CALLREVU BLOG

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

March 13, 2018


Does Google Say You’re Closed? This Dealer Best Practice Takes 5 Minutes and Can Increase Customer Engagement by 5%

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done the heavy lifting of researching makes and models, their next step is to search for auto dealerships that have what they’re looking for.

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The Super Bowl of Phone Best Practices

February 5, 2018

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data to see if phone performance and football plays have anything in common. It turns out, the list of commonalities is a long one, starting with the fact that Callrevu’s Pennsylvania dealers set more appointments on connected calls than New England dealers do. Sorry, for the double whammy, New England! The good news is CallRevu is here to help turn every dealer into a Super Bowl caliber business, starting with what it takes to build a team, attract the very best players, and inspire winning performance for your unique line-up.

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Own the Bracket: Use the Call Data to Know Where You're Failing

March 21, 2017

Make sure your dealership isn’t a one and done team.

March Madness is upon us, and we’ve already seen the emotional downfall and uphill battle that comes along with it. We understand, the frustration a busted bracket can cause can seem like the end of the world. Yes, we’ve all been there, the #1 seed you picked to go all the way, the one you planned out for weeks ahead of time, is out after round two and there goes your whole bracket down the drain.

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Phone Call Data and Machines to Improve Customer Experience

March 13, 2017

Auto Dealerships Using Speech to Text Technology

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Fix Phone Processes in Your Service Department Using Call Data

March 1, 2017

To train employees on how to best handle incoming calls, it’s important to first understand "The why". The reasons people call your dealership tell you everything you need to know to be prepared to handle them perfectly. When you're team is prepared for incoming calls, every call to your dealership can be a satisfying experience for your callers. To understand why people are calling your dealership, look no further than your call data.   

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Knowing Why Customers Call Sales Will Improve Auto Sales Calls

February 21, 2017

In order to properly prepare your phone processes and train your employees on how to handle customers’ calls, it’s important to first take a step back and understand why customers are calling your dealership.

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A Great Call Starts with Great Call Data

February 10, 2017

Collect the right data to improve customer communication. If you want great interactions with customers, collect great call data.

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 Fixing Dealerships' Phones with Better Call Data

February 8, 2017

CallRevu has been helping auto dealers improve their phones skills and processes since 2008. In that time, we have processed millions of calls and learned a great deal about the caller's journey from that call data. We want to share this knowledge by giving dealers the details they need to fix the phones.

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Guest Blogger: Seven Call Stats That Every Dealer Needs to Know

November 16, 2016

Sales

CallRevu analyzed data from 699,639 sales calls and found the following:

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What Do the Olympics Have in Common with Auto Dealerships?

August 4, 2016


The summer Olympics are right around the corner, and if you have been reading anything about the upcoming competitions, there is probably one thing that has stuck out (at least for us): Michael Phelps’ last hurrah in the pool.

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