CallRevu provides each agent with their individual scorecards with links to coaching videos and  live phone skills webinars that address their particular skill needs.

Employees are empowered to improve their skill set and maintain a high level of performance by providing insight to their phone performance. Scorecards can be accessed via mobile, email, and by consulting with a CallRevu Performance Manager.

  • Prominent certification level scoring ensures consistent phone performance month after month
  • Scoring phone effectiveness on every call handled by an employee is a fair and consistent way of measuring performance trends
  • Phone handling skills are broken down into 4 sections and 13 individual skills, complete with retailer averages and goals
  • Training and coaching videos specific to each skill are available for immediate playback, and live webinars can be attended multiple times per week

Access to our Agent Portal is free to anyone. Sign up for an account and begin making outbound calls today. You may be surprised at the text message responses you've been missing