NADA 2018: The Importance of Creating a Dealership Without Walls

March 27, 2018

CallRevu wrapped up a great NADA 2018 with both clients and 3rd party vendors alike. Thank you all!

As loud as CallRevu advocates for the callers’ experience, NADA was buzzing on the backs of our great dealer-partner, Brian Benstock, who is out to disrupt the market before Silicon Valley beats him to it. As the traditional car buying model fades, the key for dealers is creating something new inside of something old. Brian explained the importance of creating a dealership without walls that cater to the consumer.

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How to ‘Rev’ Up Your Customer Experience

January 22, 2018

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car purchases can take hours of a person’s day, dealerships need to focus on providing a positive customer experience.

Notably, the 2015 Driving Sales Consumer Experience Study estimated that automotive sales could improve as much as 24% if the customer experience were to improve across the industry. Although the customer experience begins online, a salesperson will first interact with a customer over the phone.

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Why the Customer Experience Matters in Your Dealership

January 10, 2018

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the lowest prices and best deals. But most of the time, what separates you from other dealers will be that you provide the best possible customer experience.

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Celebrating Customer Experience Day!

October 3, 2017

Great customer experience extends far beyond one day; it’s a marathon, not a sprint. CallRevu is committed to our customers and their success for the long haul. Still, today, we take the time to recognize Customer Experience Day and celebrate by shouting out some of our favorite best practices for providing a terrific phone experience for your callers.

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Your Promise and Your Phone Process

May 26, 2017

Does your customer's experience live up to the promise your branding message makes? 

There is a reason great and rapidly growing franchises like Subaru are putting laser focus on the most critical test customers give our industry now; the chance to prove your branding and marketing messages are real. That test is almost always performed in one of the four conversion points that allow a potential customer to save time, and to rule you out quickly. Email, chat, text, and the phone are the 4 channels our customers will take to allow us to prove our worthiness to do business with us. Agree?

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Phone Call Data and Machines to Improve Customer Experience

March 13, 2017

Auto Dealerships Using Speech to Text Technology

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 QR Team Thwarting Issues With Your Phone Process

February 23, 2017

As many of our dealers know, the Quick Response, or QR, team uses high-tech reporting, to allow instant visibility into any possible issues with your phone process. The QR team takes a proactive approach to ensure that customers are always able to connect to you as seamlessly as possible.

Since its recent inception, the QR team has helped dealerships tremendously. CallRevu is proud to share a few situations where the QR team has fixed the phones and shined. 

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Phone Trees vs Live Answer: What’s best?

December 7, 2016

On average, you are spending $350 on advertising per car sold. And what is that money used for? To make the phone ring! Phone calls are the biggest profit generators, and can be the biggest profit leak for any automotive dealership. If the phone call fails to impress the customer, the sale and your CSI are doomed.

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3 Ways to Improve the Customer’s Experience in Your Dealership

July 5, 2016

Aligning People and Processes Around Phone Performance

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and creating that value begins with aligning your people and processes around your desired outcome. Your goal is to provide a great phone experience and achieving it begins with great processes and skilled people.

Customers want to do business with dealerships that make doing business easy.

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3 Rules for Following Up on Missed Opportunities in Your Dealership

May 27, 2016

As car people, we all know that timing is crucial for our current or potential customers. Learning about missed opportunities hours or days after they happen doesn’t help us. It is the opportunity that happens in near real-time that sets us apart from the competition. Are you going release the fish you just caught, ask the fish to swim around the same area for a few hours or days, and then try and catch them again? If you said yes, we’d love to see this in person.

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