CALLREVU BLOG

Own the Bracket: Use the Call Data to Know Where You're Failing

March 21, 2017

Make sure your dealership isn’t a one and done team.

March Madness is upon us, and we’ve already seen the emotional downfall and uphill battle that comes along with it. We understand, the frustration a busted bracket can cause can seem like the end of the world. Yes, we’ve all been there, the #1 seed you picked to go all the way, the one you planned out for weeks ahead of time, is out after round two and there goes your whole bracket down the drain.

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Phone Call Data and Machines to Improve Customer Experience

March 13, 2017

Auto Dealerships Using Speech to Text Technology

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Fix Phone Processes in Your Service Department Using Call Data

March 1, 2017

To train employees on how to best handle incoming calls, it’s important to first understand "The why". The reasons people call your dealership tell you everything you need to know to be prepared to handle them perfectly. When you're team is prepared for incoming calls, every call to your dealership can be a satisfying experience for your callers. To understand why people are calling your dealership, look no further than your call data.   

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Knowing Why Customers Call Sales Will Improve Auto Sales Calls

February 21, 2017

In order to properly prepare your phone processes and train your employees on how to handle customers’ calls, it’s important to first take a step back and understand why customers are calling your dealership.

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A Great Call Starts with Great Call Data

February 10, 2017

Collect the right data to improve customer communication. If you want great interactions with customers, collect great call data.

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 Fixing Dealerships' Phones with Better Call Data

February 8, 2017

CallRevu has been helping auto dealers improve their phones skills and processes since 2008. In that time, we have processed millions of calls and learned a great deal about the caller's journey from that call data. We want to share this knowledge by giving dealers the details they need to fix the phones.

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Guest Blogger: Seven Call Stats That Every Dealer Needs to Know

November 16, 2016

Sales

CallRevu analyzed data from 699,639 sales calls and found the following:

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What Do the Olympics Have in Common with Auto Dealerships?

August 4, 2016


The summer Olympics are right around the corner, and if you have been reading anything about the upcoming competitions, there is probably one thing that has stuck out (at least for us): Michael Phelps’ last hurrah in the pool.

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How Long Should a Phone Call Be in Your Dealership?

June 24, 2016

Your website and inventory are stellar, your reviews are impeccable, you’ve caught a potential customer’s attention, and now they want to use the phone to get to know you better.

What does the data tell us?

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Actionable Advice to Make Auto Dealers Superheroes on the Phones

April 6, 2016

If you tuned in to our March Madness Matchup blog on Monday, you saw that we pulled our phone call performance data for the matchup states and learned that Pennsylvania sets more sales appointments on their connected calls, and North Carolina sets more service appointments on their connected calls. We all know that service drives sales, so CallRevu’s pick was North Carolina.

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