SOLUTIONS FOR AGENTS

CallRevu is Performance Management

CallRevu is the leader in the phone measurement process for the automotive industry and cares deeply about the successes of our partners. We are simply passionate about what we do and it shows!

Phone Skills Training

CallRevu offers a free to everyone, industry-leading, online training center. With self-paced videos that average about 3 minutes per topic, you can easily improve your phone skills quickly with current and future customers.

  • Test your understanding and retention by answering questions in each module
  • Listen to real call examples
  • Modules driven by data and trends identified from listening to over 20 million calls
  • Learn to better serve today’s mobile customer
  • Self-paced learning of industry best practices
  • Specialized training for every employee that answers the phone: Sales, Service, Parts, and Receptionists

Agent Portal

CallRevu provides each agent with their individual scorecards with links to coaching videos and live phone skills webinars that address their particular skill needs.

Employees are empowered to improve their skill set and maintain a high level of performance by providing insight into their phone performance.

Scorecards can be accessed via mobile, email, and by consulting with a CallRevu Performance Manager.