How much is it?
Dealers can pre-set the budget for our program. Our program is monthly, and our charge is per call. If there is not a measurable ROI, there is no obligation.
What is the Return on Investment?
After paying Sales and Management commissions on an average vehicle sale of $2000, the Dealer Gross is $1300….Your dealership will make and save several deals weekly, absolutely. Your second saved deal will make the investment positive. In addition, you will see your CSI improve as you are able to track promises and commitments your staff makes. You will resolve Customer issues more quickly. The culture of your business will change as your staff finds the Executive Management is focused on the customer’s phone experience. We will save you the cost of your 800 numbers first day… ours are included. Our service is on a per call basis. Your cost is totally in your control–you set the budget!!
What if I have a BDC that handles all calls already?
Our dealers have found using this service in their BDC gives even more value–what better way to train and monitor appointment setting, CSI handling, and getting a 10,000 foot view of your customer’s experience? The profitability of your store is directly related to the phone experience, is there a better way to the bottom line than having a non-biased view of that experience? Real Time Alerts tell you when you need critical information… no matter who handled the call.
Is CallRevu a call tracking service?
It is, but that part is free.
Already get it for free from Cars.com, AutoTrader.com, etc?
The numbers are free, but who’s listening 24/7/365?
We already do it ourselves… over our morning cup of coffee. Why should we let CallRevu do it?
It’s a mathematical impossibility to have a few managers listen to all the calls that come into the dealership while performing their daily tasks. At best dealers will listen to a fraction of the calls, most likely a day or two late, and therefore miss opportunities to save deals that they would have been able to save if they received a deal saver alert within minutes of the customer being mishandled.
Our technology provides detailed reports that your management team cannot provide that reveal trends to help improve the customer experience in each department of the dealership, with individual staff and with your processes.