CALL MONITORING

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CallRevu monitors over 20,000,000 calls per year to dealers. We know that 37% of callers who inquire about buying a car never speak with an agent:

  • 8% hang up on hold
  • 9% leave a voicemail
  • 10% hang up on voicemail
  • 10% are told no one is available to help them

CallRevu will monitor all of your calls to identify any phone process and phone system issues impacting your customers’ phone experience and act swiftly to correct them. The result with CallRevu? An average of 38% improvement in call connectivity.

CALLS

Automotive-trained humans listen to all calls from beginning to end. Based on the contents of the call and your dealership's criteria, missed opportunity alerts are sent to the right people via text and/or email within minutes

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PERFORMANCE MANAGEMENT

Proactive team members coach dealers on how to fix the phones by reviewing dealership’s data as often as required for improvement

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DASHBOARD

Watch today’s calls as they come in so you can react to every opportunity in every profit center before it's too late. The Action Dashboard allows you to take smaller bites. Focus on 6 key metrics and fix the phones in just 10 minutes a day.

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