — Implementing Call Monitoring

Week in #AutoNews - Lincoln Marketing, Anti-Tesla Legislation, Toyota's Cable-Free Charging

Focus in 2014: The Caller’s Experience

Auto News - Car Shares (bad), Free Teslas in Miami, Cars for Bitcoin

This Week in Auto News - Seahawks, Superbowl Ads and Car Sales Leads

This Week in Auto News - Discoveries and Reveals for the New Year

Week in #AutoNews - NADA, GM Top Seller, Tesla #1 in Norway & Growing Demand for Cars!

This Week in Auto News - Market Reports from Abroad

This Week in Auto News - Foreign Cars in US Markets, Chrysler Acquisition

Tips to Increase Car Sales After the Holidays

This Week in Auto News - 2013 in Review: A Great Year For Car Buyers

This Week in Auto News - Safest Cars, Mercedes Ad Spoof, Dealership Promotions

This Week in Auto News - Dealer Social Habits, Affordable Tesla, Subaru Review

4 Steps to Improving Phone Lead Appointment Set Rates

AM Tip of the Week: Measure Email ROI with Trackable Numbers

This Week in Auto News - Cheap Electric Cars, Buying Cars with Bitcoin

This Week in Auto News - Ron Burgundy, December Car Sales, Saab 9-3

This Week in Auto News - Green Car Wars, Awards, and the New Car Salesman

Call Tracking to Appointments to Run Ads that Generate Revenue

This Week in Auto News - Nissan, Tesla, Chargers & Mitsubishi

Connect More Callers to A Live Phone Agent

This Week in Auto News - CellARide, BMW Electric, Jaguar, Cadillac

AM Tip of the Week: Discover More Car Sales with The Tracking Tab

This Week in Auto News - GM, Nissan, Buick, and Toyota

This Week in Auto News - Clean, Connected, Bikes and Tesla

Focusing on Phone Calls - Some Best Practices for Car Dealers

Character and Reputation Management in the Digital Age of Car Sales

Rally Your Car Sales by Capitalizing on Every Phone Opportunity

The Value of Alerts for Car Dealers — “Point-of-Error” Training

Mining Phone Call Data for Extra Car Sales with Word Clouds

80% of Inbound Car Sales Opportunities Are Missing Out of Your CRM

5 Time-Saving Solutions to Increase Auto Sales

Call Reports Mean More Opportunities for Sales and Retroactive Cash

Get the Stats from Monitoring Over 2 Million Auto Dealers' Calls

Car Dealership Phone Call Handling & Logistics

Customer Service Index—an Indicator of Long Term Income

Using CallRevu to Measure Employee Performance

Best Practices: Long Term Finance Programs...Friend or Foe?

CRM - Is It Failing Us or Are We Failing It?

Steps to Reducing Calls to your Dealership that End in Voice Mail

26% of Callers to this Car Dealership Hung Up on Hold!

What is the Fixed Ops Revenue Potential for Every Car Sold?

Do You Really Listen to Every Phone Call to Your Auto Dealership?

Sales Professionals are Terrible on the Phone

Why Auto Dealers Should Focus on the Entire Caller's Journey

To Fix Phone Performance, First You Must Measure It!

Caller's Journey Part 2: Phone Calls Affect Profitability

Caller's Journey Part 1: The Phone is Your 1st Point of Contact

Latest Car Dealer Best Practice on Abandoned Calls

How Many Car Shoppers Sent to Voicemail Don't Leave Messages?

Staffing Management to Avoid Voicemail at the Dealership

Your Phones and Your Financial Statement

[Phone Skills] 4 Strategies to Combat Off-Lining Calls

CallRevu Reports - 5 Time Saving Solutions to Increase Auto Sales

How Auto Dealerships Can Improve Information Exchange

Attend Chip Kings's AutoCon 2012 Workshop - To BDC or Not to BDC??

4 Things You're Going To Love About AutoCon 2012

2 Tickets to AutoCon for the Price of 1 -- Today Only!!

Gathering Caller Information in the “Smart Phone Era”

[Phone Skills] Off-Lining Calls Doesn't Help You Sell Cars

Fix a Major Profit Leak in your Phone Process Today, Cheap !

Increase Car Sales with Better Phone Processes

[Phone Skills] Keep Phone-Ups on the Phone

[Phone Skills] Gathering Customer Data on Service Calls

No One Calls Your Dealership to Say "I Was Just Dialing"

You Paid the Sales Trainer ... Now What?

[Phone Skills] Close More Deals with Rapport Building

The First Step to Phone Excellence

Get All Of Your Phone-Ups Into Your CRM System

The Truth About Ad Tracking - Why Call Tracking Counts Lie

Managing Partner Chip King to Speak at Digital Dealer Conference

Why Call Monitoring is Imperative for Auto Dealerships

Call Centers are Cool Again !!