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Fixed Ops Roundtable: Apple Tree Honda ServiceVision Pro Discussion

Featuring the Future of AI & Fixed-Ops in 2024.

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All of these things give rich insights in the here and now so that we can make intelligent decisions about what action needs to be taken.

Join us on an insightful journey into automotive fixed operations at the Apple Tree Honda and Acura dealership in Asheville, North Carolina. Hosted by Sarah Vantine and Ted Ings, this segment of the Fixed Ops Roundtable features Scott Bleasdell, Head of Product at CallRevu, as together, they discuss the recently unveiled ServiceVision Pro, a product that aims to modernize phone call management in fixed operations through AI technology.

Scott details how ServiceVision Pro leverages superhuman AI to analyze insights from a monthly volume of 11 million phone calls, and how machine learning seamlessly translates this into more efficient call management for your team. Scott delves into its impact on service calls, real-time analytical capabilities, and its potential to streamline fixed ops management, contributing to improved customer service and dealership efficiency.

Stay tuned as Scott addresses implementation, availability, and how you can explore ServiceVision Pro.

Discover the Future of Fixed-Ops

Capitalize on High Demand

In your Fixed-Ops Department

  • Ongoing Inventory Challenges: The persistent inventory challenges in dealerships are a result of disrupted supply chains, impacting the availability of vehicles for service.
  • Atypical Vehicle Pricing: Fluctuations in market conditions have led to unusual pricing trends for vehicles, affecting service pricing and customer expectations.
  • Selective Car Buying: Buyers are becoming more discerning, waiting for specific features in high demand, a behavior exacerbated by chip shortages and influencing service scheduling.
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“It's made a massive difference. With every single one of our calls, we see a script as to what we did right, and areas of opportunity. Using those scripts with each of our team members to coach and counsel them moving forward is providing a much better experience for our customers and teammates.”

JOHN PATTERSONPresident OC Auto Group

“The minute you think you got your phones figured out or you're doing really well in your phone process, CallRevu has a great way of showcasing and identifying - no we still need work. We had a lot of phone calls coming in, we didn't know how well they were getting handled, and didn't have the time to listen to the recorded calls.”

STEVE LINDSAYVice President Lindsay Automotive

“CallRevu can pick up on what I call the Spidey Senses where they sense there's frustration with this customer, let's make sure someone's aware. CallRevu gets into the DNA of your store, and that's where all their training and development comes into play, and why we infused them into our Germain Academy.”

SHAUN KNIFFINDirector of Marketing & Technology Germain Motor Company

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