December 2010

Hendrick Lexus implements new marketing strategies that improve their sales & service profitability while reducing their overall cost per sale.

Hendrick Lexus is a flagship Lexus dealership and has become a luxury leading retailer for the Hendrick Automotive Group, one of the largest privately owned groups in the country. Located in Charlotte, NC, Hendrick Lexus has grown into a national leader for Lexus in numerous categories and currently ranks as the #1 volume dealership in the Carolinas, and is among the top Lexus dealerships in Certified Pre-Owned category for Lexus Nationally.

Feb, 2008:  CallRevu, LLC has engaged Sandra Lee as Director of Operations. “Sandra brings tremendous talent and experience to our company” says Chip King, Managing Partner. “Sandra has developed BDC’s in dealerships all over the country, and has a unique ability to build ‘team’, we are very excited to have Sandra join us”.  Under Lee’s guidance, CallRevu now has staff all over the country and is engaged around the clock in monitoring and summarizing dealership’s inbound toll free phone traffic.

August 2009:  CallRevu has announced a new level of service that includes free call tracking numbers, and “Real Time Alerts”.  “We know that 90% of CSI issues start on the phone”, says David Boice, co-founder of CallRevu, LLC. “We needed to give the dealer the chance to react to these issues in real time”. Sean Wolfington, also a partner, adds “Every day, we see sales calls that end with no contact information taken, callers told the car they asked about is not available with no alternatives offered, service calls with excessive prices quoted with no appointment set, and most common is the Sales or Service call that goes to Voice Mail—often repeatedly!”