Greg's career in the auto industry began in March of 1998 when he was a Sales Professional in a Dodge/Mazda showroom. When the opportunity presented itself to begin working in the dealership's newly formed BDC / Internet sales department, Greg moved up through the ranks of Internet Consultant to Supervisor to Internet Department Manager.
From his successes as Internet Department Manager, Greg was granted even more responsibilities, such as management of the dealer’s website and marketing and advertising for the dealership. It is this varied auto experience and 'can-do' attitude that makes Greg such an effective Account Manager for CallRevu.
Greg studied at UMBC, an Honors University in Maryland, and is an Avid Baltimore Orioles and Ravens fan. To get to know Greg better, we asked him to share his insight on auto phone calls and asked him a few silly questions.
An Interview with Greg Vovak
CR: What is the best part of working with auto dealers about their phone calls?
GV: Passing on things that I have experienced in my career to help move the dealership to the next level.
CR: If you were a car, what kind would you be?
GV: Dodge Challenger
CR: What advice would you like to give all auto dealers about their phone handling process or phone skills?
GV: Remember the customer is calling you for assistance. If you go out of your way to provide a world class experience, you will earn a customer for life!
CR: What is the last book you read?
GV: Bram Stoker’s Dracula
CR: Why are manhole covers round?
GV: Because the openings they cover are round.
CR: What is the funniest auto sales call you have heard?
GV: An older lady called the dealership asking for assistance with her over-active bladder.
CR: Describe yourself in three words.
GV: Friendly, Supportive, Caring.
CR: If Hollywood made a movie about your life, whom would you like to see play the lead role as you?
GV: Robert De Niro.
CR: Clever, I see the resemblance!